Hi! I’ve noticed that all 9 of my sites on Flywheel have issues creating pro reports. It generates a blank PDF with “Error reporting data” at the top of the first page. I also recall having issues connecting to Flywheel child sites, but that seems to be resolved. This is the big one though. Any thoughts?
Thanks,
Welcome to the MainWP community.
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
System Report below…
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=3.6 6.1.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1q-fips Pass
cURL Timeout >=300 seconds 40 Warning
cURL Version >=7.18.1 7.66.0 Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES ( V7.4.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 120 Pass
PHP Memory Limit >=128M 768M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.0 7.4.33 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 5.7.39-42-log Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 44.08 MB
Operating System Linux
Request Time 1670263733
Server Protocol HTTP/1.0
Server self connect Response Test O.K.
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
Cache control enabled Yes
MainWP Dashboard Version Latest: 4.3.0.1 | Detected: 4.3.0.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 47
Optimize for shared hosting or big networksNo
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron No
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.2 Deactivated Warning
Dashboard Lock 4.0.2 Actived Pass
MainWP Google Analytics Extension 4.0.4 Actived Pass
MainWP Maintenance Extension 4.1.1 Actived Pass
MainWP Page Speed Extension 4.0.2 Actived Pass
MainWP Pro Reports Extension 4.0.11 Actived Pass
MainWP Sucuri Extension 4.0.12 Deactivated Warning
MainWP Virusdie Extension 4.0.0 Actived Pass
MainWP White Label Extension 4.1.1 Actived Pass
SEOPress 1.1.0
### Plugin Version Status ###
Classic Editor 1.6.2 Active
MainWP Dashboard 4.3.0.1 Active
MainWP Page Speed Extension 4.0.2 Active
SEOPress for MainWP 1.1.0 Active
Temporary Login Without Password 1.8.1.1 Inactive
WP Mail SMTP 3.6.1 Active
Thank you for the system report.
Nothing from it stands out as an obvious issue.
Next, we would like to take a look at a system report from the Child Site. Can you please open a private Help Desk ticket so we can continue from there?
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