I have a child site that disconnect randomly with the error HTTP error - Connection timed out after 10000 milliseconds
Reconnecting gives me same error.
After few days I can reconnect again. But then again it disconnects again.
What is the reason for this error message? And how to fix?
Hey @alainL
Connection time out usually means that there’s a security rule on the child site that’s blocking the connection from the Dashboard.
How many times did you have to reconnect the child site, and did you have to do anything (e.g. turning off some plugins) on the child site itself to reconnect it?
And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
This is the second time it happens. I didn’t do anything special to reconnect the first time. It just worked again.
This is the system report:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=3.6 6.1.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL SSL Version >=OpenSSL/1.1.0 NSS/3.53.1 Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.18.1 7.29.0 Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A opcache_get_status,
PHP Exif Support N/A YES ( V7.4.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 300 Pass
PHP Memory Limit >=128M 256M Pass
PHP Post Max Size >=2M 64M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 64M Pass
PHP Version >=7.0 7.4.33 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.3.37-MariaDB Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 85.44 MB
Operating System Linux
Request Time 1674845556
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.2 Safari/605.1.15
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
Cache control enabled No
MainWP Dashboard Version Latest: 4.3.1 | Detected: 4.3.1 Pass
MainWP legacy backups enabled No
Maximum number of comments 50
Maximum number of pages to return 50
Maximum number of posts to return 50
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 51
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Activity Log for MainWP 2.1.0
Advanced Uptime Monitor Extension 5.2.2 Actived Pass
Dashboard Lock 4.0.2 Actived Pass
MainWP Bulk Settings Manager Extension4.0.5 Actived Pass
MainWP Clone Extension 4.0.3 Actived Pass
MainWP Code Snippets Extension 4.0.3 Actived Pass
MainWP Comments Extension 4.0.7 Actived Pass
MainWP Custom Dashboard Extension 4.1.2 Actived Pass
MainWP File Uploader Extension 4.1.1 Actived Pass
MainWP Google Analytics Extension 4.0.5 Actived Pass
MainWP Lighthouse Extension 4.0.2 Actived Pass
MainWP Maintenance Extension 4.1.2 Actived Pass
MainWP Pro Reports Extension 4.0.13 Actived Pass
MainWP Rocket Extension 4.0.5 Actived Pass
MainWP Staging Extension 4.0.4 Actived Pass
MainWP UpdraftPlus Extension 4.0.8 Actived Pass
MainWP Vulnerability Checker Extension4.1.2 Actived Pass
MainWP White Label Extension 4.1.3 Actived Pass
MainWP WooCommerce Shortcuts Extension4.1.1 Actived Pass
MainWP WooCommerce Status Extension4.0.8 Actived Pass
MainWP Wordfence Extension 4.0.9 Actived Pass
### Plugin Version Status ###
Activity Log 2.8.5 Active
Activity Log for MainWP 2.1.0 Active
MainWP Dashboard 4.3.1 Active
MainWP Key Maker 1.2 Active
UpdraftPlus - Backup/Restore 2.22.25.26 Active
Wordfence Security 7.8.2 Active
WP Crontrol 1.15.1 Active
Nothing in your system report stands out as an obvious issue.
And considering the Connection Time out is affecting only one child site, it is likely that a security rule on the child site is causing the disconnection.
If the disconnections start to reoccur, you may try following some of the following steps to see if it will help.
-
Do you use some security plugins on your child site? If yes, can you try to temporarily disable them and see if that helps?
-
Do you have any security rules present in the .htaccess file of the child site? If yes, can you try temporarily removing them and see if that helps?
-
Do you use Cloudflare or any other cloud proxy firewall? If yes, can you try to whitelist your Dashboard IP or temporarily disable it to see if that helps?
-
Do you use any kind of server-side security measures such as mod_security or server-side firewalls? If yes, can you try to temporarily disable them and see if that helps?
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