I have been having a problem for about a week with the Updraft Plus extension. When I go to “Settings” or “Existing Backups” I get a blank page. I wanted to know if it’s a bug issue or is it up to me?
Hi @virtualwayofme,
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
### Server Info Required Detected Status ###
MainWP Dashboard
MainWP Dashboard Version 4.0.7.2 4.0.7.2 Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
Advanced Uptime Monitor Extension 5.0.2 Active Pass
MainWP File Uploader Extension 4.0 Inactive Warning
MainWP Sucuri Extension 4.0.4 Active Pass
MainWP UpdraftPlus Extension 4.0.1 Active Pass
MainWP Vulnerability Checker Extension4.0.1 Active Pass
WordPress
WordPress Version >=3.6 5.3.2 Pass
WordPress Memory Limit >=64M 256M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP
PHP Version >=5.6 7.3.11 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 300 Pass
PHP Memory Limit >=128M 512M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Post Max Size >=2M 256M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.18.1 7.67.0 Pass
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.1.1d Pass
PHP Allow URL fopen YES
PHP Exif Support YES ( V7.3.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions No functions disabled.
PHP Loaded Extensions Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, soap, sockets, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL
MySQL Version >=5.0 8.0.18 Pass
MySQL Mode NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
Server Info
Server Software Apache
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/1.1
HTTPS ON - on
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.122 Safari/537.36
Gateway Interface CGI/1.1
Memory Usage 17.46 MB
Request Time 1582809863
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 13
Use WP-Cron Yes
Optimize for Shared Hosting or Big NetworksNo
Automatic Daily Update Disabled
Abandoned Plugins/Themes Tolerance 365
Maximum number of posts to return
Maximum number of pages to return 50
Primary Backup System Default MainWP Backups
Maximum simultaneous requests 4
Minimum delay between requests 200
Maximum simultaneous requests per ip1
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests
Minimum simultaneous install/update requests
Active Plugins
MainWP Child 4.0.7 Active
MainWP Dashboard 4.0.7.2 Active
My Private Site 2.14.2 Active
Really Simple SSL 3.2.9 Active
Really Simple SSL pro 2.1.12 Active
UpdraftPlus - Backup/Restore 2.16.22.24 Active
Wordfence Security 7.4.6 Active
WP Mail SMTP 1.8.1 Active
report looks fine.
Can you check if there are any related errors in the MainWP > System > Error log page?
MainWP is unable to find your error logs, please contact your host for server error logs.
How do I activate it?
To activate the error logging, you need to enable the WordPress Debug mode, please see here:
Ok, enabled with:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );
in wp-config.php
This is the only error I see repeatedly every time I refresh:
29-Feb-2020 12:18:23 UTC PHP Warning: fileperms(): stat failed for /opt/bitnami/apps/wordpress/htdocs/index.php in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/file.php on line 1818
I don’t know why. But now, everything works again!
It could be just some kind of a temporary server-side glitch. I am happy to see that everything is ok now.
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