What use are the reports when the Plugins and themes are not identified?
Hi @WEB-FX
Can you please check if the MainWP Child (v4.5.3) and MainWP Child Reports (v2.2) plugins are up to date on the child sites?
And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Also, please include the system report for the Child Site in question by navigating to MainWP Child > System Information and clicking the Blue button.
Server configuration Required value Value Status
MAINWP CHILD
MainWP Child Version 4.5.3 4.5.3 Pass
WordPress
WordPress Version >=3.4 6.4.2 Pass
WordPress Memory Limit >=64M 40M Warning
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP SETTINGS
PHP Version >=7.4 7.4.33 Pass
PHP Safe Mode Disabled OFF
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M (256M+ best for big backups) 512M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M (2MB+ best for upload of big plugins) 128M Pass
PHP Post Max Size >=2M (2MB+ best for upload of big plugins) 128M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.61.1 Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1kPass
OpenSSL Working Status Yes Yes Pass
MySQL SETTINGS
MySQL Version >=5.0 8.0.35 Pass
BACKUP ARCHIVE INFORMATION
ZipArchive enabled in PHP =true true Pass
Tar GZip supported =true true Pass
Tar BZip2 supported =true true Pass
SERVER INFORMATION
WordPress Root Directory /home/dayfami1/public_html/
Server Name dayfamilyclassiccars.com
Server Software Apache
Operating System Linux
Architecture 64 bit
Server IP 213.165.236.150
Server Protocol HTTP/2.0
HTTP Host dayfamilyclassiccars.com
HTTPS ON - on
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36
Server Port 443
Gateway Interface CGI/1.1
Memory Usage 139.44 MB
Complete URL Log In ‹ Day Family Classic Cars — WordPress
Request Time 1703788431
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Currently Executing Script Pathname /home/dayfami1/public_html/wp-admin/options-general.php
Current Page URI /wp-admin/options-general.php?page=mainwp_child_tab&tab=server-info
Remote Address 47.226.250.128
Remote Host N/A
Remote Port 53837
PHP INFORMATION
PHP Allow URL fopen ON
PHP Exif Support YES ( V7.4.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions exec, passthru, shell_exec, system,
PHP Loaded Extensions Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, SourceGuardian, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, memcache, memcached, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL INFORMATION
MySQL Mode NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
WordPress PLUGINS
Child Theme Configurator 2.6.3 Active
Classic Editor 1.6.3 Active
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder2.6.8 Active
Limit Login Attempts Reloaded 2.25.25 Active
MainWP Child 4.5.3 Active
MainWP Child reports 2.2 Active
Simple Custom CSS and JS 3.45 Active
Smart Slider 3 3.5.1.19 Active
WooCommerce 8.3.0 Active
Woody code snippets (PHP snippets | Insert PHP) 2.4.10 Inactive
Woo Product Images Slider 1.3.0 Active
Wordfence Assistant 1.0.9 Active
Wordfence Security 7.11.0 Active
WPvivid Backup Plugin 0.9.94 Active
WPvivid Database Snapshots 0.9.4 Active
WPvivid Imgoptim Free 0.9.20 Active
WPvivid Plugins Pro 2.2.22 Active
WPvivid Staging 2.0.17 Active
Yoast SEO 21.6 Active
Next due Schedule Hook
December 28, 2023 10:34 am Every minute action_scheduler_run_queue
December 28, 2023 10:34 am Once Hourly jetpack_clean_nonces
December 28, 2023 10:42 am Once Hourly wc_admin_unsnooze_admin_notes
December 28, 2023 10:42 am Once Hourly wp_privacy_delete_old_export_files
December 28, 2023 10:47 am Once Hourly wc_admin_process_orders_milestone
December 28, 2023 11:00 am Once Hourly wordfence_ls_ntp_cron
December 28, 2023 11:00 am Once Hourly wordfence_hourly_cron
December 28, 2023 11:21 am woocommerce_cancel_unpaid_orders
December 28, 2023 12:00 pm Once Daily woocommerce_cleanup_personal_data
December 28, 2023 12:00 pm Once Daily woocommerce_tracker_send_event
December 28, 2023 1:36 pm Twice Daily wp_update_plugins
December 28, 2023 1:36 pm Twice Daily wp_update_themes
December 28, 2023 1:41 pm Twice Daily wp_update_user_counts
December 28, 2023 2:12 pm Once Daily recovery_mode_clean_expired_keys
