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Is this occurring only for some plugins? If so, are they perhaps premium plugins that require a license?
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And can you navigate to the WP Admin of some of the affected child sites and verify that the plugins can be updated at all?
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Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
- It’s happening for both premium and non-premium plugins. Here’s a screenshot from one site:
- After logging in to WP Admin, it looks like plugins have been updated but the sites haven’t synced with MainWP Dashboard. My Auto daily sync settings are:
3,
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 128M Pass
WordPress Version >=3.6 6.3 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 40 Warning
cURL Version >=7.29.0 7.85.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/3.0.9 Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES ( V8.0.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 120 Pass
PHP Memory Limit >=128M 768M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.4 8.0.30 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8mb4
MySQL Mode N/A NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 5.7.39-42-log Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 92.08 MB
Operating System Linux
Request Time 1692322223
Server Protocol HTTP/1.0
Server self connect Response Test O.K.
Server Software Apache
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.0.0 Safari/537.36 Edg/115.0.1901.203
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 4.5.0.1 | Detected: 4.4.3.4 Warning
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 3
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 6
Minimum delay between requests 400
Minimum delay between requests to the same ip1500
Number of child sites 14
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled No
Site health monitoring enabled No
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.3 Actived Pass
MainWP Database Updater Extension 4.0.3 Actived Pass
MainWP Domain Monitor Extension 4.0.5 Actived Pass
MainWP Lighthouse Extension 4.0.4 Actived Pass
MainWP Maintenance Extension 4.1.2 Actived Pass
MainWP Page Speed Extension 4.0.3 Actived Pass
MainWP Pro Reports Extension 4.1.1 Actived Pass
MainWP Rocket Extension 4.0.5 Actived Pass
MainWP SSL Monitor Extension 4.0.4 Actived Pass
MainWP UpdraftPlus Extension 4.0.8 Actived Pass
MainWP White Label Extension 4.1.3 Actived Pass
MainWP Wordfence Extension 4.0.9 Actived Pass
MainWP WordPress SEO Extension 4.0.3 Actived Pass
### Plugin Version Status ###
Insights from Google PageSpeed 4.0.8 Active
MainWP Child 4.4.1.3 Active
MainWP Child Reports 2.1.1 Active
MainWP Dashboard 4.4.3.4 Active
MainWP Page Speed Extension 4.0.3 Active
Really Simple SSL 7.0.8 Active
UpdraftPlus - Backup/Restore 1.23.9 Active
Wordfence Security 7.10.3 Active
Yoast SEO 20.13 Active
Thanks for the additional details.
Scheduled actions such as synchronization and plugin/themes updates depend on the core feature of WordPress, WP-Cron, to work.
However, if there is no network activity on the website, such as you logging into the Dashboard site, WP-Cron will not trigger, and the cron jobs will not run.
If you want to make sure that WP-Cron jobs are regularly triggered on your MainWP Dashboard, you can add your Dashboard site as a monitor to an uptime service such as Uptime Robot.
The Uptime Robot will ping your dashboard site regularly and make sure that all scheduled events are occurring.
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