We have reports that are scheduled to deliver to clients on a monthly interval. This was functioning properly for a significant amount of time, but recently we have had complaints that clients are not receiving them. When I reviewed, it appears that they stopped sending automatically last July. This correlates with the time period where we moved away from WpRocket and began utilizing Litespeed Cache. I have also verified that the sites that are not using Litespeed Cache have continued to the send, but all sites that have it installed have failed. I only have the basic preset for Litespeed Cache enabled on our sites. Does anyone have any insights as to how I can correct this? Thanks!
Hey @sieverscreative
Just to verify - the caching plugin change was done only on Child sites, and you’re not using any caching plugins on the MainWP Dashboard?
And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi Bojan. Thank you for your help with this. We do not have any caching software installed on the MainWP dashboard itself. The caching software Litespeed Cache is only installed on the child sites.
WordPress Check Required Detected Status
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=6.2 6.8.3 Pass
PHP Required Detected Status
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 8.16.0 Pass
Function `tmpfile` enabled N/A Enabled Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1w Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imap, intl, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, redis, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 6000 Pass
PHP Memory Limit >=256M 1024M Pass
PHP Post Max Size >=2M 128M Pass
PHP Safe Mode Disabled =true true Pass
PHP Session enabled N/A Enabled Pass
PHP Upload Max Filesize >=2M 122M Pass
PHP Version >=7.4 8.1.33 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
MySQL Required Detected Status
MySQL Client Encoding N/A utf8mb4
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.3.39-MariaDB Pass
Server Configuration Detected Value
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface
HTTPS ON
Memory Usage 69.45 MB
Operating System Linux
Request Time 1760975878
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software LiteSpeed
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36
MainWP Dashboard Settings Detected Value
Abandoned plugins/themes tolerance 365
Cache control enabled Yes
Enable Uptime Monitoring Yes
MainWP Dashboard Version Latest: 5.4.0.23 | Detected: 5.4.0.23 Pass
MainWP legacy backups enabled No
Maximum number of pages to return 70
Maximum number of posts to return 50
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Maximum simultaneous uptime monitoring requests (Default: 10)10
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 244
Optimize data loading No
Plugin advanced automatic updates enabledYes
Primary Backup System API Backups
REST API enabled No
Site health monitoring enabled No
Theme advanced automatic updates enabledYes
Use WP Cron No
WP Core advanced automatic updates enabledYes
Extensions Version License Status
MainWP Database Updater Extension 5.0.7 Active Pass
MainWP Google Analytics Extension 5.0.1 Active Pass
MainWP iThemes Security Extension 5.0.1 Active Pass
MainWP Pro Reports Extension 5.0.10 Active Pass
MainWP White Label Extension 5.0.1 Active Pass
Plugin Version Status
Classic Editor 1.6.7 Active
Gravity SMTP 2.0.0 Active
MainWP Dashboard 5.4.0.23 Active
SameSite 2.1 Active
Solid Security Pro 8.6.0 Active
Thanks, @sieverscreative.
We’re not aware of any connection between caching plugins on child sites and scheduled Pro Reports failing to send.
Nothing stands out in the system report either as an obvious issue.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
Please refer to this Community thread by its URL in the ticket.
Thank you. I have submitted the ticket.
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