@David_Lynn I’m pretty sure that folder is on your server. Such as /home/cPANEL ACCOUNT NAME HERE/b2472/ etc.
When you log into cPanel > Filemanager what does the folder say at the very top on the left hand side? is it “/hermes/bosnaweb08a/”
P.S. DM’s have been unlocked for Users with lvl 0, so you should be able to DM now as well.