Can't backup the database with CodeGuard setup

[Update] - I found this article on CG that covers connecting through SSH Tunnels if you know your credentials are right but still can’t connect which is the issue that I am having: I can’t connect using a SSH tunnel, but I know my credentials are correct – Support Center

I was unable to Grant Rights so I am waiting to hear back from SG Technical Team to see if they can add it. The directions above should work if your Host Allows it & you have uploaded your keys correctly & are using the correct login details. However, every server is different.