Hello, since the last update i have this error when trying to upload and install a plugin using a zip file :
(And where can we have more logs and infos about MainWP Error ? “not found” is vague ! )
Thanks
You can find Error logs and Action logs in the Dashboard > Info page.
Error logs require Debugging in WordPress to be enabled.
Is this issue occurring when you try installing a zip file to any child site, or only to particular ones?
And does it occur for any zip file?
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 1024M Pass
WordPress Version >=3.6 6.0.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1n Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.74.0 Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A , pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_unshare, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,
PHP Exif Support N/A YES ( V7.4.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, FFI, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, geoip, gettext, hash, iconv, imagick, intl, json, libxml, mbstring, mcrypt, memcache, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 1024M Pass
PHP Post Max Size >=2M 512M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 512M Pass
PHP Version >=7.0 7.4.30 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8mb4
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.5.15-MariaDB-0+deb11u1 Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 18.79 MB
Operating System Linux
Request Time 1658153402
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software Apache/2.4.54 (Debian)
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.114 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
Cache control enabled No
MainWP Dashboard Version Latest: 4.2.6 | Detected: 4.2.6 Pass
MainWP legacy backups enabled No
Maximum number of comments
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests1
Maximum simultaneous requests 2
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 4
Minimum delay between requests 500
Minimum delay between requests to the same ip2000
Number of child sites 72
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled Yes
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Activity Log for MainWP 2.0.0
MainWP Bulk Settings Manager Extension4.0.4 Actived Pass
MainWP Comments Extension 4.0.6 Actived Pass
MainWP iThemes Security Extension 4.1.1 Actived Pass
MainWP Maintenance Extension 4.1.1 Actived Pass
MainWP Sucuri Extension 4.0.11 Actived Pass
MainWP Team Control 4.0.2 Deactivated Warning
MainWP Wordfence Extension 4.0.6 Actived Pass
MainWP WordPress SEO Extension 4.0.2 Actived Pass
WPvivid Backup MainWP 0.9.25
### Plugin Version Status ###
ActiveCampaign Postmark (Official) 1.17.1 Active
Activity Log for MainWP 2.0.0 Active
Akismet Anti-Spam 4.2.5 Inactive
Hello Dolly 1.7.2 Inactive
iThemes Security 8.1.2 Active
MainWP Dashboard 4.2.6 Active
Wordfence Security 7.5.11 Active
WPvivid Backup MainWP 0.9.25 Active
WPvivid Backup Plugin 0.9.74 Active
WPvivid Plugins Pro 2.2.6 Active
Yoast SEO 19.3 Active
I have the same error “not found” for all zip plugins, and for all child websites (even if from different servers)
Thanks for the update.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
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