I just onboarded 4 new sites and as part of the prep I had added the sites to my Patchstack account. They do not appear in my MainWP dashboard Patchstack section, and syncing the API doe snot bring them in. It has been 10 days so any delays should have resolved. Also, the Patchstack sync appears to be manual because on 1 site it shows last synced 1 month ago, the other was showing a week until I synced today trying to get the missing sites into the system.
Hey @7thcircle
1/
Did you add those sites to Patchstack manually, then add them to the MainWP Dashboard?
2/
Do you mean the Overview page of the Patchstack add-on (wp-admin/admin.php?page=Extensions-Mainwp-Patchstack-Extension&tab=overview)?
3/
What’s the sync frequency set to in Patchstack settings?
What is your Cron setup? WP Cron or server-side crons?
4/
Finally, can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.
Yes, they were added to Patchstack first and then added to MainWP.
Correct, they are not showing here /wp-admin/admin.php?page=Extensions-Mainwp-Patchstack-Extension&tab=overview
Sync freq is set to daily
I use a server cron via WPCLI to trigger WP cron
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MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 512M Pass
WordPress Version >=6.2 6.9.4 Pass
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cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.29.0 7.81.0 Pass
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PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
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Server self connect Unexpected response (HTTP 405) Warning
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WordPress REST API reachability Reachable (HTTP 200) Pass
### Scheduler & Background Jobs Detected Value ###
Advanced automatic updates scheduleDaily at 0:00
Check for available updates Last run: May 8, 2026 12:22 pm | Next run: May 8, 2026 2:13 pm
Daily update frequency Twelve times per day
Daily update time 6:10
Reconnect sites Last run: May 8, 2026 12:00 pm | Next run: May 8, 2026 12:59 pm
Use WP Cron Yes
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
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### MainWP Overview Detected Value ###
MainWP Dashboard Version Latest: 6.0.12 | Detected: 6.0.12 Pass
MainWP REST API enabled No Warning
MainWP upload directory Writable Pass
Number of connected sites 38
### MainWP General Settings Detected Value ###
Abandoned plugins/themes tolerance 366 days
Advanced automatic updates delay 1 day
After updates HTTP response check Yes
After updates HTTP response method HEAD
Archive format tar.gz
Auto detect maximum file descriptors on child sitesNo
Automatic updates day Every day
Automatic updates frequency Daily
Automatic updates time 0:00
Backup before update Yes
Backup to external sources Yes
Backups kept on server 1
Dashboard widgets shown 22 visible
Date format F j, Y
Disable update confirmations Yes
Execute backup tasks in chunks No
Full backup tolerance before update7 days
Hide Update Everything Yes
Load files in memory before zippingYes
MainWP legacy backups enabled No
Maximum file descriptors fallback value150
Plugin advanced automatic updates Disabled
Primary backup system WPvivid Backup for MainWP
Send email when backup fails No
Send email when backup starts No
Show language updates Yes
Sidebar position Right
Theme advanced automatic updates Disabled
Time format g:i a
Timezone America/Chicago
Translation advanced automatic updatesDisabled
WP Core advanced automatic updates Disabled
### MainWP Advanced Settings Detected Value ###
Browser cache expiration time 10 minutes
Force IPv4 No
Maximum simultaneous install and update requests3
Maximum simultaneous requests 6
Maximum simultaneous requests per IP2
Maximum simultaneous sync requests 8
Maximum simultaneous uptime monitoring requests8
Minimum delay between requests 200 ms
Minimum delay between requests to the same IP1000 ms
OpenSSL signature algorithm OPENSSL_ALGO_SHA256 (Default)
Optimize data loading Yes
Selected data to sync 13 of 20 enabled
Sites processed per sync batch 10
Sync batch sleep interval 10 seconds
Verify connection method OpenSSL (default)
Verify SSL certificate Yes
### MainWP Monitoring Settings Detected Value ###
Down confirmation check Enabled
Enable site health monitoring No
Enable uptime monitoring No
Interval 24h
Keyword monitoring value Not configured
Method GET
Monitor type HTTP(s)
Monitoring data retention 90 days
Site Health threshold Should be improved
Timeout 60s
Up HTTP codes 200,201,202,203,204,205,206
### MainWP Email Settings Detected Value ###
After Updates HTTP Check Email Enabled | 1 recipient(s) | Subject set | Heading set
Cost Tracker Assistant NotificationEnabled | 1 recipient(s) | Subject set | Heading set
Daily Digest Email Disabled | 1 recipient(s) | Subject set | Heading set
Domain Monitor Notification Email Enabled | 1 recipient(s) | Subject set | Heading set
Extension License Deactivation Notification EmailEnabled | 1 recipient(s) | Subject set | Heading set
Lighthouse Notification Email Disabled | 1 recipient(s) | Subject set | Heading set
Patchstack Notification Email Enabled | 1 recipient(s) | Subject set | Heading set
Site Health Monitoring Email Disabled | 1 recipient(s) | Subject set | Heading set
SSL Monitor Notification Email Enabled | 1 recipient(s) | Subject set | Heading set
Uptime Monitoring Email Enabled | 1 recipient(s) | Subject set | Heading set
### MainWP Cost Tracker Settings Detected Value ###
Currency USD
Currency position left
Decimal separator .
