Updraft backup and BackBlaze not working

Hi

I have purchased the pro MainWP and Pro Updraft.

I have put the settings into the MainWP → Backups → Updraft plus area.
I have saved (and thus synched) the settings and also gone to the Main dashboard nad synched settings.

when the Backup runs it gets an error:
0017.982 (0) Requesting upload of the files that have not yet been successfully uploaded (5)
0017.983 (0) PHP Fatal error (Error) has occurred during backup uploads to the backblaze. Error Message: Call to a member function supports_feature() on null (Code: 0, line 548 in /home//htdocs//wp-content/plugins/updraftplus/backup.php)

Going through the logs it is obvious the tgz files have been created but the connection to backblaze isnt working.

I have tried using bucket ID and global ID.
The settings for Backblaze do not seem to by synched to the sites. Going into the individual sites the settings dont appear in the BackBlaze / Updraft settings.

I manually uploaded thre same copy of the Updraft plugin to anoher site, used the same appid, appp key etc nad the test of the backups went according to plan.

It seems to me MainWP is not synching Backblaze settings in the Updraft Extention.

Hey @outsourcedit

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Also, can you please share the system report from one of your involved child steis? On the Child Site, navigate to your-child-site.com/wp-admin/options-general.php?page=mainwp_child_tab, SERVER INFORMATION tab, then click the Get system report button.

Hi Bojan,

Here are the Parent Server Details :
----------------------------- START SNIP 8< -------------------------------


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=6.2                                                  6.7.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               8.5.0                                        Pass        
Function `tmpfile` enabled         N/A                                                    Enabled                                      Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/3.0.13                               Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    , pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_unshare, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,            
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           60                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=256M                                                 512M                                         Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Session enabled                N/A                                                    Enabled                                      Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Version                        >=7.4                                                  8.0.30                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  11.4.4-MariaDB-ubu2404                       Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content             N/A                                                    
Architecture                       64         bit                                         
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       9.55 MB                                                
Operating System                   Linux                                                  
Request Time                       1735598540                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    nginx/1.26.2                                           
User Agent                         Mozilla/5.0 (X11; Linux x86_64; rv:133.0) Gecko/20100101 Firefox/133.0

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Cache control enabled              No                                                     
Enable Uptime Monitoring           No                                                     
MainWP Dashboard Version           Latest: 5.3.4 | Detected: 5.3.4 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Maximum simultaneous uptime monitoring requests (Default: 10)10                                                     
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          2                                                      
Optimize data loading              Yes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

MainWP Clone Extension             5.0                                                    Active                                       Pass        
MainWP Favorites Extension         5.0.1                                                  Active                                       Pass        
MainWP File Uploader Extension     5.0.1                                                  Active                                       Pass        
MainWP Lighthouse Extension        5.0.2                                                  Active                                       Pass        
MainWP Maintenance Extension       5.0                                                    Active                                       Pass        
MainWP Pro Reports Extension       5.0.5                                                  Active                                       Pass        
MainWP SSL Monitor Extension       5.1                                                    Active                                       Pass        
MainWP Staging Extension           5.0.3                                                  Active                                       Pass        
MainWP Time Tracker Extension      5.0.2                                                  Active                                       Pass        
MainWP UpdraftPlus Extension       5.0.1                                                  Active                                       Pass        
MainWP Virusdie Extension          5.0.1                                                  Active                                       Pass        
MainWP Vulnerability Checker Extension5.0.2                                                  Active                                       Pass        
MainWP White Label Extension       5.0                                                    Active                                       Pass        

### Plugin                         Version                                                Status                                    ###

MainWP Dashboard                   5.3.4                                                  Active                                       
SMTP2GO - Email Made Easy          1.11.1                                                 Active                                       
XCloner - Site Backup and Restore  4.7.7                                                  Active                                       

--------------------- >8 --END SNIP ----------------------------------------

Here are the Child Server Details :
Probably the same as parent as both are on the same machine.

