Update fails - only with MainWP

[1962up]

Hello,
I am using MainWP for a long time and with a couple of sites. Now in the last time I encounter a problem with only one of the websites, namely the updating of plugins does not work. It lasts such a long time that I stop the updating process, because the website - naturally - is not available - and it lasts extra minutes after that to be available again.
When updating the plugins in the website directly, not by MainWP, everything works quick and smooth.
How can this be fixed?
Thanks and best wishes

[bojan (Bojan Katusic)]

Hey @1962up

Can you please provide some additional information about this issue.

Do updates for all plugins fail for this site, or updates for only some plugins?

Are MainWP Dashboard and MainWP Child plugins up to date?

Does it fail from all pages of the MainWP Dashboard (Manage Plugins page, Updates Page, etc)?

Does Sync work properly for this site?

[1962up]

MainWP Dashboard and Child are up to date
All plugins are failing
Sync works properly
Failing from Updates page (my regular proceeding) - first test today from the dashboard (“update all”) was successful…

[bojan (Bojan Katusic)]

Thanks for the update.

Can you try temporarily deactivating all non-MainWP plugins on your Dashboard site and try updating once more from the Updates page?

Also, can you try in an Incognito browser window without any browser extensions running?

If the issue persists, please open a private Help Desk ticket and we will gladly look into this: https://mainwp.com/my-account/get-support/