Question about automated E-mails (vulnerability checker)

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1

Hi @bojan

I would like to know if it’s normal to not receive any automated e-mails about the vulnerability checker.

I have some sites with alerts, but I never received an email for vulnerabilities. But I well receive e-mails : Daily Digest, Domain Monitor, etc…

Thanks

2

Hey @nicolas

Are the Schedule automatic checks and Send email notifications options enabled in the Vulnerability Checker settings (wp-admin/admin.php?page=Extensions-Mainwp-Vulnerability-Checker-Extension)?

Vulnerability Checker emails are sent after a scheduled automatic-check cycle finishes. They are not triggered immediately when a vulnerability is detected during a manual check or site sync.

The email uses the recipient(s) configured for Daily Digest Email under MainWP Dashboard → Settings → Email Settings.

If no recipient has been saved there, it uses the WordPress Administration Email Address.

3

Hi @bojan

Yes, the Schedule automatic checks and Send email notifications options are enabled.

And I already receive the enabled Daily Digest Email to the saved email address. That’s why I don’t understand the problem.

Scheduled automatic vulnerability check :

Last execution: August 3 aat 3:20pm

Next execution: August 10 at 3:20pm

4

The Vulnerability Checker sends an email after the scheduled check cycle finishes, but only when at least one site has a detected, non-ignored vulnerability. It does not send an email when all results are clear.

You mentioned that some sites have alerts. Do those sites show a Last check date corresponding to the August 3 automatic check, and were the vulnerabilities still detected after that check?

Please also check the spam/quarantine folders for an email with the subject MainWP - Vulnerability check.

5

I have for example 13 sites which show needed update of WordPress (regarding the last known critical vulnerability).

All these sites show a last check on August 3 at 8:38pm. Yes, this vulnerability is still detected on these sites.

I do not have any Spam email from my MainWP server.

6

@nicolas

Thanks for confirming.

The notifications should have been sent out in that case.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

Please refer to this Community thread by its URL in the ticket.