I logged in to my dashboard yesterday and all but one site is disconnected. I looked through the articles about sites being disconnected updating to 4.5.0.1. and tried resetting ssls and reconnecting, but that didn’t work. I’ve tried deactivating and reactivating the child site plugin, but that doesn’t work either. Thoughts?
Hi @stephen
What error message do you get when you try to reconnect the site via the MainWP Dashboard?
And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
HTTP error - Failed to connect to camphorizontn.org port 443 after 10013 ms: Timeout was reached
The system report is:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=6.2 6.6.2 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 8.7.1 Pass
Function `tmpfile` enabled N/A Enabled Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1w Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A exec, passthru, shell_exec, system,
PHP Exif Support N/A NO
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, filter, ftp, gd, hash, i360, iconv, imap, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, session, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zlib
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=256M 256M Pass
PHP Post Max Size >=2M 8M Pass
PHP Safe Mode Disabled =true true Pass
PHP Session enabled N/A Enabled Pass
PHP Upload Max Filesize >=2M 2M Pass
PHP Version >=7.4 8.0.30 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8mb4
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.6.18-MariaDB Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 73.13 MB
Operating System Linux
Request Time 1730913369
Server Protocol HTTP/1.1
Server self connect The HTTP response test get an error "cURL error 28: Failed to connect to mainwp.rimshotcreative.com port 443 after 10002 ms: Timeout was reached"Not expected HTTP response body:
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 5.2.2 | Detected: 5.2.2 Pass
MainWP legacy backups enabled Yes
Maximum number of comments 50
Maximum number of pages to return
Maximum number of posts to return 50
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 23
Optimize data loading No
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Activity Log for MainWP 2.1.3
Advanced Uptime Monitor Extension 5.3.1 Active Pass
MainWP Bulk Settings Manager Extension5.0.1 Active Pass
MainWP Cache Control Extension 5.0 Active Pass
MainWP Clone Extension 5.0 Active Pass
MainWP Comments Extension 5.0 Active Pass
MainWP Database Updater Extension 5.0.4 Active Pass
MainWP Domain Monitor Extension 5.0.3 Active Pass
MainWP Google Analytics Extension 5.0.1 Active Pass
MainWP Lighthouse Extension 5.0.2 Active Pass
MainWP Maintenance Extension 5.0 Active Pass
MainWP Pro Reports Extension 5.0.5 Active Pass
MainWP SSL Monitor Extension 5.0.1 Active Pass
MainWP Staging Extension 5.0.3 Active Pass
MainWP Sucuri Extension 5.0 Active Pass
MainWP UpdraftPlus Extension 5.0.1 Active Pass
MainWP Vulnerability Checker Extension5.0.1 Active Pass
MainWP Wordfence Extension 5.0.1 Active Pass
### Plugin Version Status ###
Activity Log for MainWP 2.1.3 Active
Disable Comments RB 1.0.23 Active
MainWP Dashboard 5.2.2 Active
UpdraftPlus - Backup/Restore 2.24.6.26 Active
Hey @stephen
Thanks for the system report.
Based on that error message, it appears that the connection is being blocked by some security rule on the child site.
Can you please review the troubleshooting steps outlined in this KB and see if that helps:
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