Report generated with missing data for one website

Hello,

I am experiencing an issue with the WP Pro Reports plugin on one specific website.

The reports are being generated, and the number of rows appears to be correct, however the actual data values are missing. For example, in the Plugin Updates section, the report shows the correct number of rows, but the plugin name and version fields are empty. Other sections show similar behavior — rows are present, but values are not populated.

Important details:

  • This issue occurs only on one website

  • The same WP Pro Reports configuration works correctly on other websites

  • The affected report generates without errors, but the data fields are blank

  • Rows and structure are displayed correctly

Could you please advise what might cause this issue or what I should check on the affected site?

Thank you for your support.

Hey @Klaudia

Welcome to the MainWP community!

1/

Are you seeing empty value fields or perhaps token values e.g. [plugin.installed.date]?

2/

Is the report set to go out for specific sites, or for Tags or Clients?

3/

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi @bojan

I’m sending answers to your questions:

  1. I’m seeing empty value fields like this:

  2. It’s set to go for specific sites.

  3. I’m sending you copied report:


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=6.2                                                  6.9                                          Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               7.81.0                                       Pass        
Function `tmpfile` enabled         N/A                                                    Enabled                                      Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/3.0.2                                Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    opcache_get_status,                                      
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, random, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           600                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=256M                                                 1024M                                        Pass        
PHP Post Max Size                  >=2M                                                   256M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Session enabled                N/A                                                    Enabled                                      Pass        
PHP Upload Max Filesize            >=2M                                                   256M                                         Pass        
PHP Version                        >=7.4                                                  8.2.30                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  10.6.22-MariaDB-0ubuntu0.22.04.1             Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64         bit                                         
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       72.9 MB                                                
Operating System                   Linux                                                  
Request Time                       1768225308                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/143.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Cache control enabled              No                                                     
Enable Uptime Monitoring           Yes                                                    
MainWP Dashboard Version           Latest: 5.4.1 | Detected: 5.4.1 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Maximum simultaneous uptime monitoring requests (Default: 10)10                                                     
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          8                                                      
Optimize data loading              No                                                     
Plugin advanced automatic updates enabledNo                                                     
Primary Backup System              MainWP UpdraftPlus Extension                           
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledNo                                                     
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledNo                                                     

### Extensions                     Version                                                License                                      Status   ###

MainWP Advanced Uptime Monitor Integration5.3.3                                                  Active                                       Pass        
MainWP Domain Monitor Extension    5.1.3                                                  Active                                       Pass        
MainWP Lighthouse Extension        5.1.2                                                  Active                                       Pass        
MainWP Pro Reports Extension       5.0.10                                                 Active                                       Pass        
MainWP SSL Monitor Extension       5.1.3                                                  Active                                       Pass        
MainWP Staging Extension           5.1                                                    Active                                       Pass        
MainWP Sucuri Extension            5.0.3                                                  Active                                       Pass        
MainWP UpdraftPlus Extension       5.0.2                                                  Active                                       Pass        
MainWP White Label Extension       5.0.1                                                  Active                                       Pass        
Wordfence Integration              5.1                                                    Active                                       Pass        
WP Rocket Integration              5.1.6                                                  Active                                       Pass        

### Plugin                         Version                                                Status                                    ###

Akismet Anti-spam: Spam Protection 5.6                                                    Inactive                                     
Cloudflare                         4.14.2                                                 Active                                       
Hello Dolly                        1.7.2                                                  Inactive                                     
MainWP Dashboard                   5.4.1                                                  Active                                       
Post SMTP                          3.7.0                                                  Active                                       
UpdraftPlus - Backup/Restore       1.25.9                                                 Active                                       

Thanks for the system report and the screenshot.

Nothing stands out as an obvious issue in the system report.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

Please refer to this Community thread by its URL in the ticket.