Cannot install and activate Woocommerce Status extension

[SAND1]

Hi,
When I install the WC status extension, the extension is not shown in the overview. Although the map is created in the plugins map. And the plugin is listed in the WP backend /plugins. When I try to activate it from the WP backend /plugins, a message is shown “could not activate the plugin because it causes a fatal error”

I have deleted de main-wp-woocommerce-status-extension map in the plugins directory and tried to install it again. But same problem.
Other extensions could be installed and activated without a problem.
The latest version of MainWP is installed.
What could be the problem?
Thanks in advance,
Sandra

[josklever]

How did you install the extension? Via MainWP - Extensions - Install Extensions? Or downloaded via the MainWP site and uploaded via Plugins - Install plugin? Or manually via FTP?

In case of a fatal error you should check the PHP error log on the server to see what’s going wrong (or enable WP_DEBUG in wp-config.php).

[SAND1]

Hi Jos,
Thanks for your reply.
First via MainWp - Extensions - Install Extensions. Then downloaded and uploaded via Plugins - Install plugin.
Both have same problem.
No errors are logged. Not on Cloudways en not in debug.log after enabling wp_debug in wp-config.php. Probably because the plugin activation isn’t executed.

[bogdan (Bogdan Rapaić)]

Hi @SAND1,

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

[SAND1]

### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.6                                                  4.1.6                                        Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.1.1                                                  API License Active                           Pass        
MainWP Bulk Settings Manager Extension4.0.2.1                                                API License Active                           Pass        
MainWP Clean and Lock Extension    4.0.1.1                                                API License Active                           Pass        
MainWP Code Snippets Extension     4.0.1                                                  API License Active                           Pass        
MainWP Custom Dashboard Extension  4.0.2                                                  API License Active                           Pass        
MainWP Favorites Extension         4.0.5                                                  API License Active                           Pass        
MainWP Google Analytics Extension  4.0.3.1                                                API License Active                           Pass        
MainWP Maintenance Extension       4.0.2.1                                                API License Active                           Pass        
MainWP Page Speed Extension        4.0.1.1                                                API License Active                           Pass        
MainWP Pro Reports Extension       4.0.5                                                  API License Active                           Pass        
MainWP Rocket Extension            4.0.2                                                  API License Active                           Pass        
MainWP Staging Extension           4.0.1                                                  API License Active                           Pass        
MainWP Sucuri Extension            4.0.8.1                                                API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.4                                                  API License Active                           Pass        
MainWP Vulnerability Checker Extension4.0.3.1                                                API License Active                           Pass        
MainWP WooCommerce Shortcuts Extension4.1.1                                                  API License Active                           Pass        
MainWP Wordfence Extension         4.0.3                                                  API License Active                           Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.7.2                                        Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.4.18                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           60                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   10M                                          Pass        
PHP Post Max Size                  >=2M                                                   10M                                          Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.18.1                                               7.52.1                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.0.2u                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.4.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             , pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_unshare, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,
PHP Loaded Extensions              Core, FFI, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apc, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, memcached, mongodb, msgpack, mysqli, mysqlnd, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  10.1.48-MariaDB-1~stretch                    Pass        
MySQL Mode                         NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION             
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    Apache/2.4.25 (Debian)                                 
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/1.0                                               
HTTPS                              ON                                                     
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       10.24 MB                                               
Request Time                       1622974862                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              28                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return  50                                                     
Primary Backup System              Default MainWP Backups                                 
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
Advanced Editor Tools (previously TinyMCE Advanced)5.6.0                                                  Active                                       
Akismet Anti-Spam                  4.1.9                                                  Inactive                                     
Classic Editor                     1.6                                                    Active                                       
FluentSMTP                         1.2.0                                                  Active                                       
Hello Dolly                        1.7.2                                                  Inactive                                     
MainWP Dashboard                   4.1.6                                                  Active                                       

[bogdan (Bogdan Rapaić)]

Hi @SAND1,

thanks. Report looks good to me.

Can you try to deactivate (just temporarily) all other plugins on the site and try to activate the Woo Status extension after that? I am curious to see if there is some plugin conflict causing this.

[SAND1]

Hi, I deactivated all other plugins, except WP Main Dashboard, but still same problem when activating WC status extension.
In MainWP - extensions I see the following message when trying to activate the plugin from there:“We are unable to find an order for this Extension - Contact MainWP Support”

But I have a monthly subscription…

[bogdan (Bogdan Rapaić)]

Hi SAND1,

This seems to be a different kind of a problem.

Were you able to isolate the plugin that was causing the conflict that prevented you from activating the Woo Status extension?

Regarding the API license activation, please open a private Help Desk ticket so we can collect some additional information & investigate further?

[bogdan (Bogdan Rapaić)]

Hi SAND1,

We just released the extension version 4.0.6 that solves the problem.

Please install the latest version.

[SAND1]

Ah thanks a lot Bogdan!