----------------------------- START SNIP 8< -------------------------------


### Server configuration           Required value                                         Value                                        Status   ###

MAINWP CHILD                       
                                   MainWP Child Version                                   5.3.3                                        5.3.3       Pass        
WordPress                          
                                   WordPress Version                                      >=3.4                                        6.7.1       Pass        
                                   WordPress Memory Limit                                 >=64M                                        40M         Warning     
                                   MultiSite Disabled                                     =true                                        true        Pass        
                                   FileSystem Method                                      = direct                                     direct      Pass        
PHP SETTINGS                       
                                   PHP Version                                            >=7.4                                        8.3.15      Pass        
                                   PHP Safe Mode Disabled                                 OFF                                          
                                   PHP Max Execution Time                                 >=30 seconds                                 60          Pass        
                                   PHP Max Input Time                                     >=30 seconds                                 60          Pass        
                                   PHP Memory Limit                                       >=128M (256M+ best for big backups)          512M        Pass        
                                   PCRE Backtracking Limit                                >=10000                                      1000000     Pass        
                                   PHP Upload Max Filesize                                >=2M (2MB+ best for upload of big plugins)   64M         Pass        
                                   PHP Post Max Size                                      >=2M (2MB+ best for upload of big plugins)   64M         Pass        
                                   SSL Extension Enabled                                  =true                                        true        Pass        
                                   SSL Warnings                                           = empty                                      error:12000079:random number generator::Cannot open fileWarning     
                                   cURL Extension Enabled                                 =true                                        true        Pass        
                                   cURL Timeout                                           >=300 seconds                                60          Warning     
                                   cURL Version                                           >=7.18.1                                     8.5.0       Pass        
                                   cURL SSL Version                                       >=OpenSSL/1.1.0                              OpenSSL/3.0.13Pass        
                                   OpenSSL Working Status                                 Yes                                          Yes         Pass        
MySQL SETTINGS                     
                                   MySQL Version                                          >=5.0                                        11.4.4-MariaDB-ubu2404Pass        
BACKUP ARCHIVE INFORMATION         
                                   ZipArchive enabled in PHP                              =true                                        true        Pass        
                                   Tar GZip supported                                     =true                                        true        Pass        
                                   Tar BZip2 supported                                    =true                                                    Warning     
SERVER INFORMATION                 
                                   WordPress Root Directory                               /home/managedtech-themilano/htdocs/themilano.nz/
                                   Server Name                                            themilano.nz                                 
                                   Server Software                                        nginx/1.26.2                                 
                                   Operating System                                       Linux                                        
                                   Architecture                                           64 bit                                       
                                   Server IP                                              127.0.0.1                                    
                                   Server Protocol                                        HTTP/1.0                                     
                                   HTTP Host                                              themilano.nz                                 
                                   HTTPS                                                  ON - on                                      
                                   Server self connect                                    Not expected HTTP response body:             
                                   User Agent                                             Mozilla/5.0 (X11; Linux x86_64; rv:133.0) Gecko/20100101 Firefox/133.0
                                   Server Port                                            443                                          
                                   Gateway Interface                                      CGI/1.1                                      
                                   Memory Usage                                           7.75 MB                                      
                                   Complete URL                                           https://themilano.nz/wp-admin/users.php      
                                   Request Time                                           1735598814                                   
                                   Accept Content                                         text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
                                   Accept-Charset Content                                 N/A                                          
                                   Currently Executing Script Pathname                    /home/managedtech-themilano/htdocs/themilano.nz/wp-admin/options-general.php
                                   Current Page URI                                       /wp-admin/options-general.php?page=mainwp_child_tab
                                   Remote Address                                         210.54.34.119                                
                                   Remote Host                                            N/A                                          
                                   Remote Port                                                                                         
PHP INFORMATION                    
                                   PHP Allow URL fopen                                    ON                                           
                                   PHP Exif Support                                       YES ( V8.3.)                                 
                                   PHP IPTC Support                                       YES                                          
                                   PHP XML Support                                        YES                                          
                                   PHP Disabled Functions                                 No functions disabled                        
                                   PHP Loaded Extensions                                  Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, random, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
MySQL INFORMATION                  
                                   MySQL Mode                                             ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
                                   MySQL Client Encoding                                  utf8                                         
WordPress PLUGINS                  
                                   Advanced Custom Fields: Image Crop Add-on              1.4.12                                       Active                  
                                   Advanced Custom Fields: Theme Code                     2.5.6                                        Active                  
                                   Advanced Custom Fields PRO                             6.3.11                                       Active                  
                                   bs Grid                                                5.7.1                                        Active                  
                                   bs Isotope                                             6.3.1                                        Active                  
                                   bs Swiper                                              5.8.7                                        Active                  
                                   Classic Editor                                         1.6.7                                        Active                  
                                   Contact Form 7                                         6.0.2                                        Active                  
                                   Contact Form CFDB7                                     1.2.10                                       Active                  
                                   Honeypot for Contact Form 7                            2.1.7                                        Active                  
                                   MainWP Child                                           5.3.3                                        Active                  
                                   Redirection                                            5.5.1                                        Active                  
                                   Simple Custom Post Order                               2.5.10                                       Active                  
                                   UpdraftPlus - Backup/Restore                           2.24.12.26                                   Active                  
                                   WP-Optimize - Clean, Compress, Cache                   3.8.0                                        Active                  
                                   WP Mail SMTP                                           4.3.0                                        Active                  

