Hi,
Available updates to PowerPack for Beaver Builder plugin are no more reported in MWP.
Is there a way to make them show up again? Maybe something I can include in a ticket with the developer?
Thanks.
Kind regards,
Lukas
before you need to ask me for it…
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Try this FAQ and see if it helps Premium Plugin Updates Not Detected - MainWP Documentation
1 Like
Hi Dennis,
thanks for pointing me there, good to know.
However, first the Custom Dashboard Extension crashed my MainWP site, and second after going the alternative way and inserting the snippet into the active theme’s functions.php the plugin is still not deteced.
I’m going to open a ticket as recommended.
Best,
Lukas
When opening the ticket, be sure to reference this post in your ticket to help skip some of the basic troubleshooting steps.
I don’t think I’ve seen that before. I would also ask to have that checked.
While troubleshooting this issue, I found that the plugins in the issue have problems with their custom update systems.
- First, I went to the child site and noticed that WP itself doesn’t detect available updates for these 2 plugins. At this point, MainWP Dashboard could not detect these updates since they are not detected by WP.
- Next, I forced WP to recheck for updates by refreshing the WP Admin > Updates page in the child site.
- Once WP detected updates for these plugins, I synced the site and updates showed up in MainWP.
In short, this is a bug with the custom update mechanism that these premium plugins use.
We found that the problem was in the custom code that was used in the Custom Dashboard extension, not the actual extension.
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