I am getting error: “Installation failed: Forbidden”
I have disabled system tweaks in ithemes security.
Hi Andrew,
Do you have HTTP Basic Auth set on your MainWP Dashboard site?
no, neither of the websites are using HTTP basic auth.
Hi Andrew,
Do you use some security plugin on your MainWP Dashboard site? If yes, can you try to temporarily disable it and see if that helps?
I disabled iThemes security.
Now I am getting a different error.
Installation failed: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hm, that seems as problem with the ZIP file.
Can you try to extract the archive file on your computer and repack it?
It’s an issue with like 12 plugins. You really think it could be an issue with the zip on all plugins?
In all cases that I have seen so far, it was either corrupted ZIP or some server-side problem such as inability to extract or no enough available space on the disc.
If you can try with one plugin, it would be great.
If that doesn’t help, can you please post the community system report from your MainWP Dashboard for review?
The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
after further investigation, it seems to happen when I try to install an entire plugin group. If I do 1 plugin at a time, it seems to work. …
see video (expires in 60-days): https://tutorials.dreamsitegurus.com/video/knrku1zihbze55tj0
here is my SERVER REPORT
```
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.1.6 4.1.6 Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
MainWP Buddy Extension 4.0.1 API License Active Pass
MainWP Favorites Extension 4.0.5 API License Active Pass
MainWP Google Analytics Extension 4.0.3.1 API License Active Pass
MainWP iThemes Security Extension 4.0.4 API License Active Pass
MainWP Page Speed Extension 4.0.1.1 API License Active Pass
MainWP Pro Reports Extension 4.0.4 API License Active Pass
MainWP Rocket Extension 4.0.2 API License Active Pass
MainWP Team Control 4.0.1.1 API License Active Pass
MainWP Vulnerability Checker Extension4.0.3.1 API License Active Pass
WordPress
WordPress Version >=3.6 5.7.1 Pass
WordPress Memory Limit >=64M 256M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP
PHP Version >=5.6 7.4.16 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 512M Pass
PHP Post Max Size >=2M 512M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.68.0 Pass
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.1.1f Pass
PHP Allow URL fopen YES
PHP Exif Support YES ( V7.4.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions _getppid, diskfreespace, dl, escapeshellcmd, exec, fpassthru, getmyuid, highlight_file, ini_alter, ini_alter, leak, link, listen, passthru, pcntl_exec, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_listen, socket_read, source, stream_socket_server, symlink, system, virtual,
PHP Loaded Extensions Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imap, intl, json, libxml, mbstring, memcache, memcached, msgpack, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 10.4.18-MariaDB-1:10.4.18+maria~focal-log Pass
MySQL Mode ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
Server Info
Server Software nginx/1.19.2
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/1.1
HTTPS ON
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36
Gateway Interface CGI/1.1
Memory Usage 4.8 MB
Request Time 1619017047
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 9
Use WP-Cron No
Optimize for Shared Hosting or Big NetworksNo
Automatic Daily Update Install trusted updates
Abandoned Plugins/Themes Tolerance
Maximum number of posts to return
Maximum number of pages to return
Primary Backup System Default MainWP Backups
Maximum simultaneous requests 4
Minimum delay between requests 200
Maximum simultaneous requests per ip1
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests
Minimum simultaneous install/update requests
Active Plugins
iThemes Security Pro 6.8.4 Inactive
MainWP Dashboard 4.1.6 Active
Tailored Login 1.0.46 Active
WordPress Backup & Security Plugin - BlogVault4.57 Active
```It seems that the child site is not able to process 14 installs at the same time.
Do you have some other child site on a different server to test and see if it works there?
It might be good to check with the host support if they can find in server logs which limit gets hit causing the process to fail.
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