Hi,
I made a test to receive an email notification 2 days before a recurring payment, but nothing happens !
FYI, I receive other notifications from MainWP, so I guess this is not about SMTP problem.
Any idea ?
Hey @wordpressman
Have you verified that you have any recurring payments coming up in two days?
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info ā Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi Bojan,
Yes, I created a reccurring payment to test it. I can retry this, meanwhile I send you my setting:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=6.2 6.4.3 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 40 Warning
cURL Version >=7.29.0 8.2.1 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/3.1.1 Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 120 Pass
PHP Memory Limit >=256M 768M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.4 8.1.27 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 5.7.44-48-log Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 90.16 MB
Operating System Linux
Request Time 1710973556
Server Protocol HTTP/1.0
Server self connect Response Test O.K.
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 5.0.2 | Detected: 5.0.2 Pass
MainWP legacy backups enabled No
Maximum number of comments 50
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 15
Optimize data loading Yes
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled Yes
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Activity Log for MainWP 2.1.1
Advanced Uptime Monitor Extension 5.3 Active Pass
Dashboard Lock 5.0.1 Active Pass
MainWP Cache Control Extension 5.0 Active Pass
MainWP Comments Extension 5.0 Active Pass
MainWP Cost Tracker Assistant Extension5.0 Active Pass
MainWP Custom Dashboard Extension 5.0 Active Pass
MainWP Database Updater Extension 5.0 Active Pass
MainWP Domain Monitor Extension 5.0.1 Active Pass
MainWP Favorites Extension 5.0 Active Pass
MainWP Google Analytics Extension 5.0.1 Active Pass
MainWP Maintenance Extension 5.0 Active Pass
MainWP Pro Reports Extension 5.0 Active Pass
MainWP SSL Monitor Extension 5.0 Active Pass
MainWP Sucuri Extension 5.0 Active Pass
MainWP Time Tracker Extension 5.0 Active Pass
MainWP UpdraftPlus Extension 5.0 Active Pass
MainWP Vulnerability Checker Extension5.0 Active Pass
MainWP White Label Extension 5.0 Active Pass
MainWP WooCommerce Shortcuts Extension5.0.1 Active Pass
MainWP WooCommerce Status Extension5.0.2 Active Pass
MainWP Wordfence Extension 5.0 Active Pass
### Plugin Version Status ###
Activity Log for MainWP 2.1.1 Active
Admin and Site Enhancements (ASE) 6.9.4 Active
Code Snippets 3.6.4 Active
Loco Translate 2.6.7 Active
MainWP Dashboard 5.0.2 Active
Security Optimizer 1.4.12 Active
Speed Optimizer 7.4.6 Inactive
UpdraftPlus - Backup/Restore 1.24.1 Active
Wordfence Security 7.11.4 Active
Yoast SEO 22.3 Active
Thanks, @wordpressman.
In our previous tests, we didnāt encounter issues with the Cost Tracker notifications but will run some more tests.
Can you check if the Cost Tracker notification email is enabled in MainWP Settings and if the correct email address is set?
Hi Bojan,
Yes, the Cost Tracker email notification is enabled, and the email address is working.
Also, I have programmed a Cost Tracker test:
Normally, the notification should arrive today, because it is set to 2 days, so I will let you know if it finally works.
Iāll keep you posted ā¦
Thanks.
1 Like
Hi Bojan,
I confirm that no email are triggered by the Cost Tracker. I never received anything ā¦
Thanks in advance to to keep helping with that problem.
In cases like this itās always good to check the whole process step by step. First step is to check if the emails are actually send by your website. You can use a plugin like:
This plugin both logs the outgoing emails from your website and gives you the possibility to send a test email to make sure your website can successfully send emails.
If emails are successfully sent, but still not received, have your host check the logs to see if they came back for some reason or maybe didnāt leave the server at all.
Thanks Jos,
In fact, I receive all the other mails sent by MainWP, so, the problem must be somewhere else ā¦
Thatās good to know, but the log can at least help to check if the email is being sent. Next step might be to determine if the cron job is working, that does the check and should send the email. Cron jobs (background tasks) often donāt get executed if thereās no traffic on the site. An uptime monitoring service like uptimerobot.com could help with that.
Thanks Jos. Youāre right then ! I installed the plugin and have set another cost that should trigger an email tomorrow.
Concerning the cron, Iām the only one visiting my MainWP website, so, obviously, there is not that much traffic. Do you think I should use āmanualā cron job on the server to trigger like every hours ? Or use a olugin like WP Control ?
If you want to use the WP Cron system, there should be traffic and uptimerobot.com can check your site automatically every 5 minutes, what should be enough to start cron jobs. You can also use a server cron, which is a bit more technical. I think A Deep Dive into WP-Cron: Enhancing Scheduler Efficiency in WordPress - MainWP WordPress Management is a good start to read about it.
Maybe a more direct cron job is available for the cost tracker, but I canāt help you with that, so in that case you should wait for an answer of support.
2 Likes
Hi Jos,
Ok, I follow your advice, and Iāve put my MainWP website under Uptime Robots checking every 5 mn . Letās see if that change something ! If that doesnāt give any help, Iāll try WP Control, hoping that 1 of those solution will help !
Than ks a lot for your advises ā¦
2 Likes
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