Plugin tokens stopped working

[dannygrio1234 (Danny Guimaraes)]

Hi there,

I use the same client report for 1 year now and after I set up all the tokens and layout I never had to edit anything. Last month the section where I have Plugin Update, the tokens are not populating anymore the data like previous report did.

I tried doing it again, I tried syncing everything, but nothing seems to work. All other tokens in the report works.

The way I have it on the report is as follows.

Like I said, I never touched it and always worked as it is. All other tokes in the report works and my plugin is up to date.

Plugins

[section.plugins.updated]
[plugin.name]: [plugin.old.version] to [plugin.current.version]
[/section.plugins.updated]

Theme

[section.themes.updated]
[theme.name]: [theme.old.version] to [theme.current.version]
[/section.themes.updated]

Thank you!

[bojan (Bojan Katusic)]

Hey @dannygrio1234

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

[dannygrio1234 (Danny Guimaraes)]

@bojan

r Dashboard under Info

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=3.6                                                  6.1.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1q-fips                          Pass        
cURL Timeout                       >=300 seconds                                          40                                           Warning     
cURL Version                       >=7.18.1                                               7.66.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           120                                          Pass        
PHP Max Input Time                 >=30 seconds                                           120                                          Pass        
PHP Memory Limit                   >=128M                                                 768M                                         Pass        
PHP Post Max Size                  >=2M                                                   256M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   256M                                         Pass        
PHP Version                        >=7.0                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_ENGINE_SUBSTITUTION                                   
MySQL Version                      >=5.0                                                  5.7.39-42-log                                Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       60.43 MB                                               
Operating System                   Linux                                                  
Request Time                       1676042150                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Response Test O.K.                                     
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: 4.3.1 | Detected: 4.3.1 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              5                                                      
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledNo                                                     
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledNo                                                     
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
MainWP Client Reports Extension    4.0.10                                                 Actived                                      Pass        
MainWP Custom Dashboard Extension  4.0.2                                                  Actived                                      Pass        
MainWP Google Analytics Extension  4.0.4                                                  Actived                                      Pass        
MainWP iThemes Security Extension  4.1                                                    Actived                                      Pass        
MainWP Pro Reports Extension       4.0.8                                                  Actived                                      Pass        
MainWP Virusdie Extension          4.0.0-beta5                                            Actived                                      Pass        
MainWP Vulnerability Checker Extension4.1.1                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

iThemes Security Pro               7.3.0                                                  Active                                       
MainWP Client Reports Extension    4.0.10                                                 Active                                       
MainWP Dashboard                   4.3.1                                                  Active                                       
Under Construction                 3.97                                                   Active                                       
WP Mail SMTP                       3.7.0                                                  Active                                       
WPvivid Backup Plugin              0.9.82                                                 Active                                       

[bojan (Bojan Katusic)]

Thanks for the system report.

We’ve had reports of this issue occurring with previous versions of Client Reports and we’ve addressed it in the latest version 4.0.13.

Can you please update to that version and see if that helps resolve your issue?

If your MainWP Dashboard is not showing an available update for Client Reports, it may be necessary to re-activate the Extension API as described in this article: Activate Extension(s) API - MainWP Documentation

[dannygrio1234 (Danny Guimaraes)]

@bojan

Activate Extension(s) API - MainWP Documentation

thank you very much! this fixed the issue I was having after updating the plugins and removing license. Thanks