Hello, I’m having an issue with email notifications. I did the steps the documentation provides about e-mail notifications but it doesn’t work. There’s no e-mail notifications for me.
Hey @Jonathan1
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What email notifications are you trying to set up and expecting to have received?
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Is this on the locally hosted Dashboard you mentioned in this thread?
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Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hey, I activated all the email notifications and I’m using another Dashboard, not the one which is locally hosted.
Here’s the community system report:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=6.2 6.5.4 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 7.64.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1n Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A exec, passthru, pcntl_alarm, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig, popen, proc_open, shell_exec, show_source, system,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, random, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=256M 256M Pass
PHP Post Max Size >=2M 8M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 2M Pass
PHP Version >=7.4 8.3.3-1+0~20240216.17+debian10~1.gbp87e37b Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.3.39-MariaDB-0+deb10u2-log Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Complete URL https://jonathantest.volcanicvalley.com/wp-admin/admin.php?page=ServerInformation
Current Page URI /wp-admin/admin.php?page=ServerInformation
Currently Executing Script Pathname/var/www/jonathantest.volcanicvalley.com/web/wp-admin/admin.php
Gateway Interface CGI/1.1
HTTP Host jonathantest.volcanicvalley.com
HTTPS ON
Memory Usage 13.48 MB
Operating System Linux
Remote Address 185.126.104.101
Remote Host N/A
Remote Port 58786
Request Time 1718695281
Server IP 46.183.115.235
Server Name jonathantest.volcanicvalley.com
Server Port 443
Server Protocol HTTP/2.0
Server self connect Response Test O.K.
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36
WordPress Root Directory /var/www/clients/client2/web563/web/
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled No
MainWP Dashboard Version Latest: 5.0.3.2 | Detected: 5.0.3.2 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 2
Optimize data loading No
Plugin advanced automatic updates enabledYes
Primary Backup System API Backups
REST API enabled Yes
Site health monitoring enabled Yes
Theme advanced automatic updates enabledNo
Use WP Cron No
WP Core advanced automatic updates enabledNo
### Extensions Version License Status ###
MainWP Custom Dashboard Extension 5.0.1 Inactive Warning
### Plugin Version Status ###
Akismet Anti-spam: Spam Protection 5.3.2 Active
Better Search Replace 1.4.7 Active
Burst Statistics - Privacy-Friendly Analytics for WordPress1.6.1 Active
Complianz - Terms and Conditions 1.2.8 Active
Complianz | GDPR/CCPA Cookie Consent7.1.0 Active
Gravity Forms 2.8.12 Active
MainWP Child 5.0.1.1 Active
MainWP Dashboard 5.0.3.2 Active
ManageWP - Worker 4.9.20 Active
Oxygen 4.8.3 Active
Performance Lab 3.2.0 Active
Really Simple SSL 8.1.4 Active
Wordfence Security 7.11.6 Active
WP Fastest Cache 1.2.7 Inactive
WPS Hide Login 1.9.16.3 Active
Is your WordPress site running MainWP able to send other emails? Most of the time it has something to do with hosting. If other emails (i.e. password reset, form submissions, Wordfence notification) fail as well you should check with your webhost if email is enabled on the server or use an SMTP plugin to send them.
SMTP2Go plugin is very easy to setup, and it gives 1,000 free mails per month, so you can test it out and see if mails are delivered through its system.
There are also enough free solutions where you can use your own mailbox, so most of the time you don’t need to choose a premium service for this. Search Results for “SMTP” | WordPress.org
I actually needed these email notifications because I wanted to send them to slack but well I had to do it by code with MainWP API. Thanks for the support though
Hey @Jonathan1
It sounds you’ve managed to solve it by using MainWP API, which is great.
In case you want to use the email functionality, the first step would be to verify and set up proper email deliverability from the WordPress site as @josklever and @ivicad suggested.
1 Like
How did you add to slack? can you share the instructions?
I also am having trouble with the emails sending, how do I get support? The site sends emails fine, but it is on a dev site that does not get traffic if that matters.
Please create a new thread here on the Managers site or open a private Help Desk ticket so we can collect some additional information & investigate further.
Hey, I used the Incoming WebHook URL provided by Slack. Then I read the MainWP API documentation and used JavaScript to get the info emails should contain. Finally, I sent this information to a Slack channel.
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