Auto Updates not happening

How do I
1

I have used MainWP for a couple of years. Auto Updates have never happened, today I’m finally looking into into it, but cannot figure it out. I have not done anything with Cron, but Uptime Robot is set up.

The doc says:
”If you want to make sure that WP Cron jobs are regularly triggered on your MainWP Dashboard, you can Authorize the Uptime Robot service and add your dashboard site as a monitor.”

Where/how to Authorize the Uptime Robot service?

Thanks!

2

Hey @wdburgdorf

If you haven’t seen it already, here’s our doc that walks through how plugin auto-updates work in MainWP and how to confirm everything is configured correctly: Manage Updates - MainWP WordPress Management

Just to get a better sense of what’s going on, are your other scheduled events happening as expected?

For example: daily syncs, Pro Reports, SSL Monitor checks, Domain Monitor checks, anything that normally runs on a schedule.
This helps us see whether this is specifically an auto-update problem or if WP-Cron isn’t firing at all on your Dashboard.

And regarding the Uptime Robot note in the docs: you simply add your MainWP Dashboard URL as a monitor in any uptime service (like Uptime Robot). The regular pings help keep WP-Cron firing on schedule. No special setup or connection is required inside MainWP.

3

Hi Bojan,

Thanks for the quick reply. I read that documentation, but found nothing about how to confirm anything.
I don’t know about other scheduled events. Never used them. How would I see if they have run?
In the Activity Log I see these entries:
2025-12-02 0:25:24 System Synced
That looks like something automatic. But I don’t know if there should be something else, or not. I could try to set up one of the other things you mentioned.

I do have WP Crontrol installed and all looks normal there.

Update Robot: I have that set up, but the doc says “Authorize”, which confuses me.

4

One more detail I’m confused about: What exactly is the dashboard URL?
I googled and found different statements about it:

  1. It’s the site URL
  2. It’s the site URL plus /wp-admin
  3. It’s mentioned on the General Settings page of MainWP (but I don’t find it there)
    What is it?
5

I checked monitors and found that Uptime Monitor and Lighthouse are actually running.

6

This would be the front page of the WordPress site where your MainWP Dashboard is installed. e.g. mydashboard.com, or mainwp.mysite.com.

It means to add the MainWP Dashboard to a third-party uptime service as a monitor.

That indicates that WP Cron is working properly.

If you wish, please feel free to open a private Help Desk ticket, and we will gladly look into your Automatic Updates and WP Cron set up: https://mainwp.com/my-account/get-support/