Problem with MainWP Child Reports (no send)

Olivier · May 2, 2021, 10:21am

Hi
I installed the “Client Reports” extension but the emails did not go on the first of the month.

1- Can you help me?
2- Can I force them to leave and how?

I have see this topic, but no solution for me.

Thank you

Olivier


### Server Info                    Required                                               Detected                                     État     ###

MainWP Dashboard                   
Version de MainWP Dashboard        4.1.6                                                  4.1.6                                        Ok          
MainWP Upload Directory            Writable                                               Writable                                     Ok          
Extensions MainWP                  
Advanced Uptime Monitor Extension  5.1.1                                                  API License Active                           Ok          
MainWP Branding Extension          4.0.2.1                                                API License Active                           Ok          
MainWP Client Reports Extension    4.0.7                                                  API License Active                           Ok          
MainWP Google Analytics Extension  4.0.3.1                                                API License Active                           Ok          
MainWP Maintenance Extension       4.0.2.1                                                API License Active                           Ok          
MainWP Page Speed Extension        4.0.1.1                                                API License Active                           Ok          
MainWP Rocket Extension            4.0.2                                                  API License Active                           Ok          
MainWP Time Capsule Extension      4.0.1.1                                                API License Active                           Ok          
WordPress                          
WordPress Version                  >=3.6                                                  5.7.1                                        Ok          
WordPress Memory Limit             >=64M                                                  512M                                         Ok          
MultiSite Disabled                 =true                                                  true                                         Ok          
Méthode fichier système            = direct                                               direct                                       Ok          
PHP                                
PHP Version                        >=5.6                                                  7.4.18                                       Ok          
PHP Safe Mode Disabled             =true                                                  true                                         Ok          
PHP Max Execution Time             >=30 seconds                                           30                                           Ok          
PHP Max Input Time                 >=30 seconds                                           60                                           Ok          
PHP Memory Limit                   >=128M                                                 512M                                         Ok          
PCRE Backtracking Limit            >=10000                                                1000000                                      Ok          
PHP Upload Max Filesize            >=2M                                                   100M                                         Ok          
PHP Post Max Size                  >=2M                                                   100M                                         Ok          
SSL Extension Enabled              =true                                                  true                                         Ok          
SSL Warnings                       = empty                                                                                             Ok          
cURL Extension Enabled             =true                                                  true                                         Ok          
cURL Timeout                       >=300 seconds                                          60                                           Avertissement
cURL Version                       >=7.18.1                                               7.64.0                                       Ok          
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.1.1d                               Ok          
PHP autorise les URLs fopen        OUI                                                    
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Support PHP IPTC                   OUI                                                    
Support PHP XML                    OUI                                                    
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MySQL                              
MySQL Version                      >=5.0                                                  10.3.27-MariaDB-0+deb10u1                    Ok          
Mode MySQL                         ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Encodage client MySQL              utf8mb4                                                
Server Info                        
Logiciel du serveur                nginx/1.14.2                                           
Système d'exploitation             Linux                                                  
Architecture                       64		 bit                                               
Protocole du serveur               HTTP/2.0                                               
HTTPS                              OUI                                                    
Connexion automatique du serveur   Réponse du corps HTTP non espérée : ERROR 401 - Unauthorized!
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Utilisation de la mémoire          14.09 MB                                               
Temps de la requête                1619950807                                             
Contenu accepté                    text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Jeu de caractère accepté pour le contenuIndisponible                                           
Réglages MainWP                    
Nombre de sites enfants            35                                                     
Utiliser WP-Cron                   Oui                                                    
Optimiser pour l’hébergement mutualisé ou les grands réseauxOui                                                    
Mise à jour quotidienne automatiqueInstall trusted updates                                
Tolérance d’abandon d’extension/thème365                                                    
Nombre maximal d’articles à retourner                                                       
Nombre maximal de pages à retourner                                                       
Système de sauvegarde principale   MainWP WP Time Capsule Extension                       
Requêtes simultanées maximum       4                                                      
Délai minimum entre les requêtes   200                                                    
Requêtes simultanées maximum par IP1                                                      
Délai minimum entre les requêtes vers la même IP1000                                                   
Nombre maximum de requêtes de synchronisation simultanées                                                       
Requêtes maximum d’installation/mise à jour simultanées                                                       
Extensions activées                
Backup and Staging by WP Time Capsule1.22.1                                                 Actif                                        
MainWP Dashboard                   4.1.6                                                  Actif                                        
MainWP Time Capsule Extension      4.0.1.1                                                Actif                                        
SecuPress Pro — WordPress Security 2.0.3                                                  Actif

bogdan · May 3, 2021, 6:15pm

Hi Olivier,

last week we released the MainWP Client Reports Extension 4.0.8. Can you please update your extension and see if the new version works better for you?

Regarding the missed scheduled, the simplest way to handle this is to do the following:

Locate the report
Edit it and switch to one-time report
Select April date-range
Preview and if all good, Send report

Olivier · May 4, 2021, 6:01am

Hi Bogdan

Thank you. I have the 4.0.7 but if i click on “Check for updates now” nothing appears, I can update if I download the plugin directly ?

To send one time the report it’s OK, thank you.

bogdan · May 4, 2021, 7:03pm

Hi Olivier,

Please try to reinstall the extension to make sure 4.0.8 is installed.

Olivier · May 4, 2021, 10:13pm

Hi Bogdan,

OK but i don’t loose the configuration about the sites?

Olivier · May 5, 2021, 9:24am

Hi
I have installed the new version 4.0.8
I come back the next month if ^^

Have a good day

bogdan · May 5, 2021, 5:05pm

Thanks, let us know how it goes.

But if you want, you can set one daily or weekly test report so you can see how it goes with that. If the test report runs normally, monthly will probably run successfully too.

Olivier · May 5, 2021, 5:16pm

OK Thanks Bogdan

system · June 4, 2021, 5:17pm

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