I have been using the pro-reports extension for over a year with no issue. It is scheduled to send on the 1st of December, but didn’t. It is stuck with that date scheduled.
What should I do?
I have been using the pro-reports extension for over a year with no issue. It is scheduled to send on the 1st of December, but didn’t. It is stuck with that date scheduled.
What should I do?
Hey @tbarthel
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Also, can you please share the system report from your Child site? On the Child Site, navigate to your-child-site.com/wp-admin/options-general.php?page=mainwp_child_tab, SERVER INFORMATION tab, then click the Get system report button.
//SYSTEM REPORT//
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=6.2 6.7.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 8.5.0 Pass
Function `tmpfile` enabled N/A Enabled Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/3.0.13 Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A _getppid, diskfreespace, dl, escapeshellcmd, exec, fpassthru, getmyuid, highlight_file, ini_alter, ini_alter, leak, link, listen, passthru, pcntl_exec, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_listen, socket_read, source, stream_socket_server, symlink, system, virtual,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imap, intl, json, libxml, mbstring, memcache, memcached, msgpack, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, posix, pspell, random, readline, realpath_turbo, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, swoole, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=256M 256M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Session enabled N/A Enabled Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.4 8.3.15 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.11.9-MariaDB-ubu2204 Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 63.06 MB
Operating System Linux
Request Time 1736803781
Server Protocol HTTP/2.0
Server self connect Not expected HTTP response body:
Server Software nginx/1.27.1
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Cache control enabled Yes
Enable Uptime Monitoring No
MainWP Dashboard Version Latest: 5.3.4 | Detected: 5.3.4 Pass
MainWP legacy backups enabled No
Maximum number of comments 50
Maximum number of pages to return 50
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 4
Maximum simultaneous uptime monitoring requests (Default: 10)10
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 20
Optimize data loading No
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Activity Log for MainWP 2.1.3
Advanced Uptime Monitor Extension 5.3.1 Active Pass
Boilerplate Extension 5.0.2 Active Pass
MainWP Bulk Settings Manager Extension5.0.1 Active Pass
MainWP Cache Control Extension 5.0 Active Pass
MainWP Code Snippets Extension 5.0.4 Active Pass
MainWP Comments Extension 5.0 Active Pass
MainWP Custom Dashboard Extension 5.0.1 Active Pass
MainWP Database Updater Extension 5.0.5 Active Pass
MainWP Domain Monitor Extension 5.1 Active Pass
MainWP Google Analytics Extension 5.0.1 Active Pass
MainWP Lighthouse Extension 5.0.2 Active Pass
MainWP Maintenance Extension 5.0 Active Pass
MainWP Page Speed Extension 4.0.3 Active Pass
MainWP Pro Reports Extension 5.0.5 Active Pass
MainWP SSL Monitor Extension 5.1 Active Pass
MainWP Vulnerability Checker Extension5.0.2 Active Pass
MainWP White Label Extension 5.0 Active Pass
SEOPress 1.4
WP Rocket Integration 5.1.1 Active Pass
### Plugin Version Status ###
Activity Log for MainWP 2.1.3 Active
FluentSMTP 2.2.83 Active
MainWP Dashboard 5.3.4 Active
MainWP Page Speed Extension 4.0.3 Active
SEOPress for MainWP 1.4 Active
//CHILD SITE REPORT//
LOON CYBER MAINTENANCE PLUGIN
Loon Cyber Maintenance Plugin Version 5.3.3 5.3.3 Pass
WordPress
WordPress Version >=3.4 6.7.1 Pass
WordPress Memory Limit >=64M 40M Warning
