MainWP Child plugin not detected or could not be reached! Ensure the MainWP Child plugin is installed and activated on the child site, and there are no security rules blocking requests. If you continue experiencing this issue, please review this Knowledgebase document, and if you still have issues, please let us know in the MainWP Community.
After everythinig is correct still i’m getting this.
Hi @ami
Welcome to the MainWP community!
Did you get a chance to go through the troubleshooting steps outlined in the KB from that error message?
Do you have any other child sites that are working correctly and are hosted on the same server as that affected site?
Finally, can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Also, please include the system report for the Child Site in question by navigating to MainWP Child > System Information and clicking the Blue button.
Hi below is the system report. and yes I’ve tried potentials issues steps from the documentations but still facing same issues.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=6.2 6.4.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.87.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1w Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A dl, exec, passthru, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_uname, proc_close, proc_open, shell_exec, show_source, system,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds -1 Pass
PHP Memory Limit >=256M 2G Pass
PHP Post Max Size >=2M 32M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 32M Pass
PHP Version >=7.4 7.4.33 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.3.39-MariaDB-cll-lve Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface
HTTPS ON
Memory Usage 10.32 MB
Operating System Linux
Request Time 1700729601
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software LiteSpeed
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 4.5.3.1 | Detected: 4.5.3.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return 50
Maximum simultaneous install and update requests
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 35
Optimize for shared hosting or big networksNo
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Activity Log for MainWP (Premium) 1.7.2
MainWP Client Reports Extension 4.0.10 Inactive Warning
MainWP Database Updater Extension 4.0.3 Inactive Warning
MainWP Rocket Extension 4.0 Inactive Warning
MainWP Staging Extension 4.0.4 Inactive Warning
MainWP Team Control 4.0.3 Inactive Warning
MainWP Virusdie Extension 4.0.0 Inactive Warning
MainWP White Label Extension 4.1.3 Active Pass
### Plugin Version Status ###
Activity Log for MainWP (Premium) 1.7.2 Active
iThemes Security Pro 7.3.4 Active
MainWP Child 4.5.3 Inactive
MainWP Client Reports Extension 4.0.10 Active
MainWP Dashboard 4.5.3.1 Active
SEOPress PRO 6.8 Inactive
WP Switch Admin Email Verification Off1.2 Inactive
WP Switch Auto Update Core On 1.0 Inactive
WP Switch Auto Update Plugins On 1.0 Inactive
WP Switch Auto Update Themes On 1.0 Inactive
WP Switch Embeds Off 1.2 Inactive
WP Switch Emojis Off 1.0 Inactive
WP Switch Generator Off 1.2 Inactive
WP Switch Gutenberg Off 1.2 Inactive
WP Switch Post via Email Off 1.0 Inactive
WP Switch Query Strings Off 1.0 Inactive
WP Switch Revisions Off 1.0 Inactive
WP Switch Trash Off 1.0 Inactive
WP Switch XML-RPC Off 1.0 Inactive
Thanks for the system report.
And thank you for trying that.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
And please refer to this Managers thread by its URL in the ticket.
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