I was using UpTime Robot but I switched to Better Uptime. I deleted AUM and reinstalled in MainWP. Selected Better Uptime and activated the license and put in the BU API key. It is showing the one site that I created a monitor for within BU. But I cannot create new monitors from MainWP AUM either singly or for all sites. I tried resaving the settings in AUM but this didn’t help.
Thank you for any help.
Hi Holly,
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Here ya go! Thanks!
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.1.10.3 4.1.10.3 Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
Advanced Uptime Monitor Extension 5.2.2 API License Active Pass
MainWP Clone Extension 4.0.1 API License Active Pass
MainWP Comments Extension 4.0.3 API License Active Pass
MainWP Google Analytics Extension 4.0.4 API License Active Pass
MainWP Maintenance Extension 4.0.2.1 API License Active Pass
MainWP Page Speed Extension 4.0.1.1 API License Active Pass
MainWP Pro Reports Extension 4.0.7 API License Active Pass
MainWP Rocket Extension 4.0.3 API License Active Pass
MainWP UpdraftPlus Extension 4.0.5 API License Active Pass
MainWP URL Extractor Extension 4.0.1.1 API License Active Pass
MainWP Wordfence Extension 4.0.5 API License Active Pass
WordPress
WordPress Version >=3.6 5.8.2 Pass
WordPress Memory Limit >=64M 64M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP
PHP Version >=7.0 7.4.27 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 512M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 512M Pass
PHP Post Max Size >=2M 512M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.80.0 Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1m Pass
PHP Allow URL fopen YES
PHP Exif Support YES ( V7.4.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions exec, passthru, shell_exec, system,
PHP Loaded Extensions Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 5.7.36 Pass
MySQL Mode NOT SET
MySQL Client Encoding utf8mb4
Server Info
Server Software Apache
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/2.0
HTTPS ON
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36
Gateway Interface CGI/1.1
Memory Usage 10.33 MB
Request Time 1640232670
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 31
Use WP-Cron Yes
Optimize for Shared Hosting or Big NetworksNo
Automatic Daily Update Install trusted updates
Abandoned Plugins/Themes Tolerance 365
Maximum number of posts to return
Maximum number of pages to return
Maximum Number of Comments 50
Primary Backup System MainWP UpdraftPlus Extension
Maximum simultaneous requests 4
Minimum delay between requests 200
Maximum simultaneous requests per ip1
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests
Maximum simultaneous install and update requests
Active Plugins
MainWP Child 4.1.8 Active
MainWP Dashboard 4.1.10.3 Active
Typemarker Token Importer 1.0.3 Active
UpdraftPlus - Backup/Restore 2.16.66.25 Active
Wordfence Security 7.5.7 Active
Thanks, report looks ok. Nothing unusual in there.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
Upon further investigation in ticket #8149, the problem couldn’t be duplicated. We were able to create monitors so we concluded that the problem was probably caused by a temporary timeout on the Better Uptime API side.
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