Doesn't work in subdirectories

Support
1

I installed my dashboard in a subdirectory: www.example.com/login
But the extension doesn’t “understand” this. It always tries to connect to the domain itself, i.e. www.example.com/admin instead of www.example.de/login/admin.
The “login” is always automatically removed from the extension :frowning:

Kind regards,
Thomas

2

I don’t recall any previous reports of this issue, but it’s likely not a common setup for most users since the MainWP Dashboard is typically installed on its own independent subdomain or site.

I recommend starting by checking your Site URL settings, ensuring your wp-config.php is correctly configured, and verifying that your .htaccess rules are properly set up for a subdirectory installation.

If the issue persists, consider moving your Dashboard to a subdomain or a dedicated URL for better stability.

1 Like
3

Thank you for your quick reply. WP-Config and Htaccess are configured correctly. I suspect it’s due to my particular setup:

  • example.com is redirected to another domain for security reasons and cannot be reached at all
  • Only example.com/login/admin is accessible in the browser.
  • Main-WP itself has been working with this setup for years without any problems💪🏼

If the browser plugin doesn’t work in this configuration, that’s not a problem; it would have been a nice extra :slight_smile:

A new installation on a subdomain would currently be too time-consuming for me just to use the browser extension.

Kind regards and thank you very much
Thomas

4

@ThomasE , I apologize, I completely missed you were talking about the Browser Extension and read it as your general Dashboard.

I still don’t see any reports of that behavior but again that may be just do to the limited number of people using your setup.

I’ll add a note in our Linear bug tracker to take a look at that next time we update the browser extension but that may not be for a couple months, just to set appropriate expectations on that.

My apologies again on that misunderstanding.

5

Are you really using login and admin as folder names? These are reserved permalinks for WordPress login and admin pages. So that might be related.

6

No problem, I was just testing it out for myself. Of course, it would be great if it worked for me in the future too :wink: While testing, I noticed another thing that was also asked about in other posts about the browser plugin:
It is currently not possible to enter a longer URL for the dashboard. I had this problem too. But it works if you use another “separator” instead of the slash. A Backslash instead of a normal Slash. This makes my subdirectory example work the links in the plugin: example.com\login

I still can’t get the connection to synchronize, but the links at the top of the Broser plugin to my own dashboard and the website work for me…

7

Thanks for your inquiry, Jos. No, it’s probably an example I chose that was a bit misleading :frowning: