Site Test Connection Passes but will not add to the dashboard.
I attempted to submit a support ticket 3 times, but the support ticket would never create so I will attempt to obtain support here in the community, if someone can please provide assistance.
Hi,
Can you check this help document:
and see if that helps?
Can you try to disable the Verify SSL Cert option and see if that helps?
MainWP Child Plugin not detected! Please make sure that the MainWP Child plugin is installed and activated on the child site. For additional help, contact the MainWP Support.
But MainWP Child is activated. See attached Screenshot.
It appears your trying to make your MainWP Dashboard also a Child of the Dashboard. While this generally works fine, there can be some issues. Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard, then just paste it in a reply here.
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.1.6 4.1.6 Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
No installed extensions
WordPress
WordPress Version >=3.6 5.7.1 Pass
WordPress Memory Limit >=64M 40M Warning
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP
PHP Version >=5.6 7.4.16 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 64M Pass
PHP Post Max Size >=2M 64M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.76.0 Pass
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.1.1k Pass
PHP Allow URL fopen YES
PHP Exif Support YES ( V7.4.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions exec, passthru, shell_exec, system,
PHP Loaded Extensions Core, PDO, Phar, Reflection, SPL, SimpleXML, cgi-fcgi, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, intl, json, libxml, mbstring, memcache, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, soap, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 10.3.28-MariaDB Pass
MySQL Mode NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
Server Info
Server Software Apache
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/2.0
HTTPS ON
Server self connect The HTTP response test get an error "cURL error 60: SSL: no alternative certificate subject name matches target host name 'admin.aboveall.media'"Not expected HTTP response body:
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.0.3 Safari/605.1.15
Gateway Interface CGI/1.1
Memory Usage 42.59 MB
Request Time 1618867743
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 28
Use WP-Cron No
Optimize for Shared Hosting or Big NetworksNo
Automatic Daily Update Install trusted updates
Abandoned Plugins/Themes Tolerance
Maximum number of posts to return 50
Maximum number of pages to return
Primary Backup System Default MainWP Backups
Maximum simultaneous requests 4
Minimum delay between requests 200
Maximum simultaneous requests per ip1
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests
Minimum simultaneous install/update requests
Active Plugins
Classic Editor 1.6 Inactive
iThemes Security Pro 6.8.3 Inactive
MainWP Child 4.1.6.1 Active
MainWP Dashboard 4.1.6 Active
UpdraftPlus - Backup/Restore 2.16.53.25 Active
This is the part that seems to be causing the issue, If you google the main part of the error message, “cURL error 60: SSL: no alternative certificate subject name matches target host name” you’ll see this can be caused by a few different things from caching to hosting errors.
Can you try selecting disable the SSL Certificate verification in the SSL Version field when adding a site and see if that helps?
Thanks Dennis. I have tried this, but it has not helped. I still get the same error:
MainWP Child Plugin not detected! Please make sure that the MainWP Child plugin is installed and activated on the child site.
But the Child is activated.
You are getting that message because your site is not being allowed to “talk” to itself due to that error.
In other words, your Dashboard can’t “see” itself and therefore determines the child plugin is not activated.
There is not really anything we can do from this end. As stated above, I recommend searching the main part of the error message, “cURL error 60: SSL: no alternative certificate subject name matches target host name” you’ll see a few different things that can cause this, from caching to hosting errors and see if you can track it down to the cause from there.
1 Like
I fixed it. Because our primary domain server host.aboveall.media was on one IP and the MainWP WordPress site admin.aboveall.media was setup on another IP, I think there was just too much confusion in DNS to make the connection. I may have been able to use a Wildcard SSL certificate, but instead I just changed the IP of the MainWP site to a shared IP with the primary domain host server and then reset the Auto SSL certificate in cPanel.
The Child then loaded right up into the Dashboard just fine.
Thanks for you help, it prompted me to think of trying this before running down the Google road of hunting a needle in a haystack.
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.