I’ve checked in both Safari and Chrome and the problem persists. Using Uptime Robot. Do you guys need anything from me?
Hi @cim
Welcome to the MainWP community!
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
@bojan also not sure why memory limit is shown as 40M when site health shows 256M.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=3.6 6.3.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 8.2.1 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1v Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A , pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, hash, iconv, imagick, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, soap, sockets, sodium, ssh2, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 600 Pass
PHP Memory Limit >=128M 256M Pass
PHP Post Max Size >=2M 128M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 128M Pass
PHP Version >=7.4 8.0.30 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.11.5-MariaDB Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 16.08 MB
Operating System Linux
Request Time 1695839576
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software nginx/1.25.2
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.0 Safari/605.1.15
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled No
MainWP Dashboard Version Latest: 4.5.1.3 | Detected: 4.5.1.2 Warning
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests2
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 4
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 16
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary Backup System WPvivid Backup for MainWP
REST API enabled No
Site health monitoring enabled No
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Activity Log for MainWP 2.1.1
Advanced Uptime Monitor Extension 5.1.1 Inactive Warning
MainWP Bulk Settings Manager Extension4.0.2.1 Active Pass
MainWP Google Analytics Extension 4.0.3.1 Active Pass
MainWP Maintenance Extension 4.1.1 Active Pass
MainWP Pro Reports Extension 4.0.2.1 Active Pass
MainWP Wordfence Extension 4.0.5 Active Pass
WPvivid Backup MainWP 0.9.31
### Plugin Version Status ###
Activity Log for MainWP 2.1.1 Active
Akismet Anti-spam: Spam Protection 5.3 Inactive
Hello Dolly 1.7.2 Inactive
MainWP Client Reports Extension 4.0.5.1 Inactive
MainWP Dashboard 4.5.1.2 Active
MainWP Key Maker 1.2 Active
Redis Object Cache 2.4.4 Active
Wordfence Security 7.10.4 Active
WP Mail SMTP 3.9.0 Active
WPvivid Backup MainWP 0.9.31 Active
WPvivid Backup Plugin 0.9.91 Active
WPvivid Plugins Pro 2.2.20 Active
Thanks for the system report.
Your version of Advanced Uptime Monitor is out of date, so let’s get that updated first and see if that helps.
I’ve also noticed that the license for it is inactive, which is why you aren’t receiving automatic updates.
You can find information about activating and updating extensions in these KBs:
After that, considering some JavaScript is likely cached in your browser, please try performing a hard refresh (Ctrl + Shift +R / Command + Shift + R), or clearing your browser cache (Chrome, Safari, Firefox).
Thank you. That fixed it.
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