### Next due                       Schedule                                               Hook                                      ###

December 31, 2024 11:46 am         Every minute                                           action_scheduler_run_queue                   
December 31, 2024 12:31 pm         Twice Daily                                            puc_cron_check_updates-bs-swiper             
December 31, 2024 12:35 pm         Once Hourly                                            wp_privacy_delete_old_export_files           
December 31, 2024 2:35 pm          Once Daily                                             recovery_mode_clean_expired_keys             
December 31, 2024 2:35 pm          Twice Daily                                            wp_version_check                             
December 31, 2024 2:35 pm          Twice Daily                                            wp_update_plugins                            
December 31, 2024 2:35 pm          Twice Daily                                            wp_update_themes                             
December 31, 2024 2:37 pm          Once Daily                                             siteground_optimizer_check_assets_dir        
December 31, 2024 2:37 pm          Once Daily                                             siteground_security_clear_logs_cron          
December 31, 2024 2:37 pm          Once Daily                                             wp_scheduled_delete                          
December 31, 2024 2:37 pm          Once Daily                                             delete_expired_transients                    
December 31, 2024 2:37 pm          Twice Daily                                            wp_update_user_counts                        
December 31, 2024 2:37 pm          Once Daily                                             wp_scheduled_auto_draft_delete               
December 31, 2024 3:02 pm          Twice Daily                                            updraftplus_clean_temporary_files            
December 31, 2024 3:03 pm          Once Daily                                             wpo_smush_clear_backup_images                
December 31, 2024 5:59 pm          Twice Daily                                            puc_cron_check_updates-bs-grid               
December 31, 2024 6:54 pm          Once Daily                                             redirection_log_delete                       
December 31, 2024 7:11 pm          Twice Daily                                            puc_cron_check_updates-bs-isotope            
December 31, 2024 11:00 pm         Once Daily                                             updraft_backup                               
December 31, 2024 11:00 pm         Once Daily                                             updraft_backup_database                      
January 1, 2025 7:34 am            Once Daily                                             puc_cron_check_updates-updraftplus           
January 1, 2025 2:35 pm            Once Weekly                                            wp_delete_temp_updater_backups               
January 2, 2025 2:35 pm            Once Weekly                                            wp_site_health_scheduled_check               
January 3, 2025 3:33 pm            Once Weekly                                            acf_update_site_health_data                  
January 6, 2025 1:09 pm            Once Weekly                                            sgs_email_cron                               
January 7, 2025 4:03 am            Once Weekly                                            wpo_weekly_cron_tasks                        
January 29, 2025 3:03 pm           Once Every Month                                       wpo_smush_clear_failed_tasks                 

### Time                           Error                                               ###

MainWP is unable to find your error logs, please contact your host for server error logs.

--------------------- >8 --END SNIP ----------------------------------------

Thanks for the quick response.

Thanks for the system reports. Nothing in them stands out as an obvious issue.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

And please refer to this Community thread by its URL in the ticket.