Decimals 2
Payment methods 0 configured
Product categories 5 configured
Thousand separator ,
### MainWP Network Activity SettingsDetected Value ###
Automatically archive logs Yes
Child-site Network Activity retention7 days
Data retention period One month
Disabled change-log event types 7
Disabled child-site event types 0
Disabled dashboard event types 1
Enable Network Activity logging Yes
### MainWP API Backups Settings Detected Value ###
Akamai (Linode) Disabled
Cloudways Disabled
cPanel (WP Toolkit) Disabled
DigitalOcean Disabled
GridPane Enabled | secret configured
Kinsta Disabled
Plesk Disabled
Vultr Disabled
### MainWP Tools Settings Detected Value ###
Chatbase No
Current MainWP theme default-dark
Guided tours No
Guided video No
### Debug & Logs Detected Value ###
PHP error_log path Not set
PHP error_log readable No
PHP log_errors Yes
WP_DEBUG No
WP_DEBUG_DISPLAY Yes
WP_DEBUG_LOG No
### Potential Conflicts Detected Value ###
Caching / performance plugins None detected
Drop-ins / object cache db-error.php, maintenance.php
Maintenance mode indicators None detected
Security / access-control plugins None detected
### Extensions Version License ###
AAM Extension for MainWP 1.0.0 Inactive Warning
Boilerplate Extension 5.0.3 Active Pass
Dashboard Lock 5.1 Active Pass
MainWP Advanced Uptime Monitor Integration5.3.5 Active Pass
MainWP Cache Control Extension 5.0.4 Active Pass
MainWP Cost Tracker Assistant Extension5.0.9 Active Pass
MainWP Custom Dashboard Extension 5.0.1 Active Pass
MainWP Database Updater Extension 5.1.1 Active Pass
MainWP Domain Monitor Extension 5.1.5 Active Pass
MainWP Favorites Extension 5.3.1 Active Pass
MainWP File Uploader Extension 5.0.2 Active Pass
MainWP Google Analytics Extension 6.0.2 Active Pass
MainWP Google Search Console Extension6.0.2 Active Pass
MainWP Lighthouse Extension 5.2 Active Pass
MainWP Maintenance Extension 5.1.1 Active Pass
MainWP Patchstack Integration 6.0.1 Active Pass
MainWP Pro Reports Extension 5.1.2 Active Pass
MainWP SSL Monitor Extension 5.1.4 Active Pass
MainWP Sucuri Extension 5.0.3 Active Pass
MainWP White Label Extension 5.0.3 Active Pass
Termageddon for MainWP 2.5.3 Active Pass
WP Activity Log 5.6.3
WPvivid Backup MainWP 0.9.41
### Plugin Version ###
AAM Extension for MainWP 1.0.0 Active
FluentSMTP 2.2.95 Active
MainWP Dashboard 6.0.12 Active
Patchstack Security 2.3.6 Active
WP Activity Log 5.6.3 Active
WP Crontrol 1.21.0 Active
WPvivid Backup MainWP 0.9.41 Active
WPvivid Backup Plugin 0.9.126 Active
WPvivid Plugins Pro 2.2.44 Active
Yes, all of them show they ran in the last 24 hours.
Thanks, Eric.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
Please refer to this Community thread by its URL in the ticket.