Can anyone provide further information on why the Sucuri extension returns the error “Unable to properly scan your site. Timeout reached. System Error” under Website Malware & Security when scanning sites from MainWP? All of my sites do not have Sucuri blocked.
Hey @Michael
Welcome to the MainWP community.
Can you try scanning some of your sites using Sucuri’s web scanner: https://sitecheck.sucuri.net/
And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Thanks for your reply. Scanning from https://sitecheck.sucuri.net/ returns the same error. A copy of my system report is below.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=6.2 6.8.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.29.0 8.11.0 Pass
Function `tmpfile` enabled N/A Enabled Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1w Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A exec, passthru, shell_exec, show_source, system,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmagick, gmp, hash, iconv, igbinary, imap, intl, ionCube Loader, json, libxml, litespeed, mbstring, mcrypt, memcached, monarxprotect, msgpack, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, random, readline, redis, session, shmop, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 120 Pass
PHP Memory Limit >=256M 2G Pass
PHP Post Max Size >=2M 128M Pass
PHP Safe Mode Disabled =true true Pass
PHP Session enabled N/A Enabled Pass
PHP Upload Max Filesize >=2M 128M Pass
PHP Version >=7.4 8.2.27 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NOT SET
MySQL Version >=5.0 10.6.19-MariaDB Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface
HTTPS ON
Memory Usage 9.53 MB
Operating System Linux
Request Time 1749959433
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software LiteSpeed
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36 Edg/137.0.0.0
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Cache control enabled No
Enable Uptime Monitoring Yes
MainWP Dashboard Version Latest: 5.4.0.12 | Detected: 5.4.0.12 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Maximum simultaneous uptime monitoring requests (Default: 10)10
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 2
Optimize data loading No
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled Yes
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron No
WP Core advanced automatic updates enabledYes
### Extensions Version Licence Status ###
AAM Extension for MainWP 1.0.0 Inactive Warning
Advanced Uptime Monitor Extension 5.3.2 Active Pass
Dashboard Lock 5.0.3 Active Pass
MainWP Cost Tracker Assistant Extension5.0.6 Active Pass
MainWP Custom Dashboard Extension 5.0.1 Active Pass
MainWP Jetpack Protect Extension 5.0.4 Active Pass
MainWP Post SMTP Extension 1.0.3
MainWP Sucuri Extension 5.0.2 Active Pass
MainWP Time Tracker Extension 5.1.1 Active Pass
MainWP Vulnerability Checker Extension5.0.3 Active Pass
WP Activity Log 5.4.1
### Plugin Version Status ###
AAM Extension for MainWP 1.0.0 Active
MainWP Dashboard 5.4.0.12 Active
MainWP Post SMTP Extension 1.0.3 Active
Post SMTP 3.3.0 Active
Security Ninja for MainWP 2.0.11 Active
WP 2FA - Two-factor authentication for WordPress2.8.0 Active
WP Activity Log 5.4.1 Active
WP-Optimize - Clean, Compress, Cache4.2.2 Active
Thanks for the update.
Since the Sucuri web scanner returns the same error, the issue is not related to the MainWP Sucuri add-on.
I’d suggest reaching out to Sucuri’s support and have them look into the issue further.