Facebook for WooCommerce plugin performance issues due to Facebook being down

sebastian-moran · October 4, 2021, 7:50pm

sebastian-moran · October 4, 2021, 7:51pm

Deactivate the Facebook for WooCommerce plugin until Facebook has resolved the DNS issues or the site will run into major performance issues.

github.com/woocommerce/facebook-for-woocommerce

The plugin should use non-blocking calls to Facebook

opened 05:29PM - 04 Oct 21 UTC

closed 03:28AM - 28 Feb 22 UTC

Dekadinious

As we all are aware, Facebook had issues today. This plugin made our store very …slow. Especially choosing variations took a very long time. I believe this is because the plugin makes a call to Facebook each time you want to choose variations, and perhaps on every page load also. After deactivating the plugin, our store was fast again. We have a high traffic store, and even just a few hours of this slowness hits our conversion rate so hard that we lose tens of thousands of dollars. This happened today. Can you please look into making the calls to Facebook non-blocking? By that I mean that if Facebook is slow to answer, the plugin should NOT block anyone from choosing variations, loading pages, or making a purchase. Problems with Facebook should NOT affect an entire WooCommerce-store.

sebastian-moran · October 5, 2021, 4:38pm

github.com/woocommerce/facebook-for-woocommerce

Implement Exponential Backoff preventing issues caused by unavailable API services.

opened 08:32AM - 05 Oct 21 UTC

budzanowski

priority: high type: enhancement

A recent Facebook services outage has uncovered an issue with the plugin. When t…he DNS records have not been available the plugin was blocking the site for some of the merchants. We need to implement a logic that will detect network issues and prevent the plugin from blocking the whole site. The proposed solution is to use Truncated Exponential Backoff to stop plugins from doing requests when the responses are not coming through. ### Tasks #### Refactor the code to get rid of SkyVerge dependency [Refactor the code to get rid of SkyVerge dependency (1/10)](https://github.com/woocommerce/facebook-for-woocommerce/pull/2203#issuecomment-1123322488) - [x] get_page - endpoint which returns Facebook page name and link information (also check if this endpoint is used anywhere). - [x] get_product_group_product_ids - endpoint which returns an array of product id and retailer_id pairs. - [x] next - endpoint used to call next results page of the previous request [Refactor the code to get rid of SkyVerge dependency (2/10)](https://github.com/woocommerce/facebook-for-woocommerce/pull/2203#issuecomment-1123443828) - [x] get_catalog [Refactor the code to get rid of SkyVerge dependency (3/10)](https://github.com/woocommerce/facebook-for-woocommerce/pull/2203#issuecomment-1124888398) - [x] get_user - [x] delete_user_permission [Refactor the code to get rid of SkyVerge dependency (4/10)](https://github.com/woocommerce/facebook-for-woocommerce/pull/2203#issuecomment-1125012043) - [x] send_item_updates [Refactor the code to get rid of SkyVerge dependency (5/10)](https://github.com/woocommerce/facebook-for-woocommerce/pull/2203#issuecomment-1126059196) - [x] send_pixel_events [Refactor the code to get rid of SkyVerge dependency (6/10)](https://github.com/woocommerce/facebook-for-woocommerce/pull/2214) - [x] get_business_configuration - [x] update_messenger_configuration - [x] get_installation_ids - [x] retrieve_page_access_token Refactor the code to get rid of SkyVerge dependency (7/10) - [ ] reanimate unit tests Refactor the code to get rid of SkyVerge dependency (8/10) - [ ] refactor `validate_product_catalog` and `is_product_catalog_valid` apis Refactor the code to get rid of SkyVerge dependency (9/10) Refactor the code to get rid of SkyVerge dependency (10/10) - [ ] implement Truncated Exponential Backoff when calling Facebook API #### Implement Exponential Backoff when talking to Facebook API - [ ] implement exponential backoff on `perform_request` when calling to Facebook API

sebastian-moran · October 6, 2021, 3:20pm

https://www.thousandeyes.com/blog/facebook-outage-analysis

system · November 5, 2021, 3:21pm

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.