When selecting “Download PDF” I receive error 'There has been a critical error on this website. Please check your site admin email inbox for instructions.".
When clicking to send PDF, it sends the email but doesn’t include the PDF attachment.
It appears that my website isn’t generating the PDF file. Any advice on where to look/how to fix this?
Thanks
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Sure, here you go.
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.1.8 4.1.8 Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
MainWP Pro Reports Extension 4.0.6 API License Active Pass
WordPress
WordPress Version >=3.6 5.8 Pass
WordPress Memory Limit >=64M 256M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP
PHP Version >=5.6 8.0.9 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 90 Pass
PHP Max Input Time >=30 seconds 90 Pass
PHP Memory Limit >=128M 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 500M Pass
PHP Post Max Size >=2M 500M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.18.1 7.77.0 Pass
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.1.1k Pass
PHP Allow URL fopen NO
PHP Exif Support YES ( V8.0.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions No functions disabled.
PHP Loaded Extensions Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, soap, sockets, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 10.5.12-MariaDB Pass
MySQL Mode ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8mb4
Server Info
Server Software LiteSpeed
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/1.1
HTTPS ON
Server self connect Response Test O.K.
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36 Edg/92.0.902.84
Gateway Interface
Memory Usage 4.48 MB
Request Time 1630487218
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 1
Use WP-Cron No
Optimize for Shared Hosting or Big NetworksNo
Automatic Daily Update Disabled
Abandoned Plugins/Themes Tolerance
Maximum number of posts to return
Maximum number of pages to return
Primary Backup System Default MainWP Backups
Maximum simultaneous requests 4
Minimum delay between requests 200
Maximum simultaneous requests per ip1
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests
Minimum simultaneous install/update requests
Active Plugins
MainWP Dashboard 4.1.8 Active
WP Mail SMTP 3.0.3 Active
By the way, this is a newly installed MainWP instance.
@nathan.bowd Try lowering your PHP version down to 7.4 please & try again.
Thanks, Keith! That’s done the trick. All good now.
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