December 28, 2023 2:28 pm Once Daily wpvivid_dashboard_update_event
December 28, 2023 2:50 pm 12 Hours wpvivid_schedule_event623a6c87e112d
December 28, 2023 3:00 pm Once Daily woocommerce_cleanup_logs
December 28, 2023 3:00 pm Once Daily woocommerce_cleanup_rate_limits
December 28, 2023 3:19 pm Twice Daily mainwp_child_wordfence_cron_scan
December 28, 2023 3:30 pm Once Daily wpvivid_clean_remote_schedule_event
December 28, 2023 4:00 pm Once Daily wc_admin_daily
December 28, 2023 6:00 pm Twice Daily woocommerce_cleanup_sessions
December 28, 2023 6:19 pm Once Daily wpvivid_staging_auto_update_schedule
December 28, 2023 7:22 pm Once Daily jetpack_v2_heartbeat
December 28, 2023 7:33 pm Twice Daily wp_mainwp_stream_auto_purge
December 29, 2023 12:00 am Once Daily woocommerce_scheduled_sales
December 29, 2023 12:29 am Once Daily wpseo-reindex-links
December 29, 2023 1:40 am Once Daily wp_scheduled_delete
December 29, 2023 1:40 am Once Daily delete_expired_transients
December 29, 2023 2:11 am Once Daily wp_scheduled_auto_draft_delete
December 29, 2023 2:11 am Once Daily et_builder_fonts_cron
December 29, 2023 5:44 am Once Daily wpvivid_check_incremental_schedule_exist_event
December 29, 2023 6:33 am Once Daily mwp_update_public_keys
December 29, 2023 7:08 am Once Daily wpvivid_rollback_upload_event
December 29, 2023 7:42 am Once Daily wpseo-reindex
December 29, 2023 7:42 am Once Daily wpseo_permalink_structure_check
December 29, 2023 9:00 am Every 2 days wpvivid_clean_local_storage_event
December 29, 2023 10:00 am Once Daily wordfence_daily_autoUpdate
December 29, 2023 10:00 am Once Daily wordfence_daily_cron
December 29, 2023 10:00 am Once Daily wpvivid_check_rollback_event
December 29, 2023 4:30 pm wordfence_start_scheduled_scan
December 29, 2023 9:35 pm Twice Daily wp_version_check
December 31, 2023 12:01 pm Every 15 Days woocommerce_geoip_updater
January 1, 2024 1:58 pm Monthly et_core_page_resource_auto_clear
January 1, 2024 4:30 pm wordfence_start_scheduled_scan
January 2, 2024 2:52 pm Once Weekly wp_delete_temp_updater_backups
January 3, 2024 7:41 am Once Weekly wp_site_health_scheduled_check
January 4, 2024 4:30 pm wordfence_start_scheduled_scan
Time Error
01-Dec-2023 19:53:25 UTC PHP Warning: Use of undefined constant �256M� - assumed ‘�256M�’ (this will throw an Error in a future version of PHP) in /home/dayfami1/public_html/wp-config.php on line 92
01-Dec-2023 19:53:25 UTC PHP Warning: Use of undefined constant �WP_MEMORY_LIMIT� - assumed ‘�WP_MEMORY_LIMIT�’ (this will throw an Error in a future version of PHP) in /home/dayfami1/public_html/wp-config.php on line 92
01-Dec-2023 19:53:18 UTC PHP Warning: Use of undefined constant �256M� - assumed ‘�256M�’ (this will throw an Error in a future version of PHP) in /home/dayfami1/public_html/wp-config.php on line 92
01-Dec-2023 19:53:18 UTC PHP Warning: Use of undefined constant �WP_MEMORY_LIMIT� - assumed ‘�WP_MEMORY_LIMIT�’ (this will throw an Error in a future version of PHP) in /home/dayfami1/public_html/wp-config.php on line 92
01-Dec-2023 19:53:18 UTC PHP Warning: Use of undefined constant �256M� - assumed ‘�256M�’ (this will throw an Error in a future version of PHP) in /home/dayfami1/public_html/wp-config.php on line 92
01-Dec-2023 19:53:18 UTC PHP Warning: Use of undefined constant �WP_MEMORY_LIMIT� - assumed ‘�WP_MEMORY_LIMIT�’ (this will throw an Error in a future version of PHP) in /home/dayfami1/public_html/wp-config.php on line 92
01-Dec-2023 19:52:48 UTC PHP Warning: Use of undefined constant �256M� - assumed ‘�256M�’ (this will throw an Error in a future version of PHP) in /home/dayfami1/public_html/wp-config.php on line 92
01-Dec-2023 19:52:48 UTC PHP Warning: Use of undefined constant �WP_MEMORY_LIMIT� - assumed ‘�WP_MEMORY_LIMIT�’ (this will throw an Error in a future version of PHP) in /home/dayfami1/public_html/wp-config.php on line 92
01-Dec-2023 19:52:47 UTC PHP Warning: Use of undefined constant �256M� - assumed ‘�256M�’ (this will throw an Error in a future version of PHP) in /home/dayfami1/public_html/wp-config.php on line 92
Hey @WEB-FX
Thank you but this seems to be the report from the child site and not from the Dashboard.