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP SETTINGS
PHP Version >=7.4 8.3.15 Pass
PHP Safe Mode Disabled OFF
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M (256M+ best for big backups) 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M (2MB+ best for upload of big plugins) 256M Pass
PHP Post Max Size >=2M (2MB+ best for upload of big plugins) 256M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key lengthWarning
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 8.5.0 Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/3.0.13Pass
OpenSSL Working Status Yes Yes Pass
MySQL SETTINGS
MySQL Version >=5.0 10.11.9-MariaDB-ubu2204Pass
BACKUP ARCHIVE INFORMATION
ZipArchive enabled in PHP =true true Pass
Tar GZip supported =true true Pass
Tar BZip2 supported =true true Pass
SERVER INFORMATION
WordPress Root Directory /home/mcia-user/webapps/MCIA/
Server Name nocaseiscold.org
Server Software nginx/1.27.1
Operating System Linux
Architecture 64 bit
Server IP 10.0.0.4
Server Protocol HTTP/2.0
HTTP Host nocaseiscold.org
HTTPS ON - on
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36
Server Port 443
Gateway Interface CGI/1.1
Memory Usage 99.53 MB
Complete URL https://nocaseiscold.org/wp-admin/options-general.php?page=mainwp-reports-page
Request Time 1736803851
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Currently Executing Script Pathname /home/mcia-user/webapps/MCIA/wp-admin/options-general.php
Current Page URI /wp-admin/options-general.php?page=mainwp_child_tab&tab=server-info
Remote Address 198.54.131.40
Remote Host N/A
Remote Port
PHP INFORMATION
PHP Allow URL fopen ON
PHP Exif Support YES ( V8.3.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions _getppid, diskfreespace, dl, escapeshellcmd, exec, fpassthru, getmyuid, highlight_file, ini_alter, ini_alter, leak, link, listen, passthru, pcntl_exec, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_listen, socket_read, source, stream_socket_server, symlink, system, tmpfile, virtual,
PHP Loaded Extensions Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imap, intl, json, libxml, mbstring, memcache, memcached, msgpack, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, posix, pspell, random, readline, realpath_turbo, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, swoole, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL INFORMATION
MySQL Mode ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
WordPress PLUGINS
Donation Thermometer 2.2.6 Active
Elementor 3.26.4 Active
Elementor Pro 3.26.3 Active
FluentSMTP 2.2.83 Active
Imagify 2.2.4 Active
Insights from Google PageSpeed 4.0.8 Active
Loon Cyber Maintenance Plugin 5.3.3 Active
Loon Cyber Maintenance Plugin reports 2.2.3 Active
RunCloud Hub 1.3.1 Active
SEOPress 8.4.1 Active
Site Kit by Google 1.142.0 Active
The SEO Framework 5.1.2 Active
The SEO Framework - Extension Manager 2.7.1 Active
WP 2FA - Two-factor authentication for WordPress 2.8.0 Active
WP Activity Log 5.2.2 Active
WP Rocket 3.17.4 Active
WPS Hide Login 1.9.17.1 Active
WP Simple Pay Pro 4.12.2 Active
January 7, 2025 9:56 am Once Daily recovery_mode_clean_expired_keys
January 7, 2025 9:57 am Once Daily wp_scheduled_delete
January 7, 2025 9:57 am Once Weekly mm_cron_weekly
January 7, 2025 12:27 pm Once Daily jetpack_v2_heartbeat
January 7, 2025 1:14 pm Once Daily fluentmail_do_daily_scheduled_tasks
January 7, 2025 1:39 pm Once Daily jp_purge_transients_cron
January 7, 2025 3:00 pm Once Daily imagify_rating_event
January 7, 2025 6:38 pm Once Daily rocket_atf_cleanup
January 7, 2025 8:10 pm runcloud-hub-day cron_rcstats_c62329a0ae7d
January 7, 2025 8:28 pm Once Daily gpi_prune_logs
January 7, 2025 8:28 pm Once Daily mainwp_child_pagespeed_cron_check
January 7, 2025 8:30 pm Once Daily wsal_reports_pruning_cron
January 7, 2025 8:50 pm Once Daily wp_scheduled_auto_draft_delete
January 7, 2025 10:49 pm Once Daily wc_admin_daily
