Hi,
I don’t know if anyone has encountered this problem. I have looked through the forum and found nothing similar.
When I try and install a plugin or plugin update to my child sites I get the following error: Installation failed(Not Found)
I’m at a loss. I have deactivated all plugins etc. still the problem persists.
Help!
Hi @nuno,
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi Bogdan, here it is.
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.0.7.2 4.0.7.2 Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
Advanced Uptime Monitor Extension 5.0 Inactive Warning
MainWP Branding Extension 4.0 Inactive Warning
MainWP Buddy Extension 4.0 Inactive Warning
MainWP Favorites Extension 4.0.2 Inactive Warning
MainWP File Uploader Extension 4.0 Inactive Warning
MainWP Google Analytics Extension 4.0.3 Inactive Warning
MainWP iThemes Security Extension 4.0.2 Inactive Warning
MainWP Maintenance Extension 4.0.1 Inactive Warning
MainWP Rocket Extension 4.0.1 Inactive Warning
MainWP Sucuri Extension 4.0.5 Inactive Warning
MainWP Team Control 4.0.1 Inactive Warning
MainWP UpdraftPlus Extension 4.0.1 Inactive Warning
MainWP Vulnerability Checker Extension4.0.3 Inactive Warning
MainWP WooCommerce Status Extension4.0.1 Inactive Warning
WordPress
WordPress Version >=3.6 5.4.1 Pass
WordPress Memory Limit >=64M 256M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP
PHP Version >=5.6 7.3.17-1+0~20200419.57+debian9~1.gbp0fda17 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 180 Pass
PHP Max Input Time >=30 seconds -1 Pass
PHP Memory Limit >=128M 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 150M Pass
PHP Post Max Size >=2M 150M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.52.1 Pass
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.0.2u Pass
PHP Allow URL fopen YES
PHP Exif Support YES ( V7.3.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions No functions disabled.
PHP Loaded Extensions Core, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apc, apcu, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, interbase, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, recode, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 5.7.24-log Pass
MySQL Mode NOT SET
MySQL Client Encoding utf8
Server Info
Server Software Apache
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/1.0
HTTPS ON - on
Server self connect Response Test O.K.
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36
Gateway Interface CGI/1.1
Memory Usage 47.59 MB
Request Time 1589780235
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 15
Use WP-Cron Yes
Optimize for Shared Hosting or Big NetworksNo
Automatic Daily Update Install trusted updates
Abandoned Plugins/Themes Tolerance 365
Maximum number of posts to return
Maximum number of pages to return
Primary Backup System Default MainWP Backups
Maximum simultaneous requests 4
Minimum delay between requests 200
Maximum simultaneous requests per ip1
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests
Minimum simultaneous install/update requests
Active Plugins
Branda Pro 3.3.1 Active
iThemes Security Pro 6.5.5 Active
MainWP Dashboard 4.0.7.2 Active
UpdraftPlus - Backup/Restore 2.16.23.24 Active
WordPress Users & WooCommerce Customers Import Export(BASIC)1.4.1 Active
Thanks. Are you able to duplicate this problem if you deactivate the iThemes Security Pro plugin on your MainWP Dashboard site?
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