Empty report data

Testing Pro Reports on a site the last few days, and while a couple of log entries have appeared under MainWP Child - Child Reports (regarding installation of plugin updates), the report preview and PDF download in Pro Reports says nothing about those updates. I can see the updates mentioned in MainWP Dashboard’s overview of the site, indicating that the information was included in the sync.

I’ve tried

  • all the report templates
  • syncing the site
  • reinstalling Pro Reports (incl. activating license)
  • switching to always showing plugin updates in the report

Hey @alfgundersen

Make sure that the date range of the report you are previewing includes the days when these logs were made.

And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

I forgot to mention that I already set the date range to cover the whole year.

The system report:


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  128M                                         Pass        
WordPress Version                  >=6.2                                                  6.7.2                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          6000                                         Pass        
cURL Version                       >=7.29.0                                               7.81.0                                       Pass        
Function `tmpfile` enabled         N/A                                                    Enabled                                      Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/3.0.2                                Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    apache_child_terminate, apache_get_modules, apache_get_version, apache_getenv, apache_note, apache_setenv, disk_free_space, disk_total_space, diskfreespace, dl, exec, fastcgi_finish_request, link, opcache_compile_file, opcache_get_configuration, opcache_invalidate, opcache_is_script_cached, opcache_reset, passthru, pclose, pcntl_exec, popen, posix_getpid, posix_getppid, posix_getpwuid, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_uname, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate, realpath_cache_get, shell_exec, show_source, symlink, system,            
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, ldap, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, newrelic, openssl, pcre, pdo_mysql, pdo_sqlite, posix, random, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, ssh2, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           43300                                        Pass        
PHP Max Input Time                 >=30 seconds                                           -1                                           Pass        
PHP Memory Limit                   >=256M                                                 512M                                         Pass        
PHP Post Max Size                  >=2M                                                   100M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Session enabled                N/A                                                    Enabled                                      Pass        
PHP Upload Max Filesize            >=2M                                                   50M                                          Pass        
PHP Version                        >=7.4                                                  8.2.28                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                error:12000079:random number generator::Cannot open file
error:12000079:random number generator::Cannot open fileWarning     

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  8.0.40-31                                    Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8
Accept-Charset Content             N/A                                                    
Architecture                       64         bit                                         
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       31.64 MB                                               
Operating System                   Linux                                                  
Request Time                       1743766991                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body: 401 Authorization Required

401 Authorization Required
nginx
Server Software                    nginx                                                  
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Cache control enabled              No                                                     
Enable Uptime Monitoring           Yes                                                    
MainWP Dashboard Version           Latest: 5.4.0.4 | Detected: 5.4.0.4 Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return  50                                                     
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Maximum simultaneous uptime monitoring requests (Default: 10)10                                                     
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          65                                                     
Optimize data loading              Yes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              API Backups                                            
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledNo                                                     

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.1.3                                                                                                           
MainWP Bulk Settings Manager Extension5.0.2                                                  Active                                       Pass        
MainWP Code Snippets Extension     5.0.4                                                  Active                                       Pass        
MainWP Pro Reports Extension       5.0.6                                                  Active                                       Pass        

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.1.3                                                  Active                                       
Code Snippets                      3.6.8                                                  Active                                       
MainWP Child                       5.4.0.4                                                Active                                       
MainWP Dashboard                   5.4.0.4                                                Active                                       
Newsletter, SMTP, Email marketing and Subscribe forms by Brevo3.1.97                                                 Active                                       
WP 2FA - Two-factor authentication for WordPress2.8.0                                                  Active                                       

Thanks for the system report. Nothing in it stands out as an obvious issue.

If you are using the latest versions of MainWP Child (5.4.0.4) and MainWP Child Reports (2.2.3) plugins, and the issue persists please open a private Help Desk ticket so we can investigate further:

Oh, it works after all. The updates I mentioned were logged as ‘installed’ instead for some reason, while an update last night was logged correctly as ‘updated’, thereby appearing in the report as intended.

Glad to hear you’re seeing them now.

How did you install/update those plugins which are being logged as Installed in Child Reports?

If you updated them by uploading a ZIP file, then those kind of updates will be logged as “Installed” because they are technically plugin installations.

If on the other hand, they are updated by clicking the Update button in the WP Admin of a child site, or on the MainWP Dashboard, they will be logged as “Updated”.

To my knowledge, they were all installed automatically by WP Engine’s Smart Plugin Manager.

MainWP Child Reports relies on WordPress core hooks to log updates.
If another system is handling updates in a way that skips or bypasses those hooks, our plugin can’t reliably detect those as “Updates.”
Instead, they end up getting logged as “Installed.

Unfortunately, we can’t control how external systems handle plugin updates, so behavior like this is expected in those cases.

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