My reports contain new/ modified users and some are incorrectly identified as ‘administrator’ users - Which alarms customers when they see the report.
Also, patch stack data seems to be missing from the reports?
Hey @slimf
Welcome to the MainWP Community!
1/
Can you please send me a screenshot of that report section?
2/
What Pro Reports template are you using?
3/
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi
### WordPress Check Required Detected ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=6.2 7.0 Pass
### PHP Required Detected ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 8.20.0 Pass
Function `tmpfile` enabled N/A Enabled Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1w Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, i360, iconv, igbinary, imagick, intl, json, libxml, litespeed, mbstring, msgpack, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, posix, random, readline, redis, session, shmop, soap, sockets, sqlite3, standard, tokenizer, xml, zip, zlib
PHP Max Execution Time >=30 seconds 600 Pass
PHP Max Input Time >=30 seconds 600 Pass
PHP Memory Limit >=256M 256M Pass
PHP Post Max Size >=2M 256M Pass
PHP Session enabled N/A Enabled Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.4 8.4.21 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 11.4.10-MariaDB-cll-lve-log Pass
### Connectivity & Authentication Detected Value ###
Force IPv4 No
HTTPS Enabled
OpenSSL signature algorithm OPENSSL_ALGO_SHA256 (Default)
Permalink structure /index.php/%year%/%monthnum%/%day%/%postname%/ Pass
Public Dashboard IP Detected Pass
Server self connect Unexpected response body. Note: This is common and usually not a problem unless WP-Cron or loopback requests are failing.Warning
Verify connection method OpenSSL (default)
Verify SSL certificate Yes
WordPress REST API reachability Reachable (HTTP 200) Pass
### Scheduler & Background Jobs Detected Value ###
Advanced automatic updates scheduleDaily at 7:00
Check for available updates Last run: 02/06/2026 11:58 am | Next run: Processing your websites.
Daily update frequency Twelve times per day
Daily update time
Reconnect sites Last run: 02/06/2026 11:31 am | Next run: 02/06/2026 12:30 pm
Uptime monitoring schedule Last run: 21/04/2026 7:20 am | Next run: 02/06/2026 11:59 am
Use WP Cron Yes
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface
Memory Usage 13.58 MB
Operating System Linux
Request Time 1780365541
Server Protocol HTTP/1.1
Server Software LiteSpeed
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/148.0.0.0 Safari/537.36 Edg/148.0.0.0
### MainWP Overview Detected Value ###
MainWP Dashboard Version Latest: 6.1 | Detected: 6.1 Pass
MainWP REST API enabled No Warning
MainWP upload directory Writable Pass
Number of connected sites 31
### MainWP General Settings Detected Value ###
Abandoned plugins/themes tolerance 365 days
Advanced automatic updates delay 1 day
After updates HTTP response check Yes
After updates HTTP response method HEAD
Archive format tar.gz
Auto detect maximum file descriptors on child sitesNo
Automatic updates day Every day
Automatic updates frequency Daily
Automatic updates time 7:00
Backup before update No
Backup to external sources Yes
Backups kept on server 1
Dashboard widgets shown 19 visible
Date format d/m/Y
Disable update confirmations No
Execute backup tasks in chunks No
Full backup tolerance before update7 days
Hide Update Everything Yes
Load files in memory before zippingNo
MainWP legacy backups enabled No
Maximum file descriptors fallback value150
Plugin advanced automatic updates Install Trusted Updates
Primary backup system Native backups
Send email when backup fails No
Send email when backup starts No
Show language updates No
Sidebar position Right
Theme advanced automatic updates Disabled
Time format g:i a
Timezone +10:00
Translation advanced automatic updatesDisabled
WP Core advanced automatic updates Install Trusted Updates
### MainWP Advanced Settings Detected Value ###
Browser cache expiration time 10 minutes
Force IPv4 No
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per IP4
Maximum simultaneous sync requests 8
Maximum simultaneous uptime monitoring requests10
Minimum delay between requests 200 ms
Minimum delay between requests to the same IP1000 ms
OpenSSL signature algorithm OPENSSL_ALGO_SHA256 (Default)
Optimize data loading Yes
Selected data to sync 20 of 20 enabled
Sites processed per sync batch 10
Sync batch sleep interval 5 seconds
Verify connection method OpenSSL (default)
Verify SSL certificate Yes
### MainWP Monitoring Settings Detected Value ###
Down confirmation check Enabled
Enable site health monitoring Yes
Enable uptime monitoring Yes
Interval 1h
Keyword monitoring value Not configured
Method HEAD
Monitor type HTTP(s)
Monitoring data retention 180 days
Site Health threshold Should be improved
Timeout 60s
Up HTTP codes 200,201,202,203,204,205,206
### MainWP Email Settings Detected Value ###
After Updates HTTP Check Email Enabled | 1 recipient(s) | Subject set | Heading set
Daily Digest Email Enabled | 1 recipient(s) | Subject set | Heading set
Extension License Deactivation Notification EmailEnabled | 1 recipient(s) | Subject set | Heading set
Patchstack Notification Email Enabled | 1 recipient(s) | Subject set | Heading set
Site Health Monitoring Email Enabled | 1 recipient(s) | Subject set | Heading set
Uptime Monitoring Email Enabled | 1 recipient(s) | Subject set | Heading set
### MainWP Cost Tracker Settings Detected Value ###
Currency AUD
Currency position left
Decimal separator .
Decimals 2
Payment methods 0 configured
Product categories 5 configured
Thousand separator ,
### MainWP Network Activity SettingsDetected Value ###
Automatically archive logs No
Child-site Network Activity retention7 days
Data retention period Three years
Disabled change-log event types 7
Disabled child-site event types 0
Disabled dashboard event types 0
Enable Network Activity logging Yes
### MainWP API Backups Settings Detected Value ###
Akamai (Linode) Disabled
Cloudways Disabled
cPanel (WP Toolkit) Disabled
DigitalOcean Disabled
GridPane Disabled
Kinsta Disabled
Plesk Disabled
Vultr Disabled
### MainWP Tools Settings Detected Value ###
Chatbase Yes
Current MainWP theme default-dark
Guided tours Yes
Guided video No
### Debug & Logs Detected Value ###
PHP error_log path Configured
PHP error_log readable Yes
PHP log_errors Yes
WP_DEBUG No
WP_DEBUG_DISPLAY Yes
WP_DEBUG_LOG No
### Potential Conflicts Detected Value ###
Caching / performance plugins Redis Object Cache
Drop-ins / object cache object-cache.php
Maintenance mode indicators None detected
Security / access-control plugins Wordfence Security
### Extensions Version License ###
Dashboard Lock 5.1 Active Pass
MainWP Database Updater Extension 5.1.1 Active Pass
MainWP Patchstack Integration 6.0.2 Active Pass
MainWP Pro Reports Extension 5.1.5 Active Pass
MainWP White Label Extension 5.0.3 Active Pass
MainWP WooCommerce Status Extension5.0.5 Active Pass
Wordfence Integration 5.1.3 Active Pass
### Plugin Version ###
MainWP Dashboard 6.1 Active
Redis Object Cache 2.8.0 Active
Wordfence Security 8.2.2 Active
WP Mail SMTP 4.8.0 Active
The report template is pro-report-agency.php
Thanks for the system report and the additional details.
Nothing stands out as an obvious issue and I was unable to reproduce this.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
Please refer to this Community thread by its URL in the ticket.