Hi,
I can’t reconnect child sites, from 20 child sites only 2 are connected.
When I manual reconnect child site it display “Site has been reconnected successfully!” but when I refresh page child site is still unconnected
Atfer 2 days with this problem I move parent site to a diferent host and domain but still no reconnect
The connected child site are hosted at the same provider.
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=3.6 6.2.2 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 7.61.1 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1k Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES ( V8.2.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imap, intl, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, random, readline, redis, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 256M Pass
PHP Post Max Size >=2M 128M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 64M Pass
PHP Version >=7.4 8.2.8 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8mb4
MySQL Mode N/A NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 8.0.33-cll-lve Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface
HTTPS ON
Memory Usage 74.72 MB
Operating System Linux
Request Time 1690917598
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software LiteSpeed
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 4.4.3.4 | Detected: 4.4.3.4 Pass
MainWP legacy backups enabled No
Maximum number of pages to return 50
Maximum number of posts to return 50
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 22
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.3 Actived Pass
MainWP Bulk Settings Manager Extension4.0.5 Actived Pass
MainWP Cache Control Extension 4.0.2 Actived Pass
MainWP Custom Dashboard Extension 4.1.2 Actived Pass
MainWP Database Updater Extension 4.0.3 Actived Pass
MainWP Domain Monitor Extension 4.0.5 Actived Pass
MainWP File Uploader Extension 4.1.1 Actived Pass
MainWP Google Analytics Extension 4.1.3 Actived Pass
MainWP Lighthouse Extension 4.0.4 Actived Pass
MainWP Maintenance Extension 4.1.2 Actived Pass
MainWP Post Plus Extension 4.1.2 Actived Pass
MainWP Pro Reports Extension 4.1.1 Actived Pass
MainWP Rocket Extension 4.0.5 Actived Pass
MainWP SSL Monitor Extension 4.0.4 Actived Pass
MainWP Sucuri Extension 4.0.14 Actived Pass
MainWP White Label Extension 4.1.3 Actived Pass
MainWP WooCommerce Shortcuts Extension4.1.2 Actived Pass
MainWP WooCommerce Status Extension4.0.8 Actived Pass
MainWP Wordfence Extension 4.0.9 Actived Pass
MainWP WordPress SEO Extension 4.0.3 Deactivated Warning
### Plugin Version Status ###
Duplicator 1.5.5.1 Active
Loco Translate 2.6.4 Active
Loginizer 1.8.1 Active
MainWP Dashboard 4.4.3.4 Active
QNAP NAS Backup 1.0.4 Active
Under Construction 3.97 Active
Wordfence Security 7.10.3 Inactive
WP Mail SMTP 3.8.2 Active
WP-Optimize - Clean, Compress, Cache3.2.16 Active
Yoast SEO 20.12 Active
Thanks for the system reports.
Just to clarify - does this always happen for 18 of 20 sites each time you refresh the page after reconnecting them?
And could you temporarily deactivate all non-MainWP plugins on the Dashboard site, and see if that helps with this issue?
Yes, this happen for all my child sites
I deactivated all non MainWP plugins and I have the same issue
Thanks for the additional information.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
And please refer to this Managers thread by its URL in the ticket.
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