Uptime Monitoring (basic) not sending notifications

I’ve been trying to make uptime monitoring (basic version) to send notifications on website down incident.

Uptime Monitoring settings are:

  • Check site HTTP response after update = Enabled
  • Check site HTTP response method = HEAD (default)
  • Enable uptime monitoring = Enabled
  • Monitor type = HTTPS
  • Method = GET
  • Monitor interval (minutes) = 5m
  • Timeout (seconds) = 60sec
  • Down confirmation check = Enable
  • Up HTTP codes for HTTP response and uptime monitoring = 200, 201, 202, 203, 204, 205, 206
  • Monitoring data retention = 365 days

Monitoring seems to work:

Email Settings are:

  • Uptime Monitoring Email = Enabled
  • After Updates HTTP Check Email = Enabled
  • Site Health Monitoring Email = Disabled
  • Daily Digest Email = Enabled
  • Extension License Deactivation Notification Email = Disabled

Other enabled notifications (After Updates and Daily Digest) are working fine.

This might be related to the fact I’ve some time ago used NodePing as external uptime monitoring solution integrated to MainWP, but removed it as database was infinitely growing without cleaning automation.

Hey @sailahen

This is likely untreated.

1/
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

2/
Do you have some kind of email logging set up on the Dashboard site?
It would be useful to see if the email is being generated but failing to send out.

3/
Is the correct email set on the Email Settings page wp-admin/admin.php?page=SettingsEmail?

  1. I’ve now installed one to capture sent emails. Will post here later once data is available.

  2. Yes, they are correct (as in the original post)

  3. Here is the system report:


### WordPress Check                Required                                               Detected                                              ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=6.2                                                  6.9.4                                        Pass        

### PHP                            Required                                               Detected                                              ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          40                                           Warning     
cURL Version                       >=7.29.0                                               8.15.0                                       Pass        
Function `tmpfile` enabled         N/A                                                    Enabled                                      Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/3.5.4                                Pass        
OpenSSL Working Status             Yes                                                    No                                           Warning     
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, random, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           120                                          Pass        
PHP Max Input Time                 >=30 seconds                                           120                                          Pass        
PHP Memory Limit                   >=256M                                                 768M                                         Pass        
PHP Post Max Size                  >=2M                                                   256M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Session enabled                N/A                                                    Enabled                                      Pass        
PHP Upload Max Filesize            >=2M                                                   256M                                         Pass        
PHP Version                        >=7.4                                                  8.2.30                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                              ###

MySQL Client Encoding              N/A                                                    utf8mb4                                                  
MySQL Mode                         N/A                                                    NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  8.4.6-6                                      Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64         bit                                         
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       71.78 MB                                               
Operating System                   Linux                                                  
Request Time                       1774604981                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Response Test O.K.                                     
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/146.0.0.0 Safari/537.36

### MainWP Dashboard Settings                                                          ###

Abandoned plugins/themes tolerance 365                                                    
Cache control enabled              No                                                     
Enable Uptime Monitoring           Yes                                                    
MainWP Dashboard Version           Latest: 6.0.6 | Detected: 6.0.6 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return  50                                                     
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Maximum simultaneous uptime monitoring requests (Default: 10)10                                                     
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          93                                                     
Optimize data loading              Yes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              API Backups                                            
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                               ###

MainWP Vulnerability Checker Extension5.0.4                                                  Active                                       Pass        
WP Activity Log                    5.6.1                                                                                                           

### Plugin                         Version                                                                                          ###

MainWP Child                       6.0.5                                                  Active                                       
MainWP Dashboard                   6.0.6                                                  Active                                       
Network Privacy                    0.1.5                                                  Active                                       
Security Optimizer                 1.5.9                                                  Active                                       
Speed Optimizer                    7.7.7                                                  Active                                       
Two Factor                         0.15.0                                                 Active                                       
WP Activity Log                    5.6.1                                                  Active                                       
WP Mail Logging                    1.16.0                                                 Active                                       
WP Test Email                      1.1.7                                                  Active                                       

1 Like

According to WP Mail Logging, only “MainWP Daily Digest” emails are sent even I “crashed” one MainWP Child site intentionally.

Thanks for trying that.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

Please refer to this Community thread by its URL in the ticket.

1 Like