I have a recurring pro report for a group, consisting of 6 websites. Some are sent, others not. Not to the customer, not to the CC Email (which is me) I can’t spot the difference in settings between sent and not sent websites.
Any suggestions?
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Below the System Report but before that some questions.
In the my MainWP site i have both Client Reports and Pro Reports. Both. Is that correct?
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.1.7 4.1.7 Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
Advanced Uptime Monitor Extension 5.0.2.1 API License Active Pass
MainWP Branding Extension 4.0.2.1 API License Active Pass
MainWP Client Reports Extension 4.0.6 API License Active Pass
MainWP Custom Dashboard Extension 4.0.2 API License Active Pass
MainWP Maintenance Extension 4.0.2.1 API License Active Pass
MainWP Pro Reports Extension 4.0.3 API License Active Pass
MainWP Sucuri Extension 4.0.8.1 API License Active Pass
MainWP UpdraftPlus Extension 4.0.3 API License Active Pass
WPvivid Backup MainWP 0.9.20
WordPress
WordPress Version >=3.6 5.7.2 Pass
WordPress Memory Limit >=64M 40M Warning
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP
PHP Version >=5.6 7.3.28 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 64M Pass
PHP Post Max Size >=2M 64M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.29.0 Pass
cURL SSL Version >=OpenSSL/0.9.8l NSS/3.53.1 Pass
PHP Allow URL fopen YES
PHP Exif Support YES ( V7.3.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions No functions disabled.
PHP Loaded Extensions Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, ionCube Loader, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 10.1.41-MariaDB Pass
MySQL Mode NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8mb4
Server Info
Server Software Apache/2
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/1.0
HTTPS ON
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
Gateway Interface CGI/1.1
Memory Usage 15.17 MB
Request Time 1626171640
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 43
Use WP-Cron Yes
Optimize for Shared Hosting or Big NetworksNo
Automatic Daily Update Install trusted updates
Abandoned Plugins/Themes Tolerance 365
Maximum number of posts to return
Maximum number of pages to return
Primary Backup System Default MainWP Backups
Maximum simultaneous requests 4
Minimum delay between requests 200
Maximum simultaneous requests per ip1
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests
Minimum simultaneous install/update requests
Active Plugins
All-in-One WP Migration 7.44 Active
All-in-One WP Migration Unlimited Extension2.41 Active
Caldera Forms 1.9.4 Active
Duplicate Page 4.4 Inactive
MainWP Dashboard 4.1.7 Active
Paytium 4.1.3 Active
Safe SVG 1.9.9 Active
The SEO Framework 4.1.3 Active
WP Request Callback 0.1.0 Active
WP Statistics 13.0.8 Active
WPvivid Backup MainWP 0.9.20 Active
Hi Marco,
Can you please update the extension to version 4.0.6 and see if the latest version works better?
Done! In fact i updated all (except for auto updates) because i found that if i clik on “Check for updates” it doesn’t see updates. FTPéd all new versions:
Advanced Uptime Monitor Extension Version 5.1.3
MainWP Branding Extension Version 4.0.2.1
MainWP Client Reports Extension Version 4.0.9
MainWP Custom Dashboard Version 4.1.7
MainWP Maintenance Extension Version 4.0.2.1
MainWP Pro Reports Extension Version 4.0.6
MainWP Sucuri Extension Version 4.0.8.1
WPvivid Backup MainWP Version 0.9.20
In “Preview report” they all appear. Now we wait for the 1st of the month and see if they are all sent. Thanks for pointing out that i needed to update.
In my site i have Client Reports AND Pro reports. Do i need them both? Or should i delete Client Reports?
Hi guys, +1 for me, I would love to know the answer to @Marco’s question too – do we need both, or does the Pro Reports work on its own without the Client Reports extension?
Cheers,
Terry Chadban
1 Like
@Terry_Chadban & @Marco - You do not need both.
MainWP Pro Reports & MainWP Client Report Extension are two separate plugins for MainWP. Client Reports is a “Turn Key Solution” and MainWP Pro Reports is designed to be “Extendable” via custom PHP Templates.
I hope this clears up any confusion.
1 Like
Okay, i deleted the standard Client Reports and kept PRO Reports. Maybe that was a cause of “some sent some not”. We’ll see on the first of the month. Thanks for the help !
2 Likes
I experienced the same since I started using pro reports several months ago (April), but for the first time all 20 clients I set up with my web care reports all sent. Here is a copy of my system logs as well for reference.
I have disabled the built in WP cron (via wp-config.php), and use a separate Cron job via cPanel to run the WP cron every 30 minutes which may have helped " wget -q -O - https://yourdomain.com/wp-cron.php?doing_wp_cron>/dev/null 2>&1 Edit"
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.1.7 4.1.7 Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
Advanced Uptime Monitor Extension 5.1.3 API License Active Pass
MainWP Branding Extension 4.0.2.1 API License Active Pass
MainWP Bulk Settings Manager Extension4.0.2.1 API License Active Pass
MainWP Google Analytics Extension 4.0.3.1 API License Active Pass
MainWP Pro Reports Extension 4.0.6 API License Active Pass
MainWP UpdraftPlus Extension 4.0.4 API License Active Pass
MainWP WooCommerce Shortcuts Extension4.1.1 API License Active Pass
MainWP WooCommerce Status Extension4.0.6 API License Active Pass
WordPress
WordPress Version >=3.6 5.7.2 Pass
WordPress Memory Limit >=64M 64M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP
PHP Version >=5.6 7.4.21 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 90 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 64M Pass
PHP Post Max Size >=2M 64M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.77.0 Pass
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.1.1k Pass
PHP Allow URL fopen YES
PHP Exif Support YES ( V7.4.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions exec, passthru, shell_exec, system,
PHP Loaded Extensions Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, ionCube Loader, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 5.7.34 Pass
MySQL Mode NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
Server Info
Server Software Apache
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/1.1
HTTPS ON
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
Gateway Interface CGI/1.1
Memory Usage 37.61 MB
Request Time 1626384725
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 39
Use WP-Cron Yes
Optimize for Shared Hosting or Big NetworksNo
Automatic Daily Update Install trusted updates
Abandoned Plugins/Themes Tolerance 700
Maximum number of posts to return 40
Maximum number of pages to return 50
Primary Backup System Default MainWP Backups
Maximum simultaneous requests 4
Minimum delay between requests 200
Maximum simultaneous requests per ip1
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests
Minimum simultaneous install/update requests
Active Plugins
Easy WP SMTP 1.4.6 Active
MainWP Dashboard 4.1.7 Active
MainWP Key Maker 1.2 Active
WP-Cron Status Checker 1.2.2 Active
WP Mail SMTP 2.9.0 Inactive
2 Likes
Thanks for the contribution. I’m sure sombody will find this useful
This right here is most likely why it’s now sending. Since MainWP runs of of WP_Cron by default there needs to be external traffic on the MainWP Dashboard in order for the crons to fire off. To do this we usually instruct users to setup an external monitor service that can ping the site such as uptime robot.
1 Like
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.