January 8, 2025 12:00 am Once Daily wsal_periodic_reports_daily
January 8, 2025 12:00 am Once Daily woocommerce_scheduled_sales
January 8, 2025 12:05 am Once Daily updraft_backup_database
January 8, 2025 12:30 am Once Daily wpseo_home_url_check
January 8, 2025 12:30 am Once Daily wpseo-reindex
January 8, 2025 1:41 am Once Daily ai1wm_storage_cleanup
January 8, 2025 1:59 am Once Daily elementor/tracker/send_event
January 8, 2025 2:00 am Once Daily imagify_sync_files
January 8, 2025 2:12 am Once Daily woocommerce_cleanup_personal_data
January 8, 2025 3:30 am Once Hourly wsal_cleanup_hook
January 8, 2025 3:43 am WP Rocket Expired Cache Interval rocket_purge_time_event
January 8, 2025 3:46 am WP Rocket Preload pending jobs rocket_preload_process_pending
January 8, 2025 3:46 am WP Rocket process pending jobs rocket_saas_pending_jobs
January 8, 2025 3:46 am WP Rocket process on submit jobs rocket_saas_on_submit_jobs
January 8, 2025 3:46 am runcloud-hub-minute preload_batch_a4a0a7f917cf
January 8, 2025 3:47 am Every minute action_scheduler_run_queue
January 8, 2025 3:47 am Every minute action_scheduler_run_queue_rucss
January 8, 2025 3:48 am Once Hourly wp_privacy_delete_old_export_files
January 8, 2025 3:50 am Every 10 minutes wsal_generate_reports_cron
January 8, 2025 4:10 am runcloud-hub-hour cron_purge_4453e9622da7
January 8, 2025 4:20 am Once Hourly simpay_cleanup_rate_limiting_log
January 8, 2025 5:12 am Once Daily woocommerce_cleanup_logs
January 8, 2025 5:30 am Twice Daily get_transient_features
January 8, 2025 5:56 am Once Daily rocket_performance_hints_cleanup
January 8, 2025 8:12 am Twice Daily woocommerce_cleanup_sessions
January 8, 2025 8:21 am Twice Daily wp_update_user_counts
January 8, 2025 8:29 am Twice Daily wp_mainwp_stream_auto_purge
January 8, 2025 9:53 am Twice Daily googlesitekit_cron_update_remote_features
January 8, 2025 9:56 am Once Weekly wp_site_health_scheduled_check
January 8, 2025 9:56 am Twice Daily wp_update_themes
January 8, 2025 9:56 am Twice Daily wp_version_check
January 8, 2025 9:56 am Twice Daily wp_update_plugins
January 8, 2025 9:57 am Twice Daily mm_cron_twicedaily
January 8, 2025 10:44 am WP Rocket Preload revert stuck failed jobs rocket_preload_revert_old_failed_rows
January 8, 2025 7:01 pm Once Daily delete_expired_transients
January 8, 2025 8:10 pm runcloud-hub-day cron_preload_7be132807d06
January 8, 2025 9:52 pm Once Weekly monsterinsights_usage_tracking_cron
January 9, 2025 12:30 am Once Weekly wpseo_ryte_fetch
January 9, 2025 5:47 pm WP Rocket clear failed jobs rocket_remove_saas_failed_jobs
January 10, 2025 4:00 am Once Weekly imagify_update_library_size_calculations_event
January 10, 2025 6:28 pm Once Weekly wp_delete_temp_updater_backups
January 11, 2025 10:43 am Once Weekly rocket_update_dynamic_lists
January 11, 2025 10:53 am Once Weekly rocket_preload_clean_rows_time_event
January 12, 2025 12:05 am Once Weekly updraft_backup
January 13, 2025 12:00 am Once Weekly wsal_periodic_reports_weekly
January 13, 2025 4:28 pm tsf_sitemap_cron_hook_before
January 13, 2025 4:28 pm tsf_sitemap_cron_hook
January 13, 2025 4:28 pm tsf_sitemap_cron_hook_after
January 13, 2025 6:38 pm Once Weekly rocket_saas_clean_rows_time_event
January 13, 2025 7:10 pm Once Weekly simpay_weekly_scheduled_events
January 31, 2025 12:00 am Once monthly wsal_periodic_reports_monthly
May 3, 2025 12:00 am Once quarterly wsal_periodic_reports_quarterly
Loon Cyber Maintenance Plugin is unable to find your error logs, please contact your host for server error logs.
Thanks for the system reports. Nothing in them stands out as an obvious issue.
Is the email deliverability otherwise fine on your Dashboard?
Are the other cron jobs working as expected, such as automatic syncs or updates?
Good call! It was a cron issue. Thank you so much!
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