Since version 5 update, the pro-report-agency.php template does not render correctly.
See below and report link at https://www.wpfixit.com/wp-content/uploads/2024/03/Monthly-Care-Report.pdf
Hey @cher
Welcome to the MainWP community.
I couldn’t reproduce this issue with pro-report-agency.php or pro-report-agency-dark.php.
Have you made any customizations to the template?
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Looks like the issue corrected itself. Thank you.
1 Like
The issue came back again.
Have you made any customizations to the template?
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Thanks. Here is the report.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 1028M Pass
WordPress Version >=6.2 6.4.3 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.29.0 7.61.1 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1k Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, imap, intl, ionCube Loader, json, libxml, mailparse, mbstring, mcrypt, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, random, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=256M 1028M Pass
PHP Post Max Size >=2M 2000M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 2000M Pass
PHP Version >=7.4 8.2.16 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.6.15-MariaDB Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 8.38 MB
Operating System Linux
Request Time 1709643557
Server Protocol HTTP/2.0
Server self connect Not expected HTTP response body:
Server Software Apache
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 5.0.1 | Detected: 5.0.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 195
Optimize data loading Yes
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled No
Site health monitoring enabled No
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
MainWP Cache Control Extension 5.0 Active Pass
MainWP Custom Dashboard Extension 5.0 Active Pass
MainWP Database Updater Extension 5.0 Active Pass
MainWP Domain Monitor Extension 5.0.1 Active Pass
MainWP Favorites Extension 5.0 Active Pass
MainWP Lighthouse Extension 5.0 Active Pass
MainWP Pro Reports Extension 5.0 Active Pass
MainWP Sucuri Extension 5.0 Active Pass
MainWP UpdraftPlus Extension 5.0 Active Pass
MainWP White Label Extension 5.0 Active Pass
### Plugin Version Status ###
Gmail SMTP 1.2.3.11 Active
MainWP Dashboard 5.0.1 Active
Object Cache 4 everyone 2.2 Active
WP Mail Log 1.1.3 Inactive
Thanks for the system report.
Have you made any customizations to the template?
Is the report being rendered like this when you download the PDF?
Does it also render like this in the email attachment?
It renders like this on download. I haven’t tried email yet. Nobody’s complained about the email template so those might be working.
We have made no customizations.
Just to be sure that’s it not just an issue with the PDF viewer, can you try opening that PDF in another PDF viewer or in another browser?
And if you can also try sending yourself a test Pro Report email to check if the PDF looks good as an attachment?
I emailed the report and it still does not look correct. The pdf viewer is just opening the pdf in chrome.
See below and report link at https://www.wpfixit.com/wp-content/uploads/2024/03/Monthly-Care-Report.pdf
Thanks for checking that.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
And please refer to this Managers thread by its URL in the ticket.
Ticket created. Thanks.
1 Like
Just to provide an update on this -
We’ve identified an issue with the pro-report-agency.php template, which can manifest as incorrect rendering in rare situations.
The fix for it will be included in the next release of Pro Reports.
1 Like
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