GA4 data completely wrong

Bug
1

Hi, I connected again my sites with the updated extension to read data from GA4.

The problem is that some data are completely wrong, such as bounce rate and average engagement time.

  • This problem happens to all my connected sites.
  • I have updated mainWP and GA extension to the latest version

Problems:

  1. Bounce rate is usually 0, or something really close to 0, such as 0.2%. This is not correct.
  2. Av. eng. time is hours, instead of minutes.

Here it is an example, but as I said, the same thing happens to all my sites.

wrong
wrong788×653 27.7 KB

The same wrong stats appear in reports too, so many clients have started complaining.

Thank you

2

Hi @dichagr

Thanks for reporting this to us.

We’ve managed to reproduce the issue and are looking into it.

We will issue a fix for it in the next release of the extension.

2 Likes
3

The issue was fixed in version 4.1.3 of the Google Analytics extension released on June 14th 2023.

Thanks again for reporting it to us.

4

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