MainWP V6 -> Constant annoying popup :Feeling stuck?"

[wpexpert (Frederic)]

Hello,

Every page you go on the new MainWP v6 dashboard, I am getting the popup feeling stuck: Zight 2026-02-27 at 10.42.57 - I said thanks but came back every time I navigate the site, really annoying. How to disable it?

Thanks

[bojan (Bojan Katusic)]

Hey @wpexpert

When Thanks! is clicked, MainWP sends an AJAX request to admin-ajax.php with action=mainwp_notice_status_update and notice_id=mainwp_support_popup. If that succeeds, it stores the dismissal in wp_usermeta under wp_mainwp_notice_saved_status, and the value should include mainwp_support_popup => 1.

Please check this step by step:

1. Open the MainWP dashboard page where the popup appears.

2. Open browser DevTools (F12, or Ctrl+Shift+I on Windows/Linux, Cmd+Option+I on Mac).

3. Go to the Network tab.

4. Click Thanks! on the popup.

5. Click the admin-ajax.php request that appears.

6. In Headers or Payload/Form Data, confirm:

   • action = mainwp_notice_status_update

   • notice_id = mainwp_support_popup

7. In Response, confirm the response is exactly 1.

Also, verify the DB value for the affected user:

SELECT meta_key, meta_value
FROM wp_usermeta
WHERE user_id = YOUR_USER_ID
AND meta_key = 'wp_mainwp_notice_saved_status';

meta_value should contain mainwp_support_popup. If the network response is not 1 or the DB value is not updated, that is why the popup keeps returning.

[wpexpert (Frederic)]

Hi @bojan but too many issues and to be honest, I don’t have time right now to dive into debuging it so I reversed back to 5.4.1 and dashboard load instantly. I was on the impression that it was ready but it is not or something linked to my install but worked well for the past few years… You can close this ticket and all others.