Hi there,
Earlier this year, @uamv reported a bug on count tokens returning nothing (empty string) when the value is zero. (see: Thread )
Obviously this is incorrect. The number of updates is not [empty string], it is 0.
@bogdan replied that he would bring this at the attention of the Dev team. Do you guys have any word on that?
Or a workaround, perhaps?
Thanks.
Rick
Hi Rick, thanks for reaching out.
First, let me apologize for missing to update the Thread from Feb 7. I have confirmed with our dev team that the fix for that problem was included in the last MainWP Child 4.0.7.1
If you still experience the same issue with the last version of the MainWP Child installed, there is probably some other problem causing it and I will be happy to troubleshoot it. For the start, can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.0.7.2 4.0.7.2 Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
Activity Log for MainWP 1.5.1 Inactive Warning
Advanced Uptime Monitor Extension 5.0.2 Active Pass
MainWP Branding Extension 4.0.1 Active Pass
MainWP Bulk Settings Manager Extension4.0.2 Active Pass
MainWP Clean and Lock Extension 4.0.1 Active Pass
MainWP Client Reports Extension 4.0.4 Active Pass
MainWP Code Snippets Extension 4.0 Active Pass
MainWP File Uploader Extension 4.0 Active Pass
MainWP Maintenance Extension 4.0.1 Active Pass
MainWP Page Speed Extension 4.0.1 Active Pass
MainWP Pro Reports Extension 4.0.1 Active Pass
MainWP UpdraftPlus Extension 4.0.2 Active Pass
MainWP Vulnerability Checker Extension4.0.3 Active Pass
MainWP WordPress SEO Extension 4.0 Active Pass
WordPress
WordPress Version >=3.6 5.4.2 Pass
WordPress Memory Limit >=64M 128M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP
PHP Version >=5.6 7.2.32 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 90 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 20M Pass
PHP Post Max Size >=2M 1024M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.18.1 7.71.0 Pass
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.1.1g Pass
PHP Allow URL fopen YES
PHP Exif Support YES ( V7.2.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions exec, passthru, shell_exec, system,
PHP Loaded Extensions Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 10.3.23-MariaDB Pass
MySQL Mode ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
Server Info
Server Software Apache
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/1.1
HTTPS ON - on
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:79.0) Gecko/20100101 Firefox/79.0
Gateway Interface CGI/1.1
Memory Usage 25.04 MB
Request Time 1596636093
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 81
Use WP-Cron Yes
Optimize for Shared Hosting or Big NetworksYes
Automatic Daily Update Disabled
Abandoned Plugins/Themes Tolerance 365
Maximum number of posts to return 50
Maximum number of pages to return
Primary Backup System MainWP UpdraftPlus Extension
Maximum simultaneous requests 6
Minimum delay between requests 200
Maximum simultaneous requests per ip2
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests 12
Minimum simultaneous install/update requests2
Active Plugins
Activity Log for MainWP 1.5.1 Active
ARI Adminer 1.2.3 Inactive
Backup and Staging by WP Time Capsule1.21.24 Active
Google Authenticator 0.48 Inactive
Mailgun 1.7.1 Active
MainWP Child 4.0.7.1 Active
MainWP Dashboard 4.0.7.2 Active
MainWP Time Capsule Extension 4.0 Inactive
Simple History 2.34.0 Active
Typemarker 1.3.1 Active
UpdraftPlus - Backup/Restore 2.16.27.24 Active
Yoast SEO 14.6.1 Active
See above 
I’ve also included a screenshot of the report (draft) in which the value is empty instead of zero.
Hi Rick, thanks for getting back to me.
I reviewed the report, looks ok.
I am not sure what is still causing this problem for you.
Would you be able to send me temp access to your MainWP Dashboard via private message so I can check this further?
Sure thing. I will message you tomorrow, if that’s ok,
If you want, we could connect on Facebook, so I can answer questions while you look.
No problem, please send me the login when you get a chance.
Regrading the FB, I am not sure when I will get a chance to work on the issue, so we can’t schedule the meeting.
Sent.
I didn’t mean that we should schedule a meeting. Just that if you run into any questions when you’re investigating, you can always message me on FB, so you don’t have to revisit it later.
Please feel free to send me a friend request if you want.
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