Plugin updates are no longer showing properly

For the last couple of days all of my sites have had a plugin update available (Security by Cleantalk) but even though individual site pages show that the plugin update is available - and the main plugin update menu item shows there are updates available (it shows the number available), when I go to the plugin updates page it doesn’t show any updates available and that everything is all good.

The overview page also doesn’t show any updates either - screenshots below.

This morning another plugin update is showing as being available (Contact Form 7 on one website) and this isn’t showing up properly either.


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  1000M                                        Pass        
WordPress Version                  >=6.2                                                  6.7.2                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               7.76.1                                       Pass        
Function `tmpfile` enabled         N/A                                                    Enabled                                      Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/3.2.2                                Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           300                                          Pass        
PHP Memory Limit                   >=256M                                                 1000M                                        Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Session enabled                N/A                                                    Enabled                                      Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Version                        >=7.4                                                  8.1.31                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION               
MySQL Version                      >=5.0                                                  11.4.5-MariaDB                               Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8
Accept-Charset Content             N/A                                                    
Architecture                       64         bit                                         
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       107.12 MB                                              
Operating System                   Linux                                                  
Request Time                       1741686528                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    LiteSpeed                                              
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 4000                                                   
Cache control enabled              No                                                     
Enable Uptime Monitoring           NoIndividual uptime monitoring is running              
MainWP Dashboard Version           Latest: 5.4.0.1 | Detected: 5.4.0.1 Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of comments         50                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return  50                                                     
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip4                                                      
Maximum simultaneous sync requests 8                                                      
Maximum simultaneous uptime monitoring requests (Default: 10)10                                                     
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1500                                                   
Number of connected sites          33                                                     
Optimize data loading              No                                                     
Plugin advanced automatic updates enabledNo                                                     
Primary Backup System              MainWP WP Time Capsule Extension                       
REST API enabled                   Yes                                                    
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledNo                                                     
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledNo                                                     

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.3.1                                                  Active                                       Pass        
MainWP Atarim Extension            5.0.1                                                  Active                                       Pass        
MainWP Cache Control Extension     5.0.2                                                  Active                                       Pass        
MainWP Clone Extension             5.0                                                    Active                                       Pass        
MainWP Code Snippets Extension     5.0.4                                                  Active                                       Pass        
MainWP Comments Extension          5.0                                                    Active                                       Pass        
MainWP Cost Tracker Assistant Extension5.0.3                                                  Active                                       Pass        
MainWP Custom Dashboard Extension  5.0.1                                                  Active                                       Pass        
MainWP Database Updater Extension  5.0.5                                                  Active                                       Pass        
MainWP Domain Monitor Extension    5.1.1                                                  Active                                       Pass        
MainWP Fathom Extension            5.0.1                                                  Active                                       Pass        
MainWP Favorites Extension         5.1                                                    Active                                       Pass        
MainWP Lighthouse Extension        5.0.2                                                  Active                                       Pass        
MainWP Maintenance Extension       5.0                                                    Active                                       Pass        
MainWP Page Speed Extension        4.0.3                                                  Active                                       Pass        
MainWP Pro Reports Extension       5.0.6                                                  Active                                       Pass        
MainWP Regression Testing Extension5.0                                                    Active                                       Pass        
MainWP SSL Monitor Extension       5.1                                                    Active                                       Pass        
MainWP Sucuri Extension            5.0.2                                                  Active                                       Pass        
MainWP Time Capsule Extension      5.0.1                                                  Active                                       Pass        
MainWP Time Tracker Extension      5.0.2                                                  Active                                       Pass        
MainWP URL Extractor Extension     5.0.1                                                  Active                                       Pass        
MainWP Vulnerability Checker Extension5.0.3                                                  Active                                       Pass        
MainWP White Label Extension       5.0                                                    Active                                       Pass        
MainWP WooCommerce Status Extension5.0.4                                                  Active                                       Pass        
SEOPress                           1.4                                                                                                             
Termageddon for MainWP             2.4                                                    Active                                       Pass        
WP Rocket Integration              5.1.2                                                  Active                                       Pass        

### Plugin                         Version                                                Status                                    ###

Backup and Staging by WP Time Capsule1.22.23                                                Active                                       
CMP - Coming Soon & Maintenance Plugin4.1.13                                                 Active                                       
Custom Login Page Customizer       2.5.1                                                  Active                                       
Fatal Error Notify                 1.5.3                                                  Active                                       
Google Authenticator               0.54                                                   Active                                       
Improved Cron                      1.3.3                                                  Active                                       
MainWP Child                       5.4.0.1                                                Active                                       
MainWP Dashboard                   5.4.0.1                                                Active                                       
MainWP Page Speed Extension        4.0.3                                                  Active                                       
Passwords Evolved                  1.3.4                                                  Active                                       
Really Simple Security             9.3.2                                                  Active                                       
Security by CleanTalk              2.153                                                  Active                                       
SEOPress                           8.6.1                                                  Active                                       
SEOPress for MainWP                1.4                                                    Active                                       
SEOPress PRO                       8.6.1                                                  Active                                       
Sucuri Security - Auditing, Malware Scanner and Hardening1.9.9                                                  Active                                       
WordPress File Monitor             1.0.9                                                  Active                                       
WP-Optimize - Clean, Compress, Cache4.1.1                                                  Active                                       

In this morning’s digest email it correctly showed all of the available plugin updates.

Hey @dsbking

I cannot reproduce this issue.

Can you please try temporarily deactivating all non-MainWP plugins on the Dashboard site and see if that helps?

Caching plugins in particular are not recommended for MainWP Dashboard. Most of the content is dynamic so the caching plugins cannot offer great performance improvements, but they are known to cause issues with some MainWP functionality.

Hi,

I deactivated all non-mainwp plugins but this made no difference. I also tried downloading the 5.4 and 5.3.5.1 versions from the advanced view on the WordPress plugin page, installing both and trying again…no difference, which is really strange!

I tried deactivating the regressions test add-on as that’d been recently added, but again, no difference.

I’ve cleared the browser cache/deleted any browser data associated with the MainWP dashboard site; no difference.

So right now, nothing seems to be fixing this even installing an older version that previously didn’t have this problem. Very strange indeed.

Do you have a filter active, so not all sites are shown? I can’t see that in your screenshots.
It also looks like switching between production and staging sites, but I don’t see the Staging extension in your report.

Hi. No settings were changed from when it was working and when it stopped.

As far as I’m aware there isn’t a filter available on the main plugins update page (wp-admin/admin.php?page=UpdatesManage&tab=plugins-updates) but like I said, no settings were change.

All very strange…

Thanks for trying that @dsbking.

It is indeed strange. Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

Please refer to this Community thread by its URL in the ticket.

This morning I reverted to a backup snapshot from the beginning of this month - when everything was working - and I’m now seeing the updates as expected.

As I go through and repeat all of the updates that are now available again I’ll keep a close eye on the dashboard to see if this problem happens again.

I’ll keep you posted.

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Well, so far so good, and having updated all dashboard plugins after rolling back to a previous backup, and installing the regression test plugin, all seems to be working properly, so I have no idea what caused this to happen before.

1 Like