Hi,
I’m having some difficulties connecting my Google Analytics account to MainWP.
When I log in, my account is always listed as “Disconnected”.
The API is enabled and all information looks accurate.
What can I do to fix this?
Hey @WebUser
Have you tried following the steps from this help document? Create Google Analytics Client ID and Client Secret - MainWP Documentation
If so, did you encounter any issues or error messages on any of the steps?
And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi Bojan,
I tried following those steps again but it is still giving me an error.
The issue is that when you get to the very end of the guide, my account is still being listed as disconnected.
Here is that information you requested:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=3.6 6.0.3 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1q Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.85.0 Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES ( V7.3.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, ionCube Loader, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 300 Pass
PHP Memory Limit >=128M 512M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.0 7.3.33 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8mb4
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.3.36-MariaDB-cll-lve Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface
HTTPS ON
Memory Usage 18.62 MB
Operating System Linux
Request Time 1666588460
Server Protocol HTTP/1.1
Server self connect Response Test O.K.
Server Software LiteSpeed
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
Cache control enabled No
MainWP Dashboard Version Latest: 4.2.7.1 | Detected: 4.2.6 Warning
MainWP legacy backups enabled No
Maximum number of comments 50
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 22
Optimize for shared hosting or big networksNo
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron No
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.2 Actived Pass
Boilerplate Extension 4.1 Actived Pass
MainWP Article Uploader Extension 4.0.1.1 Actived Pass
MainWP BackWPup Extension 4.0.5 Actived Pass
MainWP Bulk Settings Manager Extension4.0.4 Actived Pass
MainWP Clean and Lock Extension 4.0.1.2 Actived Pass
MainWP Clone Extension 4.0.2 Actived Pass
MainWP Code Snippets Extension 4.0.1 Actived Pass
MainWP Comments Extension 4.0.6 Actived Pass
MainWP Custom Dashboard Extension 4.1.1 Actived Pass
MainWP Custom Post Type 4.0.3 Actived Pass
MainWP Domain Monitor Extension 4.0.1 Actived Pass
MainWP Favorites Extension 4.0.10 Actived Pass
MainWP File Uploader Extension 4.1 Actived Pass
MainWP Google Analytics Extension 4.0.4 Actived Pass
MainWP iThemes Security Extension 4.1.1 Actived Pass
MainWP Lighthouse Extension 4.0.2 Actived Pass
MainWP Maintenance Extension 4.1.1 Actived Pass
MainWP Matomo Extension 4.0.4 Actived Pass
MainWP Page Speed Extension 4.0.2 Actived Pass
MainWP Post Dripper Extension 4.0.4 Actived Pass
MainWP Post Plus Extension 4.0.3 Actived Pass
MainWP Rocket Extension 4.0.3 Actived Pass
MainWP Staging Extension 4.0.3 Actived Pass
MainWP Sucuri Extension 4.0.11 Actived Pass
MainWP Team Control 4.0.2 Actived Pass
MainWP Time Capsule Extension 4.0.3 Actived Pass
MainWP URL Extractor Extension 4.0.2 Actived Pass
MainWP Virusdie Extension 4.0.0 Actived Pass
MainWP Vulnerability Checker Extension4.1.2 Actived Pass
MainWP White Label Extension 4.1.1 Actived Pass
MainWP WooCommerce Shortcuts Extension4.1.1 Actived Pass
MainWP WooCommerce Status Extension4.0.8 Actived Pass
MainWP Wordfence Extension 4.0.6 Actived Pass
MainWP WordPress SEO Extension 4.0.2 Actived Pass
MainWP WP Compress Extension 4.0.1 Actived Pass
### Plugin Version Status ###
Classic Editor 1.6.2 Active
Divi Supreme Pro 4.8.65 Active
Loginizer 1.7.2 Active
MainWP Dashboard 4.2.6 Active
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder2.4.1 Active
Yoast SEO 19.3 Active
Thank you!
Thank you for the update.
Other than the fact that the account is listed as disconnected, did you notice any other warning or error messages during the previous steps?
Also, your MainWP Dashboard is out of date. So please update it to the latest version 4.2.7.1 just so we can rule that out as a possible issue.
And after that, can you please temporarily disable all other plugins and extensions except for MainWP Dashboard and Google Analytics extension, and try one more time?
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