Matomo in Pro Report pdf always misses New Visits data

SuppY · May 30, 2025, 7:09am

Hi,

We’ve been trying and checking for a while, but we’re using Pro reports with a self-hosted Matomo.
All is fine apart from the ‘New Vistis’ entry which never shows its value. We’re using the pro-report-agency.php

Any ideas?

bojan · May 30, 2025, 2:32pm

Hey @SuppY

I couldn’t reproduce this. Using pro-report-agency.php, the Matomo New Visits field contains appropriate value.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

SuppY · May 30, 2025, 7:01pm

Hi,
the funny thing is, we tried with some of the other default reports and exactly the same thing happens… Only that value does not show, the rest of the data from matomo is perfect and as expected (or doesn’t happen, depending on how you look at it ;-))

Wordpress Check Required Detected Status

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MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 512M Pass
WordPress Version >=6.2 6.8.1 Pass

PHP Required Detected Status

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cURL Timeout >=300 seconds 600 Pass
cURL Version >=7.29.0 7.61.1 Pass
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PCRE Backtracking Limit >=10000 1000000 Pass
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Server Configuration Detected Value

Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7
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Primary Backup System MainWP UpdraftPlus Extension
REST API enabled Yes
Site health monitoring enabled Yes
Wordpress Dashboard Version Latest: 5.4.0.10 | Detected: 5.4.0.10 Pass
Wordpress legacy backups enabled No
SM Core advanced automatic updates enabledNo
Theme advanced automatic updates enabledNo
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bojan · May 30, 2025, 7:31pm

Thanks for the system report. Nothing stands out as an obvious issue.

Can you check on the Pro Reports Tokens page (/wp-admin/admin.php?page=Extensions-Mainwp-Pro-Reports-Extension&tab=tokens), if perhaps you have the relevant Matomo [piwik.new.visits] token manually created?

We’ve had previous reports of a token with the same name as the default/built-in token being created manually, which renders the default token nonfunctional.

If you don’t have the Matomo token created on that page and the issue persists, please open a private Help Desk ticket so we can collect some additional information & investigate further.

Please refer to this Community thread by its URL in the ticket.

SuppY · May 31, 2025, 9:13am

Nope, no token mentioning piwik at all.

I’ll open a support ticket now