Hi y’all,
I have several issues when I do updates. I have no problems syncing the sites.
On about 5 sites I get the red X (and the text you see in the image below) every time I update plugins.
Often the update does not complete and the popup box never closes.
I have checked the security rules, firewalls, and “all the things”, but no joy.
BTW, all of these sites are hosted by the same company, albeit several different accounts.
Any help would be appreciated, this is driving me nuts.
Thanks
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi Bojan,
Here it is:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=3.6 6.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1p Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.71.0 Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A exec, passthru, shell_exec, show_source, system,
PHP Exif Support N/A YES ( V7.4.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, session, shmop, soap, sockets, sqlite3, standard, timezonedb, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 300 Pass
PHP Memory Limit >=128M 512M Pass
PHP Post Max Size >=2M 512M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 512M Pass
PHP Version >=7.0 7.4.32 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key lengthWarning
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.3.36-MariaDB-cll-lve Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface
HTTPS ON
Memory Usage 67.84 MB
Operating System Linux
Request Time 1667413936
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software LiteSpeed
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 730
Basic uptime monitoring enabled No
Cache control enabled Yes
MainWP Dashboard Version Latest: 4.2.7.1 | Detected: 4.2.7.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests5
Maximum simultaneous requests 5
Maximum simultaneous requests per ip5
Maximum simultaneous sync requests 10
Minimum delay between requests 200
Minimum delay between requests to the same ip3000
Number of child sites 45
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.2 Actived Pass
MainWP Custom Dashboard Extension 4.1.1 Actived Pass
MainWP Sucuri Extension 4.0.12 Actived Pass
MainWP UpdraftPlus Extension 4.0.6 Actived Pass
MainWP Vulnerability Checker Extension4.1.2 Actived Pass
Termageddon for MainWP 1.0
### Plugin Version Status ###
MainWP Dashboard 4.2.7.1 Active
Swift Performance Extra 1.5 Active
Swift Performance Lite 2.3.6.5 Active
Termageddon for MainWP 1.0 Active
UpdraftPlus - Backup/Restore 2.22.23.25 Active
Wordfence Security 7.7.1 Active
Thanks for the system report.
There are likely two different issues at play here.
The timing out of the update process could be hapenning because the Dashboard server can’t handle that many connections at the same time.
Try setting the options on Settings > Advanced Settings page to their default values and see if that helps.
The second issue relating to the red X icon may be due to some kind of security rule present on the child site.
Do you use some security plugins on your child site? If yes, can you try to temporarily disable them and see if that helps?
And do you use Cloudflare or any other cloud proxy firewall? If yes, can you try to whitelist your Dashboard IP or temporarily disable it to see if that helps?
I updated the advanced settings to the default values. Still had the same issue.
The same sites had red Xs and the update didn’t finish. But, after I closed the pop-up, I re-synced the child sites and all had actually updated. Sometimes that happens but not every time.
I thought that the issue might be Cloudflare, so I tried bypassing Cloudflare, whitelisting the Dashboard IP, and eventually removing the sites from Cloudflare. (This was in the past couple of months.) That did not do it.
All my sites use WordFence, and I have tried whitelisting the Dashboard IP, disabling the firewall, disabling WordFence, etc. But still, those 4 or 5 sites get the red X. 
Thanks!
It may be necessary to further lower the settings in Advanced settings. But to see if we are on the right track here, try settings them to very low settings as such and see if that helps:
Keep in mind that with these settings, the sync and updates will take considerably longer, but we are just trying to determine if this is the cause for the time-outs.
As for the other security-related issue - do you get the X icon only when updating plugins? What about updating themes, and creating/editing posts and pages?
Is there anything in common with those affected sites? Do they have a certain plugin or theme that other sites do not have, is their PHP version different than others, and are they all on the same account within that hosting company?
OK, I have changed to settings to your recommendations. I’ll let you know how that goes.
I get the X icon when updating plugins or themes.
I have tried many times to find any differences between the affected sites and the other sites. But every time I find something and correct it, it does not fix the issue. All PHP versions are the same.
All sites except one are hosted with Shock Hosting but across about 6 accounts.
Thanks for your help!
Let us know if it helps with either problem. If not, please open a private Help Desk ticket, so we can collect some additional information & investigate further.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
