Hello.
Just logged in to dash to discover 25 sites disconnected.
I try to reconenct and get the ‘Public key already set. Please deactivate & reactivate the MainWP Child plugin on the child site and try again.’ message that I see referenced in other posts.
Trouble is - the MainWP Child plugin has just gone - not inactive, not needing updated - just plain and simple gone. On all sites!
Any ideas?
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=6.2 6.5.5 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.29.0 7.87.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1w Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, posix, readline, session, shmop, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 900 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=256M 1536M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 128M Pass
PHP Version >=7.4 8.1.28 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 8.0.36-cll-lve Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface
HTTPS ON
Memory Usage 15.99 MB
Operating System Linux
Request Time 1719507573
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body: 503 Service Unavailable
503
Service Unavailable
The server is temporarily busy, try again later!
Server Software LiteSpeed
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled No
MainWP Dashboard Version Latest: 5.1 | Detected: 5.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 27
Optimize data loading No
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled No
Theme advanced automatic updates enabledYes
Use WP Cron No
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.3 Inactive Warning
MainWP Bulk Settings Manager Extension5.0 Inactive Warning
MainWP Clone Extension 5.0 Inactive Warning
MainWP Code Snippets Extension 5.0 Inactive Warning
MainWP Custom Dashboard Extension 5.0 Inactive Warning
MainWP Domain Monitor Extension 5.0.1 Inactive Warning
MainWP Favorites Extension 5.0 Inactive Warning
MainWP Maintenance Extension 5.0 Inactive Warning
MainWP Staging Extension 5.0 Inactive Warning
MainWP Team Control 5.0 Inactive Warning
MainWP White Label Extension 5.0 Inactive Warning
### Plugin Version Status ###
ActiveCampaign Postmark (Official) 1.20.0 Inactive
Akeeba Backup Professional for WordPress8.2.3 Active
BBQ Firewall 20240306 Active
CMP - Coming Soon & Maintenance Plugin4.1.12 Active
CMS Scot Global 0.2.0 Active
Cookies and Content Security Policy2.25 Active
Duplicate Page 4.5.3 Active
GenerateBlocks 1.9.1 Active
GenerateBlocks Pro 1.7.0 Active
GP Premium 2.4.1 Active
GP Social Share 2.2 Active
HappyFiles Pro 1.8.3 Active
Happyforms 1.38.1 Active
Lightbox with PhotoSwipe 5.2.6 Active
Limit Login Attempts Reloaded 2.26.11 Active
LiteSpeed Cache 6.2.0.1 Inactive
MainWP Dashboard 5.1 Active
MainWP Key Maker 1.2 Active
Members 3.2.9 Active
Plausible Analytics 2.0.9 Active
Safe SVG 2.2.5 Active
SEOPress 7.9.1 Active
Smart Slider 3 Pro 3.5.1.23 Active
User Switching 1.7.3 Active
WP 2FA - Two-factor authentication for WordPress2.7.0 Active
WP Reset PRO 6.15 Active
Hey @Mat
Welcome to the MainWP community.
I can see from your system report that you’re using the MainWP White Label extension.
Did you perhaps use it to hide the MainWP Child plugin on the child sites?
To try reconnecting the sites - navigate to the Tools page of your Dashboard site (/wp-admin/admin.php?page=MainWPTools), and then click the Reset OpenSSL Key Pair
button.
Then, from the popup window, select one of the disconnected sites and try resetting the key pair. If it works, you can then repeat the process for other sites in bulk.
Thanks very much - all sites now reconnected as per your - very clear - instructions.
A combination of idiot user and White Label was the issue, but not the ‘hide’ toggle - it was that we’d used White Label to change the Display Name so of course the idiot user (me) had forgotten this and was just looking for ‘Main WP Child’ in the installed plugin list.
Thanks again.
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