Hello,
I’m using pro report, and when configuring a report taks. The preview mode shows a perfect report with every datas.
However, when downloading the pdf, it’s not working anymore and some datas are missing.
Here two images with the differences for the plugin updates
Preview mode
PDF report :
Can someone help me ?
Hi there,
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi,
Here is the report and the php template I’ve made, which is almost the same as the default “pro-report-modern.php” → https://codepen.io/budspaces/pen/oNGypEd
### Informations serveur Obligatoire Détecté État ###
MainWP Dashboard
Version de MainWP Dashboard 4.1.11 4.1.10.3 Avertissement
MainWP Upload Directory Writable Writable Ok
Extensions MainWP
MainWP Google Analytics Extension 4.0.4 Licence API active Ok
MainWP Pro Reports Extension 4.0.7 Licence API active Ok
MainWP UpdraftPlus Extension 4.0.5 Licence API active Ok
MainWP WooCommerce Status Extension4.0.6 Licence d’API inactive Avertissement
MainWP Wordfence Extension 4.0.5 Licence API active Ok
WordPress
WordPress Version >=3.6 5.8.2 Ok
WordPress Memory Limit >=64M 640M Ok
MultiSite Disabled =true true Ok
Méthode fichier système = direct direct Ok
PHP
PHP Version >=7.0 7.4.26 Ok
PHP Safe Mode Disabled =true true Ok
PHP Max Execution Time >=30 seconds 60 Ok
PHP Max Input Time >=30 seconds 0 Ok
PHP Memory Limit >=128M 640M Ok
PCRE Backtracking Limit >=10000 1000000 Ok
PHP Upload Max Filesize >=2M 300M Ok
PHP Post Max Size >=2M 300M Ok
SSL Extension Enabled =true true Ok
SSL Warnings = empty Ok
cURL Extension Enabled =true true Ok
cURL Timeout >=300 seconds 60 Avertissement
cURL Version >=7.18.1 7.74.0 Ok
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1k Ok
PHP autorise les URLs fopen OUI
Support PHP Exif OUI ( V7.4.)
Support PHP IPTC OUI
Support PHP XML OUI
Fonctions PHP désactivées exec, passthru, pcntl_exec, popen, proc_open, shell_exec, system,
Extensions PHP chargées Core, OAuth, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, geos, gettext, gmp, hash, http, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mailparse, mbstring, mcrypt, mongodb, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, pgsql, posix, propro, raphf, session, soap, sockets, sodium, sqlite3, ssh2, standard, tidy, timezonedb, tokenizer, uploadprogress, xml, xmlreader, xmlrpc, xmlwriter, xsl, yaz, zip, zlib
MySQL
MySQL Version >=5.0 10.4.18-MariaDB-1:10.4.18+maria~stretch-log Ok
Mode MySQL IGNORE_SPACE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Encodage client MySQL utf8
Informations serveur
Logiciel du serveur Apache
Système d'exploitation Linux
Architecture 64 bit
Protocole du serveur HTTP/1.1
HTTPS OUI
Connexion automatique du serveur Réponse du corps HTTP non espérée :
Agent utilisateur Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36
Interface de passerelle CGI/1.1
Utilisation de la mémoire 45.33 MB
Temps de la requête 1641395976
Contenu accepté text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Jeu de caractère accepté pour le contenuIndisponible
Réglages MainWP
Nombre de sites enfants 17
Utiliser WP-Cron Non
Optimiser pour l’hébergement mutualisé ou les grands réseauxNon
Mise à jour quotidienne automatiqueInstall trusted updates
Tolérance d’abandon d’extension/thème365
Nombre maximal d’articles à retourner
Nombre maximal de pages à retourner
Système de sauvegarde principale MainWP UpdraftPlus Extension
Requêtes simultanées maximum 4
Délai minimum entre les requêtes 200
Requêtes simultanées maximum par IP1
Délai minimum entre les requêtes vers la même IP1000
Nombre maximum de requêtes de synchronisation simultanées
Nombre maximal de requêtes d’installation et de mise à jour simultanées
Extensions activées
MainWP Dashboard 4.1.10.3 Actif
Really Simple SSL 5.2.0 Actif
Hi,
Since you have ticket #8289 submitted where you reported this problem and provided login details, I am working on it and I will update as soon as I find the problem.
After further investigation, we found that customizations in the selected report template caused issues.
Switching back to one of the default templates or fixing problems with the custom code resolves the issue.
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