Automated Pro Report Not Sending

I have been using the pro-reports extension for over a year with no issue. It is scheduled to send on the 1st of December, but didn’t. It is stuck with that date scheduled.

What should I do?

Hey @tbarthel

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Also, can you please share the system report from your Child site? On the Child Site, navigate to your-child-site.com/wp-admin/options-general.php?page=mainwp_child_tab, SERVER INFORMATION tab, then click the Get system report button.

//SYSTEM REPORT//


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=6.2                                                  6.7.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               8.5.0                                        Pass        
Function `tmpfile` enabled         N/A                                                    Enabled                                      Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/3.0.13                               Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    _getppid, diskfreespace, dl, escapeshellcmd, exec, fpassthru, getmyuid, highlight_file, ini_alter, ini_alter, leak, link, listen, passthru, pcntl_exec, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_listen, socket_read, source, stream_socket_server, symlink, system, virtual,            
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imap, intl, json, libxml, mbstring, memcache, memcached, msgpack, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, posix, pspell, random, readline, realpath_turbo, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, swoole, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=256M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   256M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Session enabled                N/A                                                    Enabled                                      Pass        
PHP Upload Max Filesize            >=2M                                                   256M                                         Pass        
PHP Version                        >=7.4                                                  8.3.15                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  10.11.9-MariaDB-ubu2204                      Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64         bit                                         
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       63.06 MB                                               
Operating System                   Linux                                                  
Request Time                       1736803781                                             
Server Protocol                    HTTP/2.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    nginx/1.27.1                                           
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Cache control enabled              Yes                                                    
Enable Uptime Monitoring           No                                                     
MainWP Dashboard Version           Latest: 5.3.4 | Detected: 5.3.4 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of comments         50                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 4                                                      
Maximum simultaneous uptime monitoring requests (Default: 10)10                                                     
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          20                                                     
Optimize data loading              No                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.1.3                                                                                                           
Advanced Uptime Monitor Extension  5.3.1                                                  Active                                       Pass        
Boilerplate Extension              5.0.2                                                  Active                                       Pass        
MainWP Bulk Settings Manager Extension5.0.1                                                  Active                                       Pass        
MainWP Cache Control Extension     5.0                                                    Active                                       Pass        
MainWP Code Snippets Extension     5.0.4                                                  Active                                       Pass        
MainWP Comments Extension          5.0                                                    Active                                       Pass        
MainWP Custom Dashboard Extension  5.0.1                                                  Active                                       Pass        
MainWP Database Updater Extension  5.0.5                                                  Active                                       Pass        
MainWP Domain Monitor Extension    5.1                                                    Active                                       Pass        
MainWP Google Analytics Extension  5.0.1                                                  Active                                       Pass        
MainWP Lighthouse Extension        5.0.2                                                  Active                                       Pass        
MainWP Maintenance Extension       5.0                                                    Active                                       Pass        
MainWP Page Speed Extension        4.0.3                                                  Active                                       Pass        
MainWP Pro Reports Extension       5.0.5                                                  Active                                       Pass        
MainWP SSL Monitor Extension       5.1                                                    Active                                       Pass        
MainWP Vulnerability Checker Extension5.0.2                                                  Active                                       Pass        
MainWP White Label Extension       5.0                                                    Active                                       Pass        
SEOPress                           1.4                                                                                                             
WP Rocket Integration              5.1.1                                                  Active                                       Pass        

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.1.3                                                  Active                                       
FluentSMTP                         2.2.83                                                 Active                                       
MainWP Dashboard                   5.3.4                                                  Active                                       
MainWP Page Speed Extension        4.0.3                                                  Active                                       
SEOPress for MainWP                1.4                                                    Active                                       

