Is anyone able to make updates to sites via the iThemes Security Extention?
Anything that I try to do doesn’t work, it’s like it’s not connecting to the site at all, see the attached here: Dropbox
What might be wrong?
Thanks,
Sol
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi Bojan, here it is.
Just a heads up, there is no feedback of any kind when clicking the button so it didn’t seem like anything was copied by clicking it. I ended up clicking it a few times thinking it wasn’t working.
Anyway, please let me know what you find.
Thank you, 
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=3.6 6.1.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1 Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 7.58.0 Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A , pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_unshare, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,
PHP Exif Support N/A YES ( V8.0.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 256M Pass
PHP Post Max Size >=2M 512M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 512M Pass
PHP Version >=7.0 8.0.26 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 8.0.30-22 Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 11.23 MB
Operating System Linux
Request Time 1671129526
Server Protocol HTTP/2.0
Server self connect Not expected HTTP response body:
Server Software nginx/1.16.1
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/106.0.5249.119 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
Cache control enabled No
MainWP Dashboard Version Latest: 4.3.1 | Detected: 4.3.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 67
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.2 Actived Pass
MainWP Buddy Extension 4.0.1 Deactivated Warning
MainWP Bulk Settings Manager Extension4.0.4 Deactivated Warning
MainWP Client Reports Extension 4.0.9 Deactivated Warning
MainWP Favorites Extension 4.0.8 Deactivated Warning
MainWP Google Analytics Extension 4.0.4 Deactivated Warning
MainWP iThemes Security Extension 4.1 Deactivated Warning
MainWP Maintenance Extension 4.1.1 Deactivated Warning
MainWP Page Speed Extension 4.0.1.1 Deactivated Warning
MainWP Pro Reports Extension 4.0.6 Deactivated Warning
MainWP Rocket Extension 4.0.3 Deactivated Warning
MainWP Sucuri Extension 4.0.9 Deactivated Warning
MainWP Vulnerability Checker Extension4.1.1 Deactivated Warning
MainWP White Label Extension 4.1.1 Deactivated Warning
WPvivid Backup MainWP 0.9.28
### Plugin Version Status ###
Complianz Privacy Suite (GDPR/CCPA) premium6.3.7.2 Inactive
FluentSMTP 2.2.2 Active
iThemes Security Pro 7.2.4 Active
MainWP Client Reports Extension 4.0.9 Active
MainWP Dashboard 4.3.1 Active
MainWP Page Speed Extension 4.0.1.1 Active
WPCodeBox 1.4.1 Inactive
WPvivid Backup MainWP 0.9.28 Active
WPvivid Backup Plugin 0.9.80 Active
WPvivid Imgoptim Free 0.9.17 Inactive
WPvivid Plugins Pro 2.2.11 Active
Thanks for the system report.
We weren’t able to reproduce the issue on our test systems.
Looking at your system report, the MainWP iThemes Security extension is out of date, so please try updating it to the latest v4.1.3 and see if that helps.
Also, make sure that the iThemes Security and MainWP Child plugins are up to date on all of your Child Sites.
If that doesn’t help, try temporarily deactivating all non-MainWP plugins on the Dashboard and see if that resolves the issue.
Hi Bojan, I’ll try that, thanks for the idea.
A bunch of my extensions are outdated and they’re not showing up as updates in the wp admin area.
I assumed they’re all up to date and wouldn’t have even thought of checking that since nothing is showing otherwise.
Any reasons or ideas as to why the extensions aren’t showing when updates are available?
Thanks, talk soon
1 Like
Your system report indicates that the licenses for MainWP Extensions, except for the Advanced Uptime Monitor, are inactive. That would be the reason why you are not getting notified about the available updates forthem.
Please follow the instructions in these help documents to Activate and Update your extensions:
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