Cant add website

Support
1

I try to reconnect a website but it fails.
When I click Test Connection then I get this message:

Connection failed!

URL: www.xxxxxxx.com - HTTP-code: 200 (OK) - Error message: Problem (3) in the Chunked-Encoded data

What does this error means? How to proceed?

WordPress Check Required Detected Status

FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=3.6 6.1.1 Pass

PHP Required Detected Status

cURL Extension Enabled =true true Pass
cURL SSL Version >=OpenSSL/1.1.0 NSS/3.53.1 Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.18.1 7.29.0 Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A opcache_get_status,
PHP Exif Support N/A YES ( V7.4.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 300 Pass
PHP Memory Limit >=128M 256M Pass
PHP Post Max Size >=2M 64M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 64M Pass
PHP Version >=7.0 7.4.33 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass

MySQL Required Detected Status

MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.3.37-MariaDB Pass

Server Configuration Detected Value

Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,/;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 68.3 MB
Operating System Linux
Request Time 1676650486
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software Apache
User Agent Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0

MainWP Dashboard Settings Detected Value

Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
Cache control enabled No
MainWP Dashboard Version Latest: 4.3.1 | Detected: 4.3.1 Pass
MainWP legacy backups enabled No
Maximum number of comments 50
Maximum number of pages to return 50
Maximum number of posts to return 50
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 47
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes

Extensions Version License Status

Activity Log for MainWP 2.1.0
Advanced Uptime Monitor Extension 5.2.2 Actived Pass
Dashboard Lock 4.0.2 Actived Pass
MainWP Bulk Settings Manager Extension4.0.5 Actived Pass
MainWP Clone Extension 4.0.3 Actived Pass
MainWP Code Snippets Extension 4.0.3 Actived Pass
MainWP Comments Extension 4.0.7 Actived Pass
MainWP File Uploader Extension 4.1.1 Actived Pass
MainWP Google Analytics Extension 4.0.5 Actived Pass
MainWP Lighthouse Extension 4.0.2 Actived Pass
MainWP Maintenance Extension 4.1.2 Actived Pass
MainWP Pro Reports Extension 4.0.13 Actived Pass
MainWP Rocket Extension 4.0.5 Actived Pass
MainWP Staging Extension 4.0.4 Actived Pass
MainWP UpdraftPlus Extension 4.0.8 Actived Pass
MainWP Vulnerability Checker Extension4.1.2 Actived Pass
MainWP White Label Extension 4.1.3 Actived Pass
MainWP WooCommerce Shortcuts Extension4.1.1 Actived Pass
MainWP WooCommerce Status Extension4.0.8 Actived Pass
MainWP Wordfence Extension 4.0.9 Actived Pass

Plugin Version Status

Activity Log 2.8.5 Active
Activity Log for MainWP 2.1.0 Active
MainWP Dashboard 4.3.1 Active
MainWP Key Maker 1.2 Active
UpdraftPlus - Backup/Restore 2.22.25.26 Active
Wordfence Security 7.9.0 Active
WP Crontrol 1.15.1 Active

2

Hi @alainL

There is a hook which may fix the issue with this child site:
​
​add_filter( ‘mainwp_curl_http_version’, ‘myhook_mainwp_curl_http_version’, 10, 3 );
​function myhook_mainwp_curl_http_version( $input, $site_id, $url = ‘’ ) ​{
​if ( $site_id == SITE_ID_WITH_THE_ISSUE ) ​{
​return CURL_HTTP_VERSION_1_1;
​}
​return $input;
​}
​
​Replace the SITE_ID_WITH_THE_ISSUE with the IDs of affected sites. You can find the ID by opening an individual Child site overview, and looking at the end of the URL.
​​
​The hook can be inserted using our free extension Custom Dashboard, or by inserting it into the functions.php file of the active theme on your MainWP Dashboard.

3

How can I find the ID of a website that is not connected to the dashboard? The issue is that I can not connect this website to the dashboard.

4

Thanks for the update. My reply was based on the wording “reconnect” in your first message which made me think that the site is already added to the Dashboard, but that you cannot re-establish the connection with it.

Since you cannot add it, please open a private Help Desk ticket so we can collect some additional information & investigate further.

5

Thanks for the reply. It seemed I got blocked by Imunify360. After contacting the hosting the issue is resolved.

1 Like
6

Great, I’m glad you managed to resolve it and thank you for updating us.

7

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