//CHILD SITE REPORT//

Server configuration Required value Value Status

LOON CYBER MAINTENANCE PLUGIN
Loon Cyber Maintenance Plugin Version 5.3.3 5.3.3 Pass
WordPress
WordPress Version >=3.4 6.7.1 Pass
WordPress Memory Limit >=64M 40M Warning
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP SETTINGS
PHP Version >=7.4 8.3.15 Pass
PHP Safe Mode Disabled OFF
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M (256M+ best for big backups) 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M (2MB+ best for upload of big plugins) 256M Pass
PHP Post Max Size >=2M (2MB+ best for upload of big plugins) 256M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key length
error:03000082:digital envelope routines::invalid key lengthWarning
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 8.5.0 Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/3.0.13Pass
OpenSSL Working Status Yes Yes Pass
MySQL SETTINGS
MySQL Version >=5.0 10.11.9-MariaDB-ubu2204Pass
BACKUP ARCHIVE INFORMATION
ZipArchive enabled in PHP =true true Pass
Tar GZip supported =true true Pass
Tar BZip2 supported =true true Pass
SERVER INFORMATION
WordPress Root Directory /home/mcia-user/webapps/MCIA/
Server Name nocaseiscold.org
Server Software nginx/1.27.1
Operating System Linux
Architecture 64 bit
Server IP 10.0.0.4
Server Protocol HTTP/2.0
HTTP Host nocaseiscold.org
HTTPS ON - on
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36
Server Port 443
Gateway Interface CGI/1.1
Memory Usage 99.53 MB
Complete URL https://nocaseiscold.org/wp-admin/options-general.php?page=mainwp-reports-page
Request Time 1736803851
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Currently Executing Script Pathname /home/mcia-user/webapps/MCIA/wp-admin/options-general.php
Current Page URI /wp-admin/options-general.php?page=mainwp_child_tab&tab=server-info
Remote Address 198.54.131.40
Remote Host N/A
Remote Port
PHP INFORMATION
PHP Allow URL fopen ON
PHP Exif Support YES ( V8.3.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions _getppid, diskfreespace, dl, escapeshellcmd, exec, fpassthru, getmyuid, highlight_file, ini_alter, ini_alter, leak, link, listen, passthru, pcntl_exec, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_listen, socket_read, source, stream_socket_server, symlink, system, tmpfile, virtual,
PHP Loaded Extensions Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imap, intl, json, libxml, mbstring, memcache, memcached, msgpack, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, posix, pspell, random, readline, realpath_turbo, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, swoole, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL INFORMATION
MySQL Mode ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
WordPress PLUGINS
Donation Thermometer 2.2.6 Active
Elementor 3.26.4 Active
Elementor Pro 3.26.3 Active
FluentSMTP 2.2.83 Active
Imagify 2.2.4 Active
Insights from Google PageSpeed 4.0.8 Active
Loon Cyber Maintenance Plugin 5.3.3 Active
Loon Cyber Maintenance Plugin reports 2.2.3 Active
RunCloud Hub 1.3.1 Active
SEOPress 8.4.1 Active
Site Kit by Google 1.142.0 Active
The SEO Framework 5.1.2 Active
The SEO Framework - Extension Manager 2.7.1 Active
WP 2FA - Two-factor authentication for WordPress 2.8.0 Active
WP Activity Log 5.2.2 Active
WP Rocket 3.17.4 Active
WPS Hide Login 1.9.17.1 Active
WP Simple Pay Pro 4.12.2 Active