The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Also, please include the system report for the Child Site in question by navigating to MainWP Child > System Information and clicking the Blue button.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=6.2 6.4.2 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 7.61.1 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1k Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A exec, passthru, shell_exec, system,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, SourceGuardian, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, memcached, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 600 Pass
PHP Memory Limit >=256M 768M Pass
PHP Post Max Size >=2M 512M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 512M Pass
PHP Version >=7.4 8.1.23 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 8.0.35 Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 189.19 MB
Operating System Linux
Request Time 1703805513
Server Protocol HTTP/2.0
Server self connect Not expected HTTP response body:
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 4.5.3.2 Detected: 4.5.3.2 Pass
MainWP legacy backups enabled No
Maximum number of comments
Maximum number of pages to return
Maximum number of posts to return 50
Maximum simultaneous install and update requests
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 28
Optimize for shared hosting or big networksNo
Plugin advanced automatic updates enabledYes
Primary Backup System WPvivid Backup for MainWP
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.6 Active Pass
Dashboard Lock 4.0.2 Active Pass
MainWP Code Snippets Extension 4.0.3 Active Pass
MainWP Comments Extension 4.0.8 Active Pass
MainWP Custom Dashboard Extension 4.1.2 Active Pass
MainWP File Uploader Extension 4.1.2 Active Pass
MainWP Google Analytics Extension 4.1.4 Active Pass
MainWP Maintenance Extension 4.1.2 Active Pass
MainWP Pro Reports Extension 4.2 Active Pass
MainWP White Label Extension 4.1.4 Active Pass
MainWP Wordfence Extension 4.0.10 Active Pass
WPvivid Backup MainWP 0.9.32
### Plugin Version Status ###
Affiliates Formidable 3.1.0 Active
Affiliates Pro 4.17.0 Active
Affiliates reCAPTCHA 2.1.0 Active
Affiliates WooCommerce Light 2.1.0 Active
Formidable API 1.14 Active
Formidable Digital Signatures 3.0.3 Active
Formidable Forms 6.7 Active
Formidable Forms Pro 6.7 Active
Formidable Stripe 3.1.3 Active
Formidable Twilio 1.09 Active
Formidable Visual Views 5.5 Active
Itthinx Updates 1.4.0 Active
Limit Login Attempts Reloaded 2.25.27 Active
MainWP Child 4.5.3 Active
MainWP Child Reports 2.2 Active
MainWP Dashboard 4.5.3.2 Active
Newsletter 8.0.6 Active
Newsletter - Addons Manager 1.2.0 Active
Newsletter - API v1 and v2 2.3.7 Active
Newsletter - Archive 4.1.1 Active
Newsletter - Bounce Management 1.2.6 Active
Newsletter - Extended Composer Blocks1.5.0 Active
Newsletter - Geolocation 1.2.3 Active
Newsletter - Import 1.4.4 Active
Newsletter - Instasend (BETA) 1.0.3 Active
Newsletter - Leads 1.3.5 Active
Newsletter - Mailgun 4.1.8 Active
Newsletter - Reports and Retargeting4.5.3 Active
Newsletter - WooCommerce 1.8.5 Active
Oxygen 4.8 4.8 Active
Oxygen Elements for WooCommerce 2.0 Active
Remove XMLRPC Pingback Ping 1.6 Active
Site Kit by Google 1.116.0 Active
Subscriptions For WooCommerce 1.5.9 Active
WooCommerce 8.4.0 Active
WooCommerce Stripe Gateway 7.8.0 Active
Wordfence Security 7.11.0 Active
WP Crontrol 1.16.1 Active
WP Super Cache 1.11.0 Active
WPvivid Backup MainWP 0.9.32 Active
WPvivid Backup Plugin 0.9.94 Active
WPvivid Plugins Pro 2.2.22 Active
Yoast SEO 21.7 Active
Thanks for the system reports.
Nothing in them stands out as an obvious culprit for this issue.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
And please refer to this Managers thread by its URL in the ticket.
Just to provide an update on this error -
The issue was related to the fact that on the Dashboard, custom tokens were created with the same names as the default tokens.
The list of these custom tokens is available on the Dashboard > Extensions > Pro Reports > Tokens page.
After the custom tokens in question were deleted, the issue with the Pro Reports data was resolved.
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.