Next due Schedule Hook

January 7, 2025 9:56 am Once Daily recovery_mode_clean_expired_keys
January 7, 2025 9:57 am Once Daily wp_scheduled_delete
January 7, 2025 9:57 am Once Weekly mm_cron_weekly
January 7, 2025 12:27 pm Once Daily jetpack_v2_heartbeat
January 7, 2025 1:14 pm Once Daily fluentmail_do_daily_scheduled_tasks
January 7, 2025 1:39 pm Once Daily jp_purge_transients_cron
January 7, 2025 3:00 pm Once Daily imagify_rating_event
January 7, 2025 6:38 pm Once Daily rocket_atf_cleanup
January 7, 2025 8:10 pm runcloud-hub-day cron_rcstats_c62329a0ae7d
January 7, 2025 8:28 pm Once Daily gpi_prune_logs
January 7, 2025 8:28 pm Once Daily mainwp_child_pagespeed_cron_check
January 7, 2025 8:30 pm Once Daily wsal_reports_pruning_cron
January 7, 2025 8:50 pm Once Daily wp_scheduled_auto_draft_delete
January 7, 2025 10:49 pm Once Daily wc_admin_daily
January 8, 2025 12:00 am Once Daily wsal_periodic_reports_daily
January 8, 2025 12:00 am Once Daily woocommerce_scheduled_sales
January 8, 2025 12:05 am Once Daily updraft_backup_database
January 8, 2025 12:30 am Once Daily wpseo_home_url_check
January 8, 2025 12:30 am Once Daily wpseo-reindex
January 8, 2025 1:41 am Once Daily ai1wm_storage_cleanup
January 8, 2025 1:59 am Once Daily elementor/tracker/send_event
January 8, 2025 2:00 am Once Daily imagify_sync_files
January 8, 2025 2:12 am Once Daily woocommerce_cleanup_personal_data
January 8, 2025 3:30 am Once Hourly wsal_cleanup_hook
January 8, 2025 3:43 am WP Rocket Expired Cache Interval rocket_purge_time_event
January 8, 2025 3:46 am WP Rocket Preload pending jobs rocket_preload_process_pending
January 8, 2025 3:46 am WP Rocket process pending jobs rocket_saas_pending_jobs
January 8, 2025 3:46 am WP Rocket process on submit jobs rocket_saas_on_submit_jobs
January 8, 2025 3:46 am runcloud-hub-minute preload_batch_a4a0a7f917cf
January 8, 2025 3:47 am Every minute action_scheduler_run_queue
January 8, 2025 3:47 am Every minute action_scheduler_run_queue_rucss
January 8, 2025 3:48 am Once Hourly wp_privacy_delete_old_export_files
January 8, 2025 3:50 am Every 10 minutes wsal_generate_reports_cron
January 8, 2025 4:10 am runcloud-hub-hour cron_purge_4453e9622da7
January 8, 2025 4:20 am Once Hourly simpay_cleanup_rate_limiting_log
January 8, 2025 5:12 am Once Daily woocommerce_cleanup_logs
January 8, 2025 5:30 am Twice Daily get_transient_features
January 8, 2025 5:56 am Once Daily rocket_performance_hints_cleanup
January 8, 2025 8:12 am Twice Daily woocommerce_cleanup_sessions
January 8, 2025 8:21 am Twice Daily wp_update_user_counts
January 8, 2025 8:29 am Twice Daily wp_mainwp_stream_auto_purge
January 8, 2025 9:53 am Twice Daily googlesitekit_cron_update_remote_features
January 8, 2025 9:56 am Once Weekly wp_site_health_scheduled_check
January 8, 2025 9:56 am Twice Daily wp_update_themes
January 8, 2025 9:56 am Twice Daily wp_version_check
January 8, 2025 9:56 am Twice Daily wp_update_plugins
January 8, 2025 9:57 am Twice Daily mm_cron_twicedaily
January 8, 2025 10:44 am WP Rocket Preload revert stuck failed jobs rocket_preload_revert_old_failed_rows
January 8, 2025 7:01 pm Once Daily delete_expired_transients
January 8, 2025 8:10 pm runcloud-hub-day cron_preload_7be132807d06
January 8, 2025 9:52 pm Once Weekly monsterinsights_usage_tracking_cron
January 9, 2025 12:30 am Once Weekly wpseo_ryte_fetch
January 9, 2025 5:47 pm WP Rocket clear failed jobs rocket_remove_saas_failed_jobs
January 10, 2025 4:00 am Once Weekly imagify_update_library_size_calculations_event
January 10, 2025 6:28 pm Once Weekly wp_delete_temp_updater_backups
January 11, 2025 10:43 am Once Weekly rocket_update_dynamic_lists
January 11, 2025 10:53 am Once Weekly rocket_preload_clean_rows_time_event
January 12, 2025 12:05 am Once Weekly updraft_backup
January 13, 2025 12:00 am Once Weekly wsal_periodic_reports_weekly
January 13, 2025 4:28 pm tsf_sitemap_cron_hook_before
January 13, 2025 4:28 pm tsf_sitemap_cron_hook
January 13, 2025 4:28 pm tsf_sitemap_cron_hook_after
January 13, 2025 6:38 pm Once Weekly rocket_saas_clean_rows_time_event
January 13, 2025 7:10 pm Once Weekly simpay_weekly_scheduled_events
January 31, 2025 12:00 am Once monthly wsal_periodic_reports_monthly
May 3, 2025 12:00 am Once quarterly wsal_periodic_reports_quarterly

Time Error

Loon Cyber Maintenance Plugin is unable to find your error logs, please contact your host for server error logs.

Thanks for the system reports. Nothing in them stands out as an obvious issue.

Is the email deliverability otherwise fine on your Dashboard?
Are the other cron jobs working as expected, such as automatic syncs or updates?

Good call! It was a cron issue. Thank you so much!